WorksheetsHandling Guest In the Hotel
Total questions: 50
Worksheet time: 38mins
If the person being contacted is not there, then what advice is appropriate for the caller
Ask to wait
Offers callers to leave messages
Offers callers to call back
The right time to make a phone call to a company is :
12.00 to 14.00
10.00 to 12.00
17.00 to 20.00
If the connection is cut off (cut-off) when a telephone conversation has not been completed, then the important thing that must be done is
Call back and say sorry
Waiting to be called back
No need to call back
The right sentence to ask the caller to wait is
Wait a minute, please...
Hold the line, please...
We will call you back
Take a look at the following dialog :
Reseptionist : Miss. Ria is not in her office at this moment. Would you like to leave a message?
Linda : Yes, please tell her to call me at number zero - eight - one - one - two - six - eight - five - four - seven - six
What is Linda's phone number
08112685467
08112658476
08112685476
Choose a guest name that matches the following spelling :
el - ai- yu - es - eitch - ei - ow - qiu - ai
Leu Seaoqi
Liu Shaoqi
Liu Sheoqi
Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”
Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”
It’s all right
Hold the line, please
Wait an hour, please
Sorry to keep you waiting
Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”
Receptionist: “….... He isn’t available right now.”
Speaking
He isn’t here
I’m sorry
You’ve got a message
Chandra: “Hello, It’s Chandra. Can I help you?”
Bams: “Can I talk to Mr. Budi?”
Chandra: “Sure,.................”
He is in a meeting now
Just a moment, please
Any message?
Call him later
Receptionist: Good morning.What can I do for you,sir?
Guest : I'd like to talk to the Personnel Manager, please.
Receptionist: ....................?
Guest : Yes. My name is Hendarto.
May I have your number
Could you call him later
Have you made an appointment
May I have your name
Company
Perusahaan
Penginapan
Phone messages
Pesan telepon
Pesan online
Answering phone call
Menjawab panggilan telepon
Membuat panggilan telepon
Ending phone call
Membuat panggilan telepon
Mengakhiri panggilan telepon
Making phone call
Membuat panggilan telepon
Mengakhiri panggilan telepon
Reserve = ...
Order
Book
Room reservation
Pemesanan kamar
Pembuatan kamar
Making room reservation
Membuat pesanan kamar
Menangani pesanan kamar
Handling room reservation
Membuat pesanan kamar
Menangani pesanan kamar
Penginapan
Secretary : Do you have an appointment Sir?
Visitor : Yes, I have an appointment with Mr. David at 10.15
Ask about an appointment
Check the customer's information
Establish with your boss whether and when to drop-in visitors
Announce the visitor's appointment
Saying the person isn't avalaible at the moment
Secretary : Excuse me, Mr. Richmond?
Visitor : Yes?
Secretary : Mr. Simpson will see you now, if you’ll follow me, sir.
Visitor : Thank you
Ask about an appointment
Check the customer's information
Establish with your boss whether and when to drop-in visitors
Announce the visitor's appointment
Saying the person isn't avalaible at the moment
Secretary : Mr. Baker, we have a visitor. May I send him in?
Visitor : Send him in, please.
Ask about an appointment
Check the customer's information
Establish with your boss whether and when to drop-in visitors
Announce the visitor's appointment
Saying the person isn't avalaible at the moment
Visitor :My name is Mrs. Vanetta from Avon. I’ve got an appointment with the manager.
Secretary : I’m sorry, but the manager is just on the meeting at the moment.
Ask about an appointment
Check the customer's information
Establish with your boss whether and when to drop-in visitors
Announce the visitor's appointment
Saying the person isn't avalaible at the moment
Secretary : I will be happy to pass along the message.
Visitor : Thank you
Ask about an appointment
Check the customer's information
Establish with your boss whether and when to drop-in visitors
Announce the visitor's appointment
Offering to pass the message
Randy: Good moorning. Laluna Hotel.................?
Tracy: Can I speak to Mr. Nielson, Please?
Randy: Wait a moment.
May I help you?
Help me please.
Can you help me?
Can I take a message?
Maura: Is Denny in?
Diara: .... . Can I take a message?
Maura: No, I'll call him back.
Yes, hold a moment, please.
I'm afraid he's out at this time
May I leave a message
yes, He is in the class
"This is Peter speaking. Can I speak to Queenzy, please."
"...."
I'm sorry, he was out of house at that time.
Sure. Wait a minute. I'll take your message
Certainly, hold on a minute, I'll put you through.
Our manager is busy right now. He will have a meeting in a half hour
What can we infer from the conversation?
"Is Mr. Teddy in?"
"In an hour you say?"
"at ten this morning. Oh dear."
"No thank you. I'll call again."
The secretary wants to receive a message from the caller
Mr Teddy is calling someone
Mr Teddy will come in two hours
Mr. Tedy is not in his office
My boss says, "Please call me back after 7!"
It means....
the boss says to call him back after 7
the boss said that he called after 7
The boss says not to call him after 7
The boss says if he calls me after 7
Mr. Jack asked, "Don't come to room 1!"
What does Mr Jack say?
He said us to come to room 1
He asked us not to come to room 1
Mr Jack said us that he comes to room 1
Mr Jack said that he doesn't come to room 7
Hughes: "Are you interested in reading riddle stories?"
Me: "Yes? I can't hear your voice. It's noisy here."
Harvey: Hughes asks you ....
to read riddle stories
not to read riddle stories
if you are interested in reading riddle stories.
whether she was interested in reading riddle stories
Charles asked Charlie, "Where is Mr Chulky?"
It means Charles asked Charlie ....
to Mr Chulky is
whether Mr Chulky is here
if Mr chulky is there
where Mr Chulky was.
Sandra wants to know, "Does Silvia go to bed before nine everynight?"
It means Sandra wants to know ....
if Silvia goes to bed before nine everynight
Wheteher Silvia went to bed before nine everynight
If Silvia went to bed before nine everynight
Whether Silvia doesn't go to bed before nine everynight
Ahmad: I met Ms. dewi yesterday. She said ....
Yahya: I will ccollect their money for the photocopy.
if she has some paper to be copied
that she has some paper to be copied
whether the papers are to be coppied
not to coppy the paper
Rani informed Layla, "The class is dark."
It means Rani informed Layla ....
to dark the class
if the class is dark
That the class was dark
not to dark the class
The operator asked me .... but I didn't leave any message.
whether the message was taken
that he leaves a message
that he takes a message
to leave a message
Mr. Sogi's secretary said .... he promised to tell him my message
that he isn't in the office right now.
if the message is ok
to wait a moment
not to call them back
Ms Janick was in a birthday party with me. She wanted to know .... and I did.
if I enjoys the party
whether I enjoyed the party
to enjoy the party
not to enjoy the party
When I am reading my English lesson, Ms Dewi calls me. She says ....
if we have a test
that we had a test
that we will have a test today
whether we had a test
Receptionist : Good morning. May I help you?
Trump : Hello, my name is Trump. I want to speak with Mr. Tom.
Receptionist : I am really sorry, Sir. Mr. Tom is not in at the moment. He is out of the city. …
Trump : Sure. Please tell him to call me back.
Receptionist : May I have your phone number, Sir?
Trump : Okay. It is 081334567890.
Receptionist : Thank you, Sir. I’ll make sure he gets the message. Do you need another help, Sir?
Trump : No.
Receptionist : Alright, Sir. Thanks a lot. Good morning.
Would you like to leave a message?
He is busy right now.
Just a second. I’ll get him.
What can I do for you?
Hello, this is the press office.
Nani : Sarangan Travel Agency. Can I help you?
Sulis : Yes, please. I’ve booked a seat on the executive bus to Surabaya leaving at 5 p.m. tomorrow. I want to confirm the reservation and I want to know the time I should be there to report. My name is Sulis.
Nani : Thanks. Please come and report to us an hour before departure. Is there anything else?
What did the caller contact the agency for?
Booking a seat in a bus.
Confirming his reservation.
Cancelling his reservation.
Changing the time of his travel.
Leaving a message.
Clerk : Good morning, Sir. How can I help you?
Guest : I need a bus for 40 people for Saturday.
Clerk : Is it for the whole day?
Guest : No, just for six hours.
What does the guest want to reserve?
A hall with 40 seats.
A bus with 40 seats.
A bus for the whole day.
40 seats in a family restaurant.
A bus with 40 tables.
Nadia : …. This is Nadia speaking.
Ratri : Good morning. This is Ratri. I’d like to ask a few questions, please.
Nadia : Of course, Mam. How may I help you?
Olivia Skin Care. Good morning.
Is Jackson there, please?
One moment please.
I will let him know that you called.
Nadia office. Good evening.
Guest : Good morning , could I reserve a ticket from Surabaya to Medan for this evening?
Receptionist : Sorry, all the flights for this evening are sold out ……..
Guest : It’s OK for the earliest flight in the afternoon tomorrow. How much does it cost?
Receptionis : It’s Rp.950.000,00. Thank you very much, Sir.
How about one for next week
How about looking for another airline?
How about tomorrow afternoon?
Why is it so expensive
Why don’t you try to find another airport?
Caller : Hello. I am Karen From Sevi Restaurant. …
Receptionst : I am so sorry that extension is busy at this moment.
May I speak to that extension?
Could you connect me to the extension 24?
Do you know the extension 24?
I’ll connect you to extension 24.
Can I have your message?
A: I'm sorry. Mr. Garcia can't come to the phone at the moment. _____________ leave a message?
Do you like to
Could I
May I come in
Would you like to
A: I'm afraid Barbara is not in.
B: Can I ______ a message for her, please?
give
leave
take
write
A: Hello! Mary ____________?
calling
dialing
speaking
waiting
A: Hello, is Mike ________?
B: Sorry, he's out.
busy
there
here
busy
