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WorksheetsCompTIA A+ (Core 2) Part 1
Total questions: 30
Worksheet time: 15mins
Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect to the wireless network. Other users have reported that their personal devices are connecting without issues. She has asked you to assist with getting the device online without adjusting her home WiFi configuration. Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Click on 802.11 and Select ac
Click on SSID and select BYOD
Click on Frequency and select 5GHz
At Wireless Security Mode, Click on Security Mode
Select the WPA and the password should be set to TotallySecure!
A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?
SFTP
SSH
VNC
MSRA
A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method?
Reinstalling Windows
Performing a quick format
Using disk-wiping software
Deleting all files from command-line interface
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
Reset the phone to factory settings
Uninstall the fraudulent application
Increase the data plan limits
Disable the mobile hotspot
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
End user acceptance
Perform risk analysis
Communicate to stakeholders
Sandbox testing
What should a technician do first when encountering malware?
Scan and remove the malware
Schedule automated malware scans
Quarantine the system
Disable System Restore
What is the best solution to ensure data security on lost or stolen smartphones?
Anti-malware
Remote wipe
Locator applications
Screen lock
What is the best solution for a technician to implement when dealing with random advertisement notifications in Windows 10 Action Center?
Disable the browser from sending notifications to the Action Center
Run a full antivirus scan on the computer
Disable all Action Center notifications
Move specific site notifications from Allowed to Block
After clicking on a link in an email, a Chief Financial Officer (CFO) received the following error: The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?
Update the browser's CRLs
File a trouble ticket with the bank
Contact the ISP to report the CFO's concern
Instruct the CFO to exit the browser
A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician
discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system
returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is
concerned other machines may be infected with this unknown virus.
What is the MOST effective way to check other machines on the network for an unknown threat?
Run a startup script that removes files by name
Provide a sample to the antivirus vendor
Manually check each machine
Monitor outbound network traffic
A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network
possible. Which of the following should the technician configure?
WPA2 with TKIP
WPA2 with AES
WPA3 with AES-256
WPA3 with AES-128
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot
times. What should a technician do to selectively prevent programs from loading?
Right-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin.
Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup.
Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should
do?
Have the user consider using an iPad if the user is unable to complete updates.
Have the user text the user's password to the technician.
Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
Advise the user to wait for an upcoming, automatic patch.
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should a technician use to ensure that a ticket is associated with the correct user?
Have the user provide a callback phone number to be added to the ticket.
Assign the ticket to the department's power user.
Register the ticket with a unique user identifier.
Provide the user with a unique ticket number that can be referenced on subsequent calls.
What is the MOST important environmental concern inside a data center?
Battery disposal
Electrostatic discharge mats
Toner disposal
Humidity levels
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be
used?
Privacy
Indexing Options
System
Device Manager
In a CYOD policy, how can a systems administrator configure each user's Windows device to require a password when resuming from sleep or inactivity? Which of the following paths will lead the administrator to the correct settings?
Use Settings to access Screensaver settings.
Use Settings to access Screen Timeout settings.
Use Settings to access General.
Use Settings to access Display.
What is the best way to secure the current workflow of transferring sensitive personal information between offices when conducting business, considering the company's resistance to change and the requirement for encryption?
Deploy a secondary hard drive with encryption on the appropriate workstation.
Configure a hardened SFTP portal for file transfers between file servers.
Require files to be individually password protected with unique passwords.
Enable BitLocker To Go with a password that meets corporate requirements.
The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected?
The contents of the text comptia.txt will be replaced with a new blank document.
The contents of the text comptia.txt would be displayed.
The contents of the text comptia.txt would be categorized in alphabetical order.
The contents of the text comptia.txt would be copied to another comptia.txt file.
What will an incident handler MOST likely do to preserve evidence for possible litigation?
Encrypt the files.
Clone any impacted hard drives.
Contact the cyber insurance company.
Inform law enforcement.
Following the latest Windows update, PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be
used to ensure all PDF files open in Adobe Reader?
Network and Sharing Center
Programs and Features
Default Apps
Add or Remove Programs
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following
filesystems will the technician MOST likely use?
FAT32
ext4
NTFS
exFAT
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an
extended leave and has not logged in to the computer in several months. Which of the following is causing the log-in issue?
Expired certificate
OS update failure
Service not started
Application crash
Profile rebuild needed
A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the
cursor?
Keyboard
Touch pad
Ease of Access Center
Display settings
A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the
systems administrator do to reduce the number of help desk tickets submitted?
Enable multifactor authentication.
Increase the failed log-in threshold.
Remove complex password requirements.
Implement a single sign-on with biometrics.
A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?
Application updates
Anti-malware software
OS reinstallation
File restore
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified; however,
storage space is a concern. Which of the following backup methods would BEST address these concerns?
Full
Differential
Off-site
Grandfather-father-son
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent.
Which of the following BEST describes the technician's actions?
Avoid distractions
Deal appropriately with customer's confidential material
Adhere to user privacy policy
Set and meet timelines
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the
connection is interrupted. Which of the following tools can be used?
sfc
chkdsk
git clone
robocopy
A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?
Full
Non-parity
Differential
Incremental
