WorksheetsCore 1 Test Review
Total questions: 20
Worksheet time: 40mins
A user accidentally spills liquid on a laptop.
The user wants the device to be fixed and would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify
if the device is repairable before committing to a price? (Choose two.)
A. Remove the case and organize the parts.
B. Document the screw locations.
Search the Internet for repair tutorials.
Place the device in rice for a few days.
Consult colleagues for advice.
Which of the following channels would commonly be used on an 802.11 wireless network?
A. 6
B. 17
C. 802
D. 8080
(a)
A technician is troubleshooting a Windows CAD workstation that is running slowly.
The computer uses RAID 10 and has dual GPU cards.
The user states that the same application runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem?
A. Replace the write cache battery.
B. Check the event log for any cache issues.
C. Clear the RAID configuration file and restart the PC.
D. Replace the RAID controller write cache module.
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of other removable hardware.
Which of the following devices would BEST meet the owner's needs?
A. Docking station
B. Port replicator
C. Thunderbolt
D. USB hub
A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct.
Which of the following configurations could cause the decreased performance?
A. The connection is throttled.
B. There is a low RFID signal.
C. SSID is not found.
D. It is out of range.
An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chart activity while keeping in contact with the home office.
Which of the following would be the BEST recommendation?
A. Global positioning sensor
B. Fitness monitor
C. Smart watch
D. Portable hotspot
A technician is replacing a broken screen on a new company laptop but does not have
repair information from the vendor.
Which of the following is the BEST way to proceed?
A. Document and label the cable and screw locations.
B. Replace the screen with a non-OEM.
C. Update the firmware on the device before repairing it.
D. Wait for the vendor to provide more information.
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.
Which of the following should a technician recommend to BEST accommodate Ann's needs?
A. Wireless charging pad
B. Built-in battery case
C. Extra charging cords
D. Airplane mode
Which of the following charging and data ports has a non-directional connector?
A. Micro-USB
B. Mini-USB
C. USB-A
D. USB-C
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi.
All applications on the device are working unless they require connectivity.
Which of the following is MOST likely causing the problem?
A. Airplane mode
B. Tethering
C. Disabled hotspot
D. VPN
Which of the following Ethernet cables would BEST support an application that requires a
600Mbps throughput at the lowest price point?
A. Cat 3
B. Cat 5
C. Cat 5e
D. Cat 6
A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.
Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office
networking? (Choose two.)
A. MAN
B. LAN
C. WAN
D. PAN
E. SAN
Which of the following terminates a coaxial cable?
A. DB9
B. RJ45
C. RG-59
D. RS-232
A customer asks a technician to help set up a specialized computing system for video editing.
Which of the following should the technician install on the workstation to BEST meet the customer's specifications? (Choose two.)
A. Gigabit NIC
B. Dual monitors
C. SSD
D. Hypervisor
E. Docking station
An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?
A. Plug an external monitor into the USB port.
B. Use the Fn and function key combination
C. Adjust the monitor display settings.
D. Enable DisplayPort.
A customer's laptop display has suddenly become very dim. The image of the display can only be seen with a
bright, external light, as adjusting the brightness/contrast controls does not cause much change. Which of the following components MOST likely needs to be replaced?
A. LCD panel
B. Inverter
C. Video card
D. Digitizer
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.
Which of the following steps should the technician take to address these issues? (Choose two.)
A. Update the video drivers on the laptop.
B. Increase the projector contrast.
C. Replace the original laptop.
D. Change the aspect ratio on the projector.
E. Replace the bulb in the projector.
Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?
A. Replace the USB cable.
B. Reinstall the drivers on users? PCs.
C. Have users restart their PCs.
D. Clear the print queue.
A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?
A. Confirm that the laptop wireless card is turned on.
B. Confirm that the laptop is in range for the access point.
C. Confirm that the correct wireless network is selected.
D. Confirm the user?s network login ID and password.
Several company users are frequently forgetting passwords for their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
A. Implement single sign-on.
B. Enable multifactor authentication.
C. Configure biometric authentication.
D. Remove complex password requirements.
