WorksheetsMy Supertech World - Reloaded Quiz
Total questions: 25
Worksheet time: 13mins
Has My Supertech World been updated since it's inception?
Yes
No
What is the OBJECTIVE of My Supertech World?
Choose all the correct answers.
To create new relationships and strengthen existing relationships
Conquesting
To sell cars
To introduce customers and staff to the Supertech Lifestyle.
What can you use My Supertech World for?
Choose all the correct answers that apply.
View the latest news and events from the Supertech retailers and lifestyle memberships
To give your customers a key to all the benefits of the Supertech LIFESTYLE by creating a profile for your customers
To access additional benefits from the Supertech Lifestyle memberships when you interact with the Supertech Group
To help futureproof the Supertech Group by increasing the database
None of the above
Is there a difference between a standard My Supertech World membership and an Owners club membership?
Yes
No
How can you access My Supertech World?
Go to www.mysupertechgroup.co.za
Go to mysupertechworld.co.za
Go to the www.supertechgroup.co.za
Google any Supertech retailer
Can you view customers birthdays on My Supertech World?
Yes
No
Only if you have Concierge access
Choose all the My Supertech World Lifestyle memberships.
Choose all the correct answers that apply.
Supertech Concierge
Supertech Torque
Supertech Cafe
Supertech Group Golf Association
Supertech eStore
When you create a My Supertech World profile, what criteria is needed for the profile to be complete and accurate?
Choose all the correct answers that apply.
Preferences including the current car that the customer drives, preferred communication method and preferred social media platform.
All personal details including Name, Surname, email address, cellphone number, Date of birth, Marital status, Anniversary date, spouse's details ( if applicable), Social media handle, whether you have kids.
Marketing preferences ( All the elements that the customers want to hear from)
Subscriptions to the Lifestyle memberships according to the customers preferences and interests.
Work and Leisure including occupation, hobbies and the types of the events that the customer would enjoy attending.
What are the communication options on My Supertech World? ( what options can the customer choose from)
Choose all the correct answers that apply.
SMS
Phone call
All of the above
What's the difference between " Opting out of Marketing" and the "Do Not Contact List ( DNCL)"
Opting out of Marketing means the customer does not want to receive email/sms or any communication from the elements of their choice but is still open to hear about important news from the group and
DNCL means No Communication at all.
There is no difference
Both mean the same thing
Opting out of marketing means no emails. DNCL means no phone calls.
Can a customer edit their marketing preferences by themselves?
Yes
No
Can a customer subscribe and unsubscribe from the Supertech Lifestyle memberships of their choice, by themselves?
Yes
No
No- Only Concierge can do this for them
When should I create a My Supertech World profile for a customer in the Sales process?
When they take delivery
When they sign the finance contracts
When we are doing the needs analysis
When the customer begins their journey with us , whether it is from a walk-in, event , aftersales or internet lead
After they take delivery
What qualifies a customer as an Owners Club member?
Choose all the correct answers that apply.
If they have purchased their vehicle from the Supertech Group within the past 3 years (2020-2023)
When the vehicle that they bought from a Supertech retailer is linked to their MSW profile.
When they own a BMW and services with a Supertech retailer
When they buy their car and service their car with their preferred Supertech retailer.
What should I do if a customer of mine has bought their vehicle from Supertech in the last 3 years ( 2020-2023) but does not have a My Supertech profile ?
Create a profile for them after you explain the benefits of being part of the Supertech Group.
Create a profile for them before you explain the benefits of being part of the Supertech Group.
Get them to call the Concierge team
Nothing
Can I create a profile for a customer without them knowing?
Yes
No
In the Sales process, when should a sales executive schedule their delivery on My Supertech World?
When a customer signs their finance contract
When the customer signs the OTP
Min 4 business days before the customer wants to take delivery
When the sales manager gives the go ahead
Can an ASC create a profile for a customer?
Yes
No
What tools do you have to convince someone to create a profile?
The MSW videos
The Benefits of My Supertech World
Innovation and easy access to information to news and events from retailers and memberships around the Supertech Group
All of the above
Should someone subscribe to marketing and not a Supertech Lifestyle membership?
Yes
No
When someone subscribes to marketing does that mean they are automatically subscribed to the same Supertech Lifestyle membership?
Yes
No
Which part of the information captured on My Supertech World is the most important ?
Marketing
Personal details
Subscriptions to the elements
All of the above
Choose the correct Member Benefit from Supertech eStore?
Exclusive first-drop-shop invites and early bird access to sales
Free gifts when you subscribe
If you are subscribed to the Supertech Group Golf Association, will you receive a Complimentary welcome gift at every golf day that you attend?
Yes
No
What’s the benefit of scheduling a delivery on MSW?
To tailor-make the delivery experience
To ensure that the delivery process goes smoothly
To provide the customer with the best experience
All of the above
