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Unit 4: Human Resource Management_ITB

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

a)

True

b)

False

2.

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job description.

a)

True

b)

False

3.

A study of the tasks required to do a job well is called a job analysis.

a)

True

b)

False

4.

Which of the following is NOT one of the main activities for a human resource manager?

a)

recruiting and selecting employees

b)

training and developing employees

c)

coordinating marketing and production activities

d)

performance planning and evaluation

5.

_____ is the attempt to find and attract qualified job applicants in the external labor market.

a)

Labor forecasting

b)

Qualifying

c)

Prospecting

d)

Recruitment

6.

_____ involves presenting an accurate and positive image of the firm to those it is recruiting for jobs.

a)

Recruitment branding

b)

Job imaging

c)

Employment affirmation

d)

Selective perception

7.

_____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

a)

Job analysis

b)

Recruitment

c)

Selection

d)

Evaluation

8.

The first type of training and development a new employee will be exposed to is:

a)

Orientation

b)

Mediation

c)

Evaluation

d)

All answers are correct

9.

Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.

a)

Value analyses

b)

Performance appraisals

c)

Worker benchmarks

d)

Job descriptions

10.

Unemployment compensation provides former employees with money for a certain period while they are unemployed.

a)

True

b)

False

11.

A falling box injured Beatrice Hix while she was helping to unload a truckload of aquariums for her employer, a pet store operator.  She is receiving pay for lost work time due to the work-related injury.  _____ paid her for her lost work time.

a)

Unemployment compensation

b)

Social security

c)

Disability benefit

d)

Worker's compensation

12.

A _____ is an organization of employees formed to represent workers in their disputes with management over wages, hours, and working conditions.

a)

Job bank

b)

Labor federation

c)

Labor union

d)

Agency shop

13.

_____ is the process of negotiating labor agreements between union members and management.

a)

Mediation

b)

Arbitration

c)

Labor union

d)

Collective bargaining

14.

A _____ union is a branch union that represents a specified area or even a specific plant.

a)

Local

b)

Subsidiary

c)

Restricted

d)

GDP

15.

A(n) _____ is a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country.

a)

Federated union

b)

National union

c)

Union aggregate

d)

Union conglomerate

16.

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ______ shop.

a)

Agency

b)

Open

c)

Negative

d)

Union

17.

In a(n) ______ shop, the worker does not have to join the union but must pay dues to cover union expenses.

a)

Union

b)

Agency

c)

Open

d)

Closed

18.

Crumbl having minors work long hours is illegal under...

a)

Fair Labor Standards Act

b)

Occupational Safety and Health Act

c)

Pregnancy Discrimination Act

d)

Family and Medical Leave Act

19.

The act that outlaws men and women being paid differently for doing the same work is...

a)

Fair Labor Standards Act

b)

Taft-Hartley Act

c)

Equal Pay Act

d)

Family and Medical Leave Act

20.

Which act requires employers to provide unpaid leave for childbirth, adoption, or illness?

a)

Equal Pay Act

b)

Pregnancy Discrimination Act

c)

Americans with Disabilities Act

d)

Family and Medical Leave Act

21.

A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract.

a)

Arbitration

b)

Grievance

c)

Conflict resolution

d)

Contract

22.

The final stage in a typical employee grievance procedure is:

a)

Dissolution of arbitration committees

b)

Filing of a grievance

c)

Arbitration

d)

Negotiation deadlock

23.

A _____ strategy is a union strategy of conducting a strike at a critical plant that supplies parts to other plants.

a)

Boycott

b)

Selective strike

c)

Preemptive move

d)

Exclusive strike

24.

When union members carry signs and march near the entrance of their employer to publicize their view of the dispute and discourage customers, they are engaging in:

a)

Boycotting

b)

Striking

c)

Picketing

d)

Verbal rioting

25.

Management's refusal to let workers enter a plant or building to work is a:

a)

Lockout

b)

Boycotting

c)

Strike replacements

d)

Picketing