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Food and beverage

Total questions: 60

Worksheet time: 1hrs 2mins

Name
Class
Date
1.

Waiter: ...

Guest: Yes, I'd like two orange juice and a plate of fried rice, please.

a)

Are you ready to order, Ma'am?

b)

Please have a seat.

c)

Hope you enjoy the food.

d)

Please help yourself.

2.

Receptionist: Good morning. what can I do for you, Sir?

Guest: I'd like to talk to the manager, please.

Receptionist: ...

Guest: Sure. My name is Hendra.

a)

May I have your name?

b)

Could you call him later?

c)

Have you met him before?

d)

Have you made an appointment?

3.

Receptionist: Pizza Corner. How can I help you?

Customer: I'd like to make an order, please.

Receptionist: Sure. ...

Customer: Two standard size vegetarian pizza, please.

Receptionist: All right.

a)

What would you like to drink?

b)

Do you want me to help you?

c)

What would you like to order?

d)

What would you want me to do?

4.

Room boy: Is there anything else I can do for you, Sir?

Guest: ....

Room boy: All right, Sir

a)

Yes, please bring me clean towel.

b)

No, thank you. I have my own room.

c)

You are very kind.

d)

Don't mention it.

5.

Waiter: Good morning. How can I help you?

Guest: ...

Waiter: Chocolate or cheese?

Guest: Chocolate, please.

a)

I'd like to order some cake, please?

b)

I'd like to confirm my order.

c)

I need to buy some drinks.

d)

I want to reserve a table.

6.

Caller: I'm calling about a product I bought in your store two weeks ago. There is something wrong with the keyboard.

Staff: ... .You can bring the laptop back to our store and let us check it.

a)

I'm sorry. I give up.

b)

I apologize for the inconvenience.

c)

I will listen to you.

d)

Thank you so much.

7.

Customer: Excuse me! Would you mind telling me who the cook is?

Waiter: What's wrong, Sir? Is there anything I can help you with?

Customer: ..., but the chicken is not well-cooked.

Waiter: I really apologize for this mistake. Allow me to get you a better food.

a)

I want to order

b)

I am OK.

c)

I'm afraid

d)

I'm sorry to say this

8.

Visitor :My name is Mrs. Maria from Avon. I’ve got an appointment with the manager.

Secretary : I’m sorry, but the manager is just on the meeting at the moment.

a)

Saying the person isn't avalaible at the moment

b)

Check the customer's information

c)

Establish with your boss whether and when to drop-in visitors

d)

Announce the visitor's appointment

9.
Customer service is important for
a)
ensuring that money is made
b)
businesses to become popular on social media
c)
ensuring that customers are satisfied
d)
for understanding how to put other businesses out of business
10.

What are the first 3 things you should do when handling a complaint?

a)

Listen, apologise, action

b)

Listen, thank them for bringing it to your attention and apologise

c)

Apologise, listen, seek best solutions

d)

Apologise, seek best solutions, follow up

11.

Operator: Good morning, El Classico hotel. ....?

Caller: Yes, I'd like to book a room.

Operator: Certainly.

a)

Mau I have your name, sir?

b)

Will you leave a message?

c)

Who's speaking?

d)

May I help you?

12.

Yulia: Good evening, Sir. Welcome to The Delilah.

Mr. Anton: Good evening. Could I have the special menu here?

Yulia: Of course, we have special beef steak and Chicken soup.

Mr. Anton: Yummy, I'd like the beef steak, please.

Yulia : Beef steak, alright sir, is there anything else?

Mr. Anton: Yeah, I want a glass of mango Juice.

Yulia: Alright. I'll bring your order soon.

Mr. Anton: Thanks.

Where does the dialog probably take place?

a)

In an office

b)

In a restaurant

c)

At school

d)

At market

13.

Yulia: Good evening, Sir. Welcome to The Delilah.

Mr. Anton: Good evening. Could I have the special menu here?

Yulia: Of course, we have special beef steak and Chicken soup.

Mr. Anton: Yummy, I'd like the beef steak, please.

Yulia : Beef steak, alright sir, is there anything else?

Mr. Anton: Yeah, I want a glass of mango Juice.

Yulia: Alright. I'll bring your order soon.

Mr. Anton: Thanks.

What is Yulia's occupation?

a)

Manager

b)

Waiter

c)

Waitress

d)

Security

14.

Yulia: Good evening, Sir. Welcome to The Delilah.

Mr. Anton: Good evening. Could I have the special menu here?

Yulia: Of course, we have special beef steak and Chicken soup.

Mr. Anton: Yummy, I'd like the beef steak, please.

Yulia : Beef steak, alright sir, is there anything else?

Mr. Anton: Yeah, I want a glass of mango Juice.

Yulia: Alright. I'll bring your order soon.

Mr. Anton: Thanks.

What kind of beverage does Mr. Anton want?

a)

Mango juice

b)

Beef steak

c)

Chicken soup

d)

Nothing

15.

Caller: I'd like to Mr. Andrian. Is he in?

Operator: ....?

Caller: Sorry, I am Reno from Gempita company.

Operator: Hold on, sir. I'll try to put you through.

a)

Who are you?

b)

What's your job?

c)

Who's speaking, please?

d)

May I have your number?

16.

Caller:Hello, I am Endro. I'd like to speak to Mr. Kevin.

Operator: Well, I am so sorry. Mr. Kevin is not in today. He visits the branch in Yogyakarta.

From the dialog, we know that...

a)

Mr. Kevin is in his office.

b)

The operator doesn't know Mr. Kevin.

c)

Mr. Kevin doesn't work in the company.

d)

Mr. Kevin is out.

17.

Andita: Good morning, Sir. Is there anything I can help?

Rico: Yeah, I have to attend a conference in Gedung Agung, I need to stay for 3 days. Is there any room?

Andita: What kind of room do you want?

Rico: I'd like a Deluxe.

Andita: Well, fortunately, we have one for you, sir. It's on the 3rd floor.

Rico: Ok, I'll take it.

Where does the dialog probably take place?

a)

In a hospital

b)

In a restaurant

c)

In a market

d)

In a hotel

18.

Andita: Good morning, Sir. Is there anything I can help?

Rico: Yeah, I have to attend a conference in Gedung Agung, I need to stay for 3 days. Is there any room?

Andita: What kind of room do you want?

Rico: I'd like a Deluxe.

Andita: Well, fortunately, we have one for you, sir. It's on the 3rd floor.

Rico: Ok, I'll take it.

What is Andita's occupation?

a)

A nurse

b)

A waitress

c)

A receptionist

d)

An architect

19.

Andita: Good morning, Sir. Is there anything I can help?

Rico: Yeah, I have to attend a conference in Gedung Agung, I need to stay for 3 days. Is there any room?

Andita: What kind of room do you want?

Rico: I'd like a Deluxe.

Andita: Well, fortunately, we have one for you, sir. It's on the 3rd floor.

Rico: Ok, I'll take it.

How long will Mr. Rico stay?

a)

2 days

b)

3 days

c)

4 days

d)

5 days

20.

Operator: I'm sorry, the manager is not available today. ....?

Caller: Yes, please tell Mr. Hendro that I called him, ask him call me back.

a)

What's your number?

b)

Can I take a mesaage?

c)

Will you take my message?

d)

Do you know his name?

21.

Waiter: Hello, Can I help you?

Kim: Yes, _____ to have some lunch.

a)

I'd like

b)

I'd would like

c)

I like

d)

I would

22.

What _____ for a main course?

a)

you'd like

b)

you'd would like

c)

you like

d)

you would

23.

Waiter: _____ like a drink?

Kim: Yes, _____ a glass of Coke, please.

a)

Would you, I'd like

b)

Would you, I'd liked

c)

'd you, I'd like

d)

'd you like, I'd like

24.

Arrange these words to be correct sentence.


to eat - like - would - you - what - ?

a)

What would you like to eat?

b)

What would you like eat to?

c)

Would you like to eat what?

d)

Would what you like to eat?

25.

Arrange these words to be correct sentence.


soup - would - like - a bowl of - pumpkin - you - ?

a)

Would you like a bowl of pumpkin soup?

b)

Would you like a bowl of soup pumpkin?

c)

Would like you a bowl of pumpkin soup?

d)

Would like you a bowl of soup pumpkin ?

26.

Analyze this sentence a true or false based on the grammatical.


She woulds like to see the menu.

a)

True

b)

False

27.

Analyze this sentence a true or false based on the grammatical.


I’d like some yogurt, please.

a)

True

b)

False

28.

Analyze this sentence a true or false based on the grammatical.


Would you like to see today’s menu?

a)

True

b)

False

29.

Analyze this sentence a true or false based on the grammatical.


I would liked a bowl of fresh fruit.

a)

True

b)

False

30.

Analyze this sentence a true or false based on the grammatical.


Theyd' like some pizza.

a)

True

b)

False

31.

Answer the questions: Hello are you ready to order? What would you like? We have cheese burgers, pizza, beef steak, rice and chicken, and soup.

4 lines
32.

Answer the questions: Would you like fries or a salad on the side?

4 lines
33.

Answer the questions: What would you like to drink? We have soda, apple juice, water, and milkshakes.

4 lines
34.

Answer the questions: Would you like anything else? Does that complete your order?

4 lines
35.

Complete the sentence with one of the words below:

thanks, excuse, have, please, slice


(a)   me, can I have some water?

36.

Complete the sentence with one of the words below:

thanks, excuse, have, please, slice


Not for me, (a)  

37.

Complete the sentence with one of the words below:

thanks, excuse, have, please, slice


Just a smoothie for me, (a)  

38.

Complete the sentence with one of the words below:

thanks, excuse, have, please, slice


I'll (a)   a coffee, please.

39.

Complete the sentence with one of the words below:

thanks, excuse, have, please, slice


I'd like a (a)   of chocolate cake, please.

40.

Choose the correct response:


Would you like anything to eat?

a)

a. Here you are.

b)

b. Not for me, thanks.

c)

c. I'll get it.

41.

Choose the correct response:


Excuse me, can I have a strawberry smoothie, please?

a)

a. Thanks

b)

b. Are you ready to order?

c)

c. Of course

42.

Choose the correct response:


Can I get you something?

a)

a. Nearly

b)

b. Just a sandwich for me, please.

c)

c. Take a seat.

43.

Choose the correct response:


I'd like a slice of lemon cake.

a)

a. I'll give you the menu.

b)

b. Me too.

c)

c. Sorry, I'm late.

44.
a)

cupcake

b)

fish

c)

French fries

d)

fruit salad

45.
a)

French fries

b)

fruit salad

c)

ice cream

d)

steak

46.
a)

ice cream

b)

steak

c)

pancakes

d)

pie

47.
a)

pancakes

b)

pie

c)

smoothie

d)

soup

48.
a)

smoothie

b)

soup

c)

strawberries

d)

tea

49.
a)

strawberries

b)

tea

c)

cupcake

d)

fish

50.
a)

fish

b)

French fries

c)

fruit salad

d)

ice cream

51.
a)

fruit salad

b)

ice cream

c)

steak

d)

pancakes

52.
a)

steak

b)

pancakes

c)

pie

d)

smoothie

53.
a)

pie

b)

smoothie

c)

soup

d)

strawberries

54.
a)

soup

b)

strawberries

c)

tea

d)

cupcake

55.
a)

tea

b)

cupcake

c)

fish

d)

French fries

56.

Can you tell me 5 types of place where Hospitality is provided?

4 lines
57.

Can you tell me 5 types of place where Catering is provided?

4 lines
58.

Salad always consist with ... or ...

a)

meat and vegetables

b)

fruits and nuts

c)

vegetables and nuts

d)

fruits and vegetables

59.

This is a group of food.

a)

lemonade, milk, coffee, water

b)

tomato, cabbage, cucumber, chili

c)

skirt, socks, glove, scarf

d)

Donut, sandwich, pizza, noodle

60.

There are 4 types of milk that you can use for make yogurt, can you guess the correct ones!

a)

Cow milk, Goat milk and Non-dairy milk

b)

Cow milk, Camel milk and Goat milk

c)

Cow milk, Goat milk, Sheep milk and Non-dairy milk

d)

Cow milk, Sheep milk, Camel milk and Non-dairy milk

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