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Workplace Communication

Total questions: 40

Worksheet time: 32mins

Name
Class
Date
1.

Which subject line is correct?

a)

Explorers Project question for 8th grade

b)

project question

2.

Mark the correct email.

a)

I have a question about the assignment. Can you please help me after school tomorrow?

b)

I don't understand the assignment from Friday!!!!!!!! Please help!!!!!!!

3.

What is wrong with this email?

I need some help with the english lesson from yesterday i didn't understand the difference in an adjective and an adverb did you post a link to the lesson on Schoology?

a)

There are run on sentences.

b)

There are spelling mistakes.

c)

It is too long and doesn't stick to the point.

d)

It is not to the point.

4.

Sarcasm and humor should be avoided in an email for school or work

a)

True

b)

False

5.

What should you be mindful of when it comes to attachments?

a)

only send it in a .pdf or .doc

b)

use whatever format you want

c)

Always attach things that are funny

d)

Be sure that it is in a universal format so that it can be easily opened

6.

What type of discourse should be included in emails to teachers or your coach?

a)

informal

b)

formal

c)

sarcastic

d)

silly

7.

What should you NOT use when sending a formal email?

a)

Correct grammar and punctuation

b)

Emojis

c)

A subject

d)

Complete sentences

8.

A Subject should contain the majority of the reason you are emailing

a)

True

b)

False

9.

Before you press send, you should always ___________ your email.

a)

delete

b)

proofread

c)

bold

d)

forward

10.

You should avoid using ALL CAPS in your emails.

a)

True

b)

False

11.

What should be included in the subject line when you email a teacher?

a)

Just your name

b)

Nothing

c)

The topic of your email

d)

Your teacher's name

12.

When you receive an email that upsets you or makes you mad, you should

a)

Wait until you are calm and think about how to respond appropriately

b)

Write back immediately and vent your feelings

c)

Write back in ALL CAPS with lots of exclamation points!!

d)

Delete it

13.

95% of all work related accidents are caused by human error.

a)

True

b)

False

14.

To reduce stress, you should

a)

Get enough sleep

b)

Eat right

c)

Exercise

d)

Be rude

15.

The #1 cause of stair accidents is......

a)

Running

b)

Skipping steps

c)

Walking too fast

d)

Distractions

16.

Which image shows the proper way to sit at a computer desk?

a)
b)
c)
17.

Your mouse never needs cleaning.

a)

True

b)

False

18.

An angry coworker complains about how you do your job. Your BEST response is to

a)

be more assertive than he/she is

b)

call security for help

c)

walk away to avoid conflict

d)

remain calm and focused on a solution

19.

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

a)

Negotiation

b)

Avoidance

c)

Denial

d)

Competition

20.

Of the 3 billion texts sent each day, a large number of them are being sent from and received in the workplace.

a)

True

b)

False

21.

Cell phone use in the workplace causes a person to be....

a)

at risk for injury

b)

distracted

c)

less productive

d)

all of the above

22.

It is your responsibility to know and adhere to the company's rules on cell phone usage in the workplace.

a)

True

b)

False

23.

If you are issued a company cell phone, your employer has the right to monitor your messages.

a)

True

b)

False

24.

Why do I need to better understand communication? Click all that apply.

a)

As you mature and prepare to enter the workforce, you will encounter many different people with many different fields of experience.

b)

Understanding how communication works will help you be more effective when communicating with others.

c)

Effective communication will allow you to experience fewer misunderstandings, which can cause:

• Friction between people

• Wasting of time

• Mistakes

25.

5. When sending an email it is okay to type the entire message in the Subject line?

a)

True

b)

False

26.

Vocabulary


2. Some people say that ________ are just friends you

haven’t met yet.

a)

peers

b)

strangers

c)

coaches

d)

colleagues

27.
Is the following Sentence correct. : the room is black.
a)
yes
b)
no
28.
Which is Capitalized correctly?
a)
dr. Johnson
b)
Mayor Tom
c)
Mrs. monte
d)
greg Sherman
29.
When should a word be capitalized?
a)
Beginning of Sentence
b)
Important Words in a Title
c)
Proper Nouns
d)
All of these 
30.
My sister and i drove to the beach last week for fun. 
a)
capitalize i
b)
capitalize beach
c)
lowercase My
d)
capitalize week
31.
He agreed ________ the job as soon as possible
a)
start
b)
starting
c)
to start
d)
starts
32.

Exchange of spoken or unspoken messages between people

a)

Feedback

b)

Verbal Communication

c)

Communication

d)

Nonverbal Communication

33.
The loudness or softness of the speaker's voice
a)
rate
b)
pitch
c)
volume
d)
posture
34.
Communication achieved using facial expressions,eye contact, movements, and gestures
a)
body language
b)
eye contact
c)
tone
d)
rate
35.
The expression in one's voice generated by altering pitch (highness and lowness).
a)
rate
b)
volume
c)
posture
d)
tone
36.
Act of moving one's body parts, usually arms, hands, legs, as a means of expression
a)
gestures
b)
facial expressions
c)
vocal distractions
d)
fluency
37.
Communicating ideas and emotions non verbally by changing one's face.
a)
vocal variety
b)
gestures
c)
facial expressions
d)
eye contact
38.

What is your digital footprint?

a)

A record of everywhere you have been online

b)

A record of all the devices you have

c)

Government tracking your online data

39.

What should you do to be safe on social media?

a)

only log on at home

b)

use strict privacy settings

c)

only post once a day

d)

chat with only a few friends

40.
What is the most important thing to ask yourself before posting on social media?
a)

Will this make me more popular?

b)

Will this go viral?

c)

Am I ok with everybody I know seeing this?

d)

Did I check my spelling?