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WorksheetsN5 Admin
Total questions: 60
Worksheet time: 32mins
How would you describe a task?
The ability to do something
The duties and roles involved in the job
A job description
A quality
What qualities are required to be an admin assistant?
Polite and organised
Likes to work individually
Impatient and confident
Unreliable and friendly
How would you describe a 'skill'?
The duties involved in the job
The qualifications
The ability to do something
A characteristic
What tasks would an admin assistant be required to complete? Select all that apply
Cover reception
File documents
Word process documents
Answer phones
What skills are required for an admin assistant?
Good numeracy & literacy skills
Use the internet and email
To be a good public speaker
To have a qualification in physics
Tasks involved in an admin assistant job are..
Contacting clients & staff
Decorating the workplace
Creating spreadsheets
Dealing with petty cash
Which of the following is NOT a task that an Admin Assistant would carry out?
Producing and amending word-processed documents
File Management
Organising travel and accommodation arrangements
Painting manager's office space
Which of the following is NOT a skill required by an Admin Assistant?
High level of IT skills (competent in Microsoft Office applications)
Strong communicator (both orally and in writing)
Able to use programming software to create coding for web applications
Effective time management (ability to use prioritisation of tasks to meet deadlines)
Time management is a...
Duty
Skill
Quality
Identify the following TASKS an Admin Assistant would carry out
Create and update Spreadsheets
Be patient
Be approachable
Organise travel and accommodation for managers
Have good IT Skills
A quality is...
Something you have learned to do
A good thing about your personality
A task carried out be an admin assistant
Which of the following is a feature of good customer service? (pick 2)
Putting the customer first
Responding to emails a week later
Ignoring phone calls from customers
Providing a good after-sales service
Which of the following are benefits of good customer service? (pick 2)
Keeping loyal customers
Poor competitive edge
Higher staff turnover
Attracting new customers
Which of the following are impacts of poor customer service? (pick 2)
Reduced costs
Demotivated employees
Lower staff turnover
Loss of customers
What do we call this?
Row
Column
Cell
Workbook
What is this?
Row
Column
Cell
Workbook
What is the highlighted cell reference?
C9
C10
B10
D9
What Correction needs carried out here?
Adjust Row
Adjust Column
Wrap Text
Merge Cells
What does this symbol mean?
Sum
Average
Autosum
Total
What formula would give the total?
=Max(B3:B9)
=Total(B3:B9)
Sum(B3:B9)
=Sum(B3:B9)
What formula gives us the highest sales?
Max(B3:B9)
Min(B3:B9)
=Max(B3:B9)
=Min(B3:B9)
File management is about...(more than 1 answer)
Choosing a cool name for a file
Being able to find files quickly and easily
Ensuring files are saved in a location that is suitable
Ensuring files cannot be changed by those that should not
Some good file management strategies are (more than 1 answer)...
Using sensible file locations
Appropriate file names
Regular antivirus updates
Security on files
What are some of the benefits of good file management? (more than 1 answer)
Saves time looking for files
Less stressed employees
Saves money for the company
Saves space on network
What does the term file management mean?
How your manager is able to find your file.
The way in which we organize our files and documents on the computer.
How you organize the rough edges of your nails
Why is it important that you name a document correctly?
To allow anyone to access the file.
So that it doesn't feel lonely
To find it easily
Backing up your files is important because....
Computer drives could fail
A virus could corrupt your work
You could accidentally delete a file
All of the above
Identify the features of Corporate Image. (more than 1 answer)
Logo
Standardised documents - fonts/colours/graphics
Shiny shoes
Slogan
Staff Uniform
What are the consequences of a negative public image. (more than 1 answer)
Less professional reputation
More professional reputation
Staff are less consistent
No recognisable brand
Identify the benefits of having a corporate image. (more than 1 answer)
No recognisable brand
Staff are more consistent
Less professional reputation
Instantly recognisable brand
Corporate image is the way that a company is perceived by others
True
False
What does GDPR stand for?
General Data Protection Regulations
Generic Data Privacy Regulations
General Document Piracy Rules
Generic Date Protection Regulations
True or False. Data can be held by a business for as long as it wants.
True
False
True or False. A business should only collect the amount of data that it needs. No more. No less.
True
False
True or False. Once the data has been collected, the business does not need to check it again.
True
False
A principle of GDPR is Accountability. This means...
The business should be able to report how they collected the data and kept it safe if needed.
The Data Controller will have to report any company breaches of GDPR rules to the ICO.
What are the consequences of breaching GDPR rules? (more than 1 answer)
Customers don't trust you anymore.
The press write articles about you putting off new customers.
A Fine.
Bad Reputation with Customers
HASWA 1974 stands for...
Health and Safeguarding Workforce Alliance
Health and Safety at Work Act
Health and Safety Wellness Alliance
Health and Signaling Working Act
Both the employer and employee have responsibilities for health and safety?
False
True
Taking care of own health and safety and of others. Do not misuse anything that is provided for others H&S are responsibilities of...
The Employee
The Employer
Provide adjustable seating, ensuring screens are adjustable and able to tilt, identifying hazards and providing protect clothing are responsibilities of...
The Employee
The Employer
Which of the following are responsibilities of the employer? (more than 1 answer)
Ensure safe methods of working and conditions e.g. accident forms
Ensure employees are allowed breaks from workstations
Co-operate with management on health and safety matters
Ensure attending training sessions and keep up to date on changes to H&S regulations
Health and Safety (Display Screen Equipment) Regulations 1992 was created to try and minimise which of the following risks when using VDU's (monitors)? (more than 1 answer)
Eye strain
Back pain
Repetitive strain injury
Headaches
What is Repetitive Strain Injury (RSI)?
This is a common sports related injury which impacts workers movements and causes discomfort when working in an office environment
Pain when you do not move muscles often enough causing a build up of calcium in the joints
A condition which means individuals require to have additional breaks to move their joints to avoid stiffness
Pain in muscles, tendons and nerves caused by repetitive tasks such as using a keyboard
Which of the following is not a requirement for employers under the Fire Precautions (Place of Work) Regulations 1995?
Provide regular breaks to staff
Assess fire risks in the organisation
Install and use warning systems such as fire alarms
Carry our regular drills and test warning systems
Which of the following is a security measure of information?
Swipe cards or Pin codes to open doors
Panic alarms
Anti-virus software
CCTV cameras at entrances and exits
What measures could be put in place to protect our property? (more than 1 answer)
CCTV
Security shutters - Locked doors and windows
Maintain an inventory of equipment and stock
Firewalls
Which of the following is a security measure of information?
Swipe cards or Pin codes to open doors
Panic alarms
Anti-virus software
CCTV cameras at entrances and exits
Which of the following is not a security measure to safe handle the confidentiality of information (security of information)?
Security marking equipment and property
Passwords
Locked filling cabinets
Firewalls
Legislation which prohibits unlawful access to computer systems is called...
Computer Protection Regulations 1996
Data Protection Act 1998
Health and Safety (First Aid) Regulations 1981
Computer Misuse Act 1990
The Computer Misuse Act 1990 makes the following illegal... (more than 1 answer)
Access computers with intention of committing a criminal offence
Access computers without permission (Hacking)
Access computers with your own username and password
Access computer to change information without permission
How can a business communicate electronically?
E-mail, E-diary, video and audio conferencing, website, social media and webinar
Logo's, uniforms and house styles
Anti virus software, encryption and passwords
E-mail, E-diary, uniforms and logo's
Which of the following is not a feature of using e-mail?
Reply and forward messages
Using the master slide feature to ensure consistency e.g. heading fonts all Arial
Create a signature to appear at the bottom of emails
Attach files to email
