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Hospitality and Tourism Voc. 1

Total questions: 35

Worksheet time: 18mins

Name
Class
Date
1.

Travel done for rest and relaxation

a)

Pleasure Travel

b)

Business Travel

c)

Independent Business

d)

Recreation

2.

Total customer experience with a business

a)

Souvenir

b)

Upselling

c)

Tourist Attraction

d)

Customer Service

3.

A sells technique whereby a seller induces a customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sell.

a)

Peak

b)

Upselling

c)

Advertising

d)

Package

4.

Season with the highest demand

a)

Off-season

b)

Franchisee

c)

Peak

d)

Venue

5.

A business that has only one location and one unit

a)

Chain

b)

Franchisee

c)

Independent Business

d)

Brand

6.

A business that has more than one location under the same name and ownership

a)

Chain

b)

Independent Business

c)

Franchisee

d)

Venue

7.

The location in the room where the food and beverage is available

a)

Food and Beverage Industry

b)

Station

c)

Target Market

d)

Hospitality

8.

Businesses that buy consumer goods and services and sell them to ultimate consumers

a)

Chain

b)

Independent Business

c)

Retail

d)

Brand

9.

Someone who arranges travel for a person or group

a)

Travel Agent

b)

Venue

c)

Hospitality

d)

Independent Business

10.

A place to visit that is popular with tourists

a)

Independent Business

b)

Vacation

c)

Venue

d)

Tourist Attraction

11.

A trip that includes several segments of the hospitality business, for one fee

a)

Venue

b)

package

c)

brand

d)

Target Market

12.

Period when business is the slowest

a)

Brand

b)

Peak

c)

Off-season

d)

Vacation

13.

The day to day running of a hotel

a)

Hospitality Industry

b)

Hotel Management

c)

Food and Beverage Industry

d)

Venue

14.

A name, logo, tagline, or any combination of these that distinguishes a product or business from its competition

a)

Hospitality

b)

Independent Business

c)

Brand

d)

Franchisee

15.

A place to sleep for one or more nights

a)

Hotel Management

b)

Hospitality

c)

Venue

d)

Lodging

16.

Business that physically moves people from one location to another

a)

Hospitality Industry

b)

Travel Industry

c)

Food and Beverage Industry

d)

Independent Business

17.

The right to do business using the brand and products of another business

a)

Franchisee

b)

Independent Business

c)

Chain

d)

Travel Industry

18.

Travel that people do as part of their jobs

a)

Pleasure travel

b)

Business Travel

c)

Travel Industry

d)

Travel Agent

19.

Any activity that people do for rest, relaxation, and enjoyment

a)

Recreation

b)

Vacation

c)

Travel Agent

d)

Pleasure Travel

20.

Businesses that prepare food for customers

a)

Hospitality

b)

Food and Beverage Industry

c)

Lodging

d)

Station

21.

Meeting the needs of guests with goodwill and kindness

a)

Brand

b)

Package

c)

Hospitality

d)

Recreation

22.

Informal conversation people have about their experiences with a business

a)

Station

b)

Word of mouth publicity

c)

Customer Service

d)

Hotel Management

23.

An item that reminds you of a place that you visited

a)

Souvenir

b)

Venue

c)

Brand

d)

Tourist attraction

24.

The market segment that you choose to market towards

a)

Travel Industry

b)

Upselling

c)

Target Market

d)

Independent Business

25.

Location of a function

a)

Venue

b)

Station

c)

Brand

d)

Vacation

26.

A restaurant in which customers sit down at a table, have a waiter/waitress take their order and then bring their food to the table

a)

Venue

b)

Full service restaurant

c)

Quick service restaurant

d)

Food and Beverage Industry

27.

A specific idea around which something is organized

a)

Theme

b)

Venue

c)

Package

d)

Souvenir

28.

Customers order or pay at the counter or drive-thru

a)

Full service restaurant

b)

Quick service restaurant

c)

Venue

d)

Food and beverage industry

29.

The act or practice of calling people's attention to one's product and/or service, especially by paid announcements in the newspapers, magazines, over radio and television, or on billboards

a)

Target market

b)

Advertising

c)

Brand

d)

Station

30.

A period of time when a person rests and is free from their daily obligations and responsibilities

a)

Vacation

b)

Travel Industry

c)

Recreation

d)

Souvenir

31.

McDonald's is an example of ....

a)

Franchisee

b)

Independent Business

c)

Hospitality

d)

Tourist Attraction

32.

Dot's is an example of ...

a)

Franchisee

b)

Chain

c)

Independent Business

d)

Brand

33.

J. Hartman's is an example of ....

a)

Full service restaurant

b)

Chain

c)

Brand

d)

Quick service restaurant

34.

The Grand Canyon is an example of ....

a)

Hospitality

b)

Souvenir

c)

Tourist Attraction

d)

Theme

35.

A ball park, concert areas, places for a wedding, places for a festival, etc are examples of ...

a)

Station

b)

Lodging

c)

Venue

d)

Package