WorksheetsTelephone Operator
Total questions: 10
Worksheet time: 3mins
Telephone Operator is the part of department?
(a)
Please fill the dots below!!!!
Operator: Good morning, Maison Hotel.....?
Guest: Good morning, may i speak with Mrs. Henita?
Operator: May i know who's speaking?
May i assist you?
Who is this?
May i know who are you?
Answer the call within.......rings
one
two
three
If the person contacted is not there, then what advice is appropriate to give to the caller?
Could you please call back in another 10 minutes?
You can call again tomorrow.
Could you please leave your number, then i will pass this message to Mr. P?
As a telephone operator what will you say before puting someone on hold or transferring a call?
I will put you to Mr.P now
Ok wait a second
Hold the line please, i will connect you to Mr. P
Which one is the polite expression when you ask the room number of caller?
Your room number?
I'm sorry, may I have your room number please?
Are you from room 101?
X : hello
Y : Good morning Maison Hotel, Henita speaking. May I assist you?
X : I' am Sarah please connect me with Mr. Victor
Y : I am sorry Mr. Victor is busy ....................?
X : Oh sure, tell him to contact me as soon as possible
He is on duty now
Sorry, you can call back at 1 pm
Could you leave a message?
What is the job description of telephone operator?
Answering incoming calls
Receive and delivery messeges
Answering incoming calls, receive and delivery message, responsible for telephone system (PABX)
If guest request for iron and board, which department you will connect?
Front Office
Engineering
Housekeeping
G: Halo I'm from room 101, can i order some food?
O: Certainly sir. Could you hold the line please i will put you through........
Housekeeping
Banquet
Restaurant
