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Consumer protection Act, 1986

Total questions: 15

Worksheet time: 20mins

Name
Class
Date
1.

Which year was the Consumer Protection Act passed by the Parliament?

a)

1986

b)

1987

c)

1956

d)

1930

2.

What does the Consumer Protection Act provide for?

a)

Three-tier machinery consisting of District Forum, State Commission, and National Commission.

b)

Formation of protection councils in every state.

c)

Both a and b.

d)

None of the above

3.

What is the definition of a complainant under the Consumer Protection Act?

a)

A consumer.

b)

Any voluntary consumer association.

c)

The Central Government or State Government.

d)

All the Above.

4.

What is the purpose of the Consumer Protection Act?

a)

To protect consumers against defective goods and unsatisfactory services.

b)

To promote unfair trade trade practices.

c)

To restrict the formation of consumer protection councils.

d)

To provide free goods and services to consumers.

5.

What does the term "defect" mean under the Consumer Protection Act?

a)

Any fault, imperfection, or shortcoming in the quality, quantity, potency, purity, or standard of goods.

b)

Any fault, imperfection, or shortcoming in the quality, nature, and manner of performance of services.

c)

Any allegation in writing made by a complainant that an unfair trade practice has been adopted by any trader.

d)

Any allegation in writing made by a complainant that the goods suffer from one or more defects.

6.

Which of the following is not covered by the consumer Protection Act?

a)

Defective refrigerator

b)

Non-functional telephone

c)

Free goods and services.

d)

Lack of due care in medical treatment.

7.

What is the right to safety under the Consumer Protection Act?

a)
It is the right to be protected against the marketing of goods and services which are hazardous to life and property
b)
It is the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services
c)
It is the right to be assured, wherever possible, access to a variety of goods and services at competitive prices
d)
It is the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers
8.

What is the responsibility of the consumer to exercise caution in purchasing?

a)
To ensure the product is safe
b)
To negotiate the price
c)
To advertise the product
d)
To manufacture the product
9.

What is the Central Consumer Protection Council?

a)

A council set up by the State Government to protect the interests of consumers.

b)

A council set up by the District Forum to protect the interests of consumers.

c)

A council set up by the National Commission to protect the interests of consumers.

d)

A council set up by the Central Government to protect the interests of consumers

10.

What are the basic rights of consumers as per the Consumer Protection Act?

a)

Right to Safety, Right to be Informed, Right to Choose, Right to Representation, Right to seek Redressal, and Right to Consumer Education.

b)

Right to Safety, Right to be Informed, Right to Monopoly, Right to Representation, Right to seek Redressal, and Right to Consumer Education.

c)
Right to Life, Right to Liberty, Right to Property
d)
Right to Education, Right to Health, Right to Employment
11.

Which authority has jurisdiction to entertain complaints where the value of goods/services and compensation claimed is less than Rs. 20 lakhs?

a)

District Forum

b)

State Commission

c)

National Commission

d)
Supreme Court of India
12.

Who can file a complaint with the District Forum?

a)

Only the consumer to whom goods/services are sold

b)

Only recognized consumer association

c)

Any consumer having the same interest with permission of the District Forum

d)

All of the above

13.

Which authority can entertain appeals against the orders of any District Forum within the State?

a)
State Commission
b)
National Commission
c)
Supreme Court
d)
High Court
14.

What is the limitation period for filing a complaint with the District Forum?

a)
Within 2 years from the date on which the cause of action has arisen
b)
Within 1 year from the date on which the cause of action has arisen
c)
Within 3 years from the date on which the cause of action has arisen
d)
Within 5 years from the date on which the cause of action has arisen
15.

Who appoints the President of the State Consumer disputes Redressal Commission?

a)

Secretary - Law Department of the State

b)

State Government (in consultation with the Chief Justice of the High Court)

c)

Chief Justice of India

d)

The President of the State Commission