WorksheetsThe Sales Department
Total questions: 10
Worksheet time: 10mins
What does “B2B” mean?
It’s a business model in which the companies involved create
products and services for other businesses and organizations.
Selling that takes place outside the hotel in order to attract
new business.
It’s a business that sells products or services directly to
individual consumers.
What does “B2C” mean?
The activity to increase the number of sales.
It’s a business that sells products or services directly to
individual consumers.
It’s a business model in which the companies involved create
products and services for other businesses and organizations.
What are sales staffs responsible for?
Manage all selling targets.
Interview and screen applicants.
Recruitment
What are good sales staff should be?
unapproachable
no self-confidence
Confident in dealing with people
What does “American Plan” mean?
The rate includes the room and all meals.
The rate includes the room and dinner.
The rate for a room alone, with no meals included at all.
What does “European Plan” mean?
A breakfast including cooked food, offering for example
porridge, fried bacon, fried egg, sausages, etc.
The rate for a room alone, with no meals included at all.
The rate includes the room and dinner.
What does “Continental Plan” mean?
The rate for a room alone, with no meals included at all.
This includes the room, plus breakfast and one other meal /(lunch or dinner).
The rate includes the room and breakfast.
What kind of clothes does the salesperson should wear?
Do you think “English” is required to sales staff? Why?
Give 3 examples of sales staff's qualifications.
