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WorksheetsDormant Account Deployment
Total questions: 13
Worksheet time: 7mins
Name
Class
Date
1.
What was the trigger for implementing the Dormant Account policy?
a)
Customer requests
b)
BI Audit for a license application
c)
Internal policy change
2.
What is a Dormant Account?
a)
An account with unlimited transaction access
b)
An account with no access at all
c)
An account that cannot transact but has account access
d)
An account with restricted login access
3.
In which country will the MVP of the Dormant Account policy be rolled out?
a)
Indonesia
b)
Philippines
c)
Malaysia
d)
Vietnam
e)
Thailand
4.
What is counted as a transaction for dormancy criteria?
a)
Any account login
b)
Successful Transaction via API
c)
Account registration
d)
Account onboarding
5.
What should merchants do to regain full account access when their account becomes dormant?
a)
Contact customer support
b)
Nothing, it automatically reactivates
c)
Upgrade to a premium account
6.
In which mode can a dormant merchant access all features except money in and money out?
a)
Sleep Mode
b)
Offline Mode
c)
Live Mode
d)
Test Mode
7.
How can merchants resubmit the required documents during the dormant period?
a)
By visiting xendit's office
b)
Through an automated online form
c)
Manually through Customer Support by email
d)
By uploading documents to the website
8.
Are exemptions possible?
a)
Yes
b)
No
c)
Maybe
9.
How will merchant get reminded before they turn dormant?
a)
Email
b)
Call
c)
Xendit Dashboard
10.
On the X day of the merchant not transacting, we will tag them as dormant. What is x?
a)
30
b)
60
c)
89
d)
90
11.
What action does the Onboarding team take if the data matches the criteria mentioned, and "Activated by MO" is set to "No" in Google Forms every end of day (5-6PM GMT+7)?
a)
They do nothing, as the data is already activated.
b)
They activate the Individual submission.
c)
They activate the Entity submission.
d)
They activate both the Individual and Entity submissions.
12.
Under what circumstances would CS escalate a case to MO in the #dormant-account-activation channel regarding Entity submissions?
a)
When the entity name on the legal document matches the one attached in the dashboard.
b)
When the entity legal document belongs to a different entity name than the one attached in the dashboard.
c)
When the entity legal document is the same as the one attached in the dashboard.
d)
When the website/link matches the link attached on the dashboard.
13.
What action does Customer Support (CS) take when the data does not match at all for both Individual and Entity submissions?
a)
CS advises the merchant to create a new account.
b)
CS activates the account despite the mismatch.
c)
CS requests additional documentation from the merchant.
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