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WorksheetsSoftware Configuration Quiz
Total questions: 142
Worksheet time: 1hrs 27mins
When would the bootrec /fixmbr command be used?
When the computer shows the Invalid boot disk error
When you want to install more than one operating system
When you suspect one or more of the Windows operating system files have been compromised
When you want to record/log what happens as the computer boots
Which Windows tool can limit and control the number of applications used to boot the computer?
taskmgr
regedit
msconfig
diskpart
Which Windows setting would be used to enable Windows PowerShell, Hyper-V, or Microsoft's Print to PDF option?
Performance Monitor
System Configuration
Task Manager
Turn Windows Features On or Off
Which Windows performance tool would a technician use first to see if a computer has enough hardware resources when a particular application executes?
Reliability Monitor
Task Manager
Device Manager
Services
What is the purpose of the Windows System Restore utility?
Backup all operating system and data files.
Take a snapshot of the registry and important system files at a specific point in time.
Restores the computer back to the time it was when the computer was first purchased.
Used first when nothing appears when a computer boots, but nothing appears on the screen, the display works and is attached.
The key piece of software that provides an interface between the user and installed hardware is a(n)
Time machine
Application
Operating system
Registry
What is the core of a computer's operating system?
CPU
Kernel
RAM
Commands
Consider the following: F:\ISM422012020\Quiz4.xlsx What is the extension?
a.xlsx
b. F:
c. ISM4220
d. Quiz4.xlsx
Most scripts are created as a
Text
Word
.CSV
HTML
Which Windows command would a technician use to apply a change to the security policy?
bootrec
regedit
mstsc
gpupdate
______________ are included in a script to explain what the script or a portion of the script does, but are ignored by the computer when the script runs.
Comments
Variables
Commands
Syntax lines
Consider the following command: format d: /fs:ntfs /v:Corp /p:2 Which type of file would have this line as a part of it?
.py
.bat
.js
.vbs
Consider the following path: C:\Users\Cheryl\Documents\Chap1.docx. Which of the following is the file extension?
Users
Cheryl
docx
Chap1
What should a technician create before making changes to the Windows registry?
boot disc
backup tape
master disc
registry backup
Consider the following directory structure from the F: drive root directory: 2017_Term (directory) CompRepair (subdirectory) Opsys (subdirectory) Cisco8 (subdirectory) VoIP (subdirectory) If the prompt is C:\2017_Term> and you want to move into the VoIP subdirectory, what command do you type?
CD VoIP
CD..
CD C:\
CD C:\VolP
The Windows database that stores hardware and software configuration information is called the
Task Manager
Disk Manager
WinDat
registry
What is the registry editor used in Windows?
notepad
regedit
wordpad
editor
What Windows command would be used on a computer where a specific application has stopped?
taskkill
net stop
quit
stop
What Windows command is used to change the file from being read-only to being able to be edited?
gpresult
attrib
rd
regedit
What Windows command is used to list all files in a particular directory?
tasklist
sfc
dir
attrib
What Windows command is used to verify and optionally repair operating system files?
attrib
gpresult
tasklist
sfc
What Windows command is used to delete a directory?
del
cd
rd
regedit
Which Windows setting would be used to enable Windows PowerShell, Hyper-V, or Microsoft's Print to PDF option?
Performance Monitor
System Configuration
Task Manager
Turn Windows Features On and Off
When Windows boots, nothing appears on the screen. If the display is powered on and attached, which Windows tool would be best to try first?
System Restore
Safe Mode
Command Prompt
Reset your pc
Which Windows startup mode starts with a limited number of device drivers?
System Repair
Safe Mode
Diagnostic Mode
Device Limited Mode
Which Windows Advanced Boot Option is best to use if a computer stalls or slows down?
Device Manager
Safe Mode
Enable low-resolution video
Safe Mode with Command Prompt
What is the maximum amount of RAM that can be recognized by any version of 32-bit Windows?
1GB
2GB
8GB
4GB
Which Windows tool can limit the number of applications used to boot the computer?
taskmgr
regedit
msconfig
diskpart
Which performance tool would a technician use first to see if the computer has enough hardware resources when a particular application executes?
Event Viewer
Task Manager
Regedit
Device Manager
You just installed a new sound card and loaded the driver, but when Windows 7 boots, the computer locks. What boot option should you use to help with this problem?
Last Known Good Configuration
Command Prompt Only
Command Prompt with Networking
Configuration Mode
What Windows tool would you use to run a test of hard drive reads per second and writes per second to see if the drive is causing slowdown issues.
Devices and Printers
Device Manager
Performance Monitor
Disk Management
Which Windows tool would you use to configure a specific number of processors the computer uses to boot the computer?
Folder Options
System Repair
Device Manager
msconfig
What Windows tool will you use if you suspect one of the DDR4 modules has an issue?
Windows Memory Diagnostics Tool
Safe Mode
Safe boot
Services
What Windows tool will you use to restart the program that allows the print spooler to function?
Device Manager
Services
System Restore
Event Viewer
Which Windows tool will you use to disable a computer vendor app that keeps running every time the computer boots trying to get the user to buy storage space?
Services
Safe Mode
msconfig
Task Scheduler
Which Windows tool will you use to halt a misbehaving app?
Task Manager
Safe Mode
System Restore
regedit
What Windows tool would be used to view system files through Windows Explorer or File Explorer?
Safe Mode
Folder Options
Disk Management
Task Scheduler
What is the interface between the user and the hardware as well as between the hardware and software applications installed on or executed by the computer?
Boot process
Services Manager
Application Manager
Operating System
Where can a technician control the boot process?
Services Window
Task Manager
BIOs/UEFI BIOS
Startup filder
What are the two ways a user can interact with an operating system?
GUI
Edge
Command Line
Task Manager
Inteli-key
Which OS is not proprietary (owned by a particular company)?
Linux
macOS
macOS
Windows
A 32-bit application can be loaded on a computer that has a 64-bit processor
true
false
Why should a newly hired technician be concerned that a company is running an operating system that is end-of-life?
Cost
Internal Users
Security
Updates
What is BitLocker
It protects (encrypts) data.
It is a cloud storage solution.
It is a network storage solution.
It is a personal storage space.
What is the term used to describe how Windows handles searching for files and folders?
Active Directory
BitLocker
EFS
Indexing
Refer to the image. What is the significance of the D:\ in the address line?
It is a subdirectory off of the root directory.
It is the start of the file or folder name.
It is a folder located off of the root directory.
It is the drive letter associated with the storage media that holds this data.
Which portion of the desktop is used to eject flash drives?
Start button
Notification area
Quick launch bar
Tiles
How can a technician get a context menu to appear?
Hover over a hotspot until the menu appears.
Right-click or tap and briefly hold on an option.
Left- and then right-click an option.
Triple click on an option.
Which Windows application is used to copy and move files and folders?
Edge
Internet Explorer
Windows Explorer
Bluetooth
Which punctuation mark always follows a drive letter in File Explorer?
Colon
Comma
Semicolon
Period
You can modify where Windows searches for files and folders.
True
False
Which Windows file system supports encryption and compression?
OS X
NTFS
FAT64
FAT32
Compressing a file or folder has no effect on the system except to save disk space.
True
False
When would a technician use the WinRE environment?
When an update caused the system to run slower
When Windows will not boot
When the connectivity to the wireless printer no longer works
When needing to work from a command prompt
A file's name consists of a filename and a(n) ________________.
path
folder
extension
type
Which part of a filename gives the technician a hint as to the application that created it?
extension
path
size
folder stored in
Can files deleted from a hard drive be recovered easily?
Yes, from the recycle bin
No they are permanently deleted when deleted from a hard drive (unlike all external media)
Yes, from Documents > Deleted folder
No because even though they still can be retrieved, it takes special software and thus is not"easily" removed
Which Windows option is used to access icons or links used to configure a computer?
Registry
Control Panel
Windows Explorer
Quick Launch
Which type of Windows OS recovery option would be used to create a backup of the operating system as well as user files?
Recovery Drive
System Repair Disk
System image
Recovery disc
What indication is given that a radio button is enabled?
a check mark beside the option
the circle is darkened
words appear in the textbox
the option has a plus sign or a down arrow beside it
Refer to the image. What is the significance of the words Home?
It is the start of the file or folder name.
It is a folder located off of the root directory.
It is the drive letter associated with the storage media that holds this data.
It is a subdirectory off of a folder that resides in the root directory.
Refer to the image. What is the significance of the word Kindergarten?
It is a subdirectory off of a folder that resides in the root directory.
It is the name of a tile that links to a shortcut.
It is a folder located off of the root directory.
It is the name of the subfolder that resides in the sufolder called Logan education (which resides ina folder called Home)
Which recovery option has a backup of the operating system, but doesn't contain any user files or applications?
WinRE
System Image
Recovery Drive
Backup Disk
Which recovery option would be good to do after you install all your applications on a new computer?
Recovery drive
System image
Recovery partition
WinRE
What is the Windows database that contains every software and hardware configuration called?
WinRE
Settings
Control Panels
The registry
Microsoft has been moving many of the computer features from Control Panels to
Settings
WinRE
The registry
Tiles
A file name has two parts: (1) the name of the file and (2) ????. What is the second part?
A home folder
An extension
The root drive letter
A folder/directory name
What is the core of a computer's operating system?
Kernel
CPU or processor
RAM
Commands
In the filename Opsys_Quiz 4.docx, what is the file extension?
docx
Opsys_Quiz 4.docx
Opsys
4
A student has opened the command prompt Windows window and the prompt is as follows: C:\Users\Cheryl> The technician types the following command: CD\ What is the result of issuing this command?
The prompt changes to C:\Users>.
The computer responds with a message that states the syntax of the command is incorrect.
The computer responds asking for the path to the source.
The prompt changes to C:\>.
A student has opened the command prompt Windows window and the prompt is as follows: C:\Users\Cheryl> The technician types CD.. What is the result of issuing this command?
The prompt changes to C:\Users>.
The computer responds with a message that states the syntax of the command is incorrect.
The computer responds asking for the path to the source.
The prompt changes to C:\>.
What Windows command is used to create a directory?
CD
MAKE
CREATE
MD
The ______ is the starting point for all Windows directories.
beginning
root directory
home directory
flash
Consider the following path: C:\Users\Cheryl\Documents\Chap1.docx What folder actually holds the Chap1.docx file?
Users
Cheryl
Documents
Chap1
What is the difference between a system environment variable and a user environment variable?
The system environment variable cannot be changed by a user.
The system environment variable must be changed through a Windows Control panel.
The user environment variable is a text file whereas the system environment variable is a binary file.
The system environment variable is stored with the OS files, whereas the user environment variable is stored in the root directory.
Which scripting term is used to describe a named memory location?
Selection
Input
Variable
Keyword
Which scripting function is given a name?
Selection
Variable
Keyword
Loop
Which scripting function can specify a memory location that contains data such as an integer, floating point number, or text?
Input
Selection
Loop
Variable
A technician is writing a batch file script and wants to use a variable called Nstudents and set the starting value to 0. Which command would be used?
Nstudents = 0
var Nstudents = 0
set Nstudents=0
Nstudents=0
In scripting what is a set of numbers that are dealt with as text called?
strings
loops
alphanumeric characters
integers
What command is used in a batch file to signify a comment (words that describe what the script is doing)?
#
com
rem
//
When writing a script, what does the >= relational operator mean?
Greater than
Greater than or equal to
Less than or equal to
Less than
What command would a technician use to edit the registry?
reg
regedit
regmod
edit
When considering logic, which operator returns a FALSE only if both sides of the expression are false?
AND
EQUALS
NOT
OR
What command is used to list the contents of a Windows directory?
dir
list
Which type of variable tells the computer where to find a specific program?
value
application
user
environment
The set of symbols and rules used to create instructions in JavaScript is its
Value
Syntax
Keywords
Variables
Why would a technician use a script?
To train junior technicians
To train users
To automate a task or set of tasks
To help with IT inventory
What is the result of a technician typing command into the search text box and pressing the Enter key?
A list of commands that can be issued are displayed.
The operating system version of the command window is shown.
A command prompt window appears.
An error message is presented.
Which answer is an example of a command prompt (prompt) within the Windows environment?
cd\
dir
G:
C:\WINDOWS\system32>
Consider the following command G:\> ompt: What is the significance of this prompt?
It is the drive letter assigned to any computer that has a flash drive attached.
It is the root directory of the drive that has the drive letter G:.
The first flash drive attached to a computer is given this drive letter.
This is the name of a directory on the hard drive.
A technician is confused about the output shown once the tree command was issued from a Windows command prompt. How could the technician determine which switches or options are available to be used with the tree command?
The technician could type help from a command prompt.
The technician could type the following command from a command prompt: tree /?
The technician could type the following commands from a command prompt: tree help
The technician could type a ? at the prompt and press ENTER.
When would a technician ever use an asterisk (*) when issuing a command from a command prompt?
When a technician is entering a command and wants the output issued in a continuous stream of pages.
When the technician is entering a command and wants the command issued from the root directory.
When the technician is entering a command that would do a particular function based on a single character.
When the technician wants the command being issued to do that function on any number (an unlimited number) of characters.
Consider the following command being issued from a command prompt: C:\> copy C:\Windows\System32\format.com E:\ What is the purpose of this command?
It formats the drive that has the drive letter E:.
It copies a file located in a subdirectory to the drive that is assigned the drive letter E:.
It removes the file from its current location and moves it to the root directory of the drive that is assigned the drive letter E:.
It copies a file from the root directory of the drive that is assigned the drive letter C: to a drive that is assigned the drive letter E:.
Consider the following command being issued from a command prompt: C:\> copy C:\Windows\System32\format.com E:\ What is being copied?
A file with the filename of format.com
The contents of a subdirectory found on the drive that has been assigned the drive letter C:
The contents of a subdirectory found on the drive that has been assigned the drive letter E:
The contents of the drive that has been assigned the drive letter C:
Consider the following command being issued from a command prompt: C:\> copy C:\Windows\System32\format.com E:\ What will be a result of this file being issued assuming that the directories, files, and drive letters are all correct?
The format.com file will be moved from a subdirectory on the C: drive to the root directory of the E: drive.
The format.com directory will be both on the C: drive and on the E: drive.
The format.com file will be within a subdirectory on the C: drive and on the E: drive.
The format.com directory will be created on the drive that has been assigned the drive letter E:.
What are two file extensions used with Windows executable files that are used to start Windows applications? (Choose two.)
.ps1
js
.com
.zip
.exe
A corporate user suspects the night guard of using her computer in off hours. She asks the technician to verify. Which Windows tool will the technician use?
Event Viewer
Task Manager Users tab
System Configuration Users tab
Registry Editor
Which Windows tool sets the software that initializes the ability to print to start when the Windows computer boots?
Task Manager
Device Manager
Services
Disk Management
Which Windows utility creates a snapshot of the system that could be used to return the system to an operable state?
Hyper-V
Task Manager
Boot Manager
System Restore
Which Windows tool is used to view startup applications, services, and tools in one window?
System Configuration
Registry Editor
Device Manager
Performance Monitor
Which task is not a preventive maintenance task for your Windows operating system?
Ensure service packs and patches are applied.
Backup data.
Use an antivirus/antimalware application.
Run Task Manager in the background to monitor rogue applications.
Which statement is true about connecting to a remote computer using the Remote Desktop utility?
Windows Home Premium is the minimum Windows version that can use Remote Desktop.
Port 80 and 443 must be open through any firewall between the two devices.
A username/password on the remote computer is required to access it.
The user must grant permission for the remote computer to be accessed.
Which Windows tool is used to determine the time and date a Windows application was installed?
Task Manager
Event Viewer
Services
Disk Management
Could a person with Windows 8 Home Basic upgrade to Windows 10 Pro if the computer met the hardware requirements?
Yes
No
Which Windows file system would most likely be used in a corporate environment for images placed on removable media?
exFAT
NTFS
ext3
ext4
What software allows the Windows operating system to recognize a piece of hardware?
Devapp
Process ID
Service
Device driver
When installing Windows and selecting a network type, which network type would be suited for the corporate environment for a company with 100 employees?
Workgroup
HomeGroup
Domain
Groups
Where would a technician update the boot order for a Windows computer?
msconfig
BIOS/UEFI
Computer Management console
Task Manager
Device Manager
Which boot option would be used if Windows does not boot properly after an update was applied?
Safe Mode
Computer Management console
Command Prompt
System File Checker
What is the most common way a technician applies configurations to a Windows computer?
Configurator
Registry
Computer Management console
Control Panels or Settings
A technician is troubleshooting a Windows computer that has had several printers installed over the lifetime of the computer. The owner has bought a new printer and it worked last month, but has stopped working. The technician verifies that it is the default printer, but suspects some of the other printer models still showing are interfering with the new printer model. What tool would the technician use to disable the old printers to see if this is the case?
Devices and Printers
Task Scheduler
Device Manager
Registry Editor
Which tool is used to determine the Windows driver version?
Services
Device Manager
Event Viewer
Task Scheduler
Where does Windows store passwords and login details for a particular user?
BIOS/UEFI
Credential Manager
C:\Windows\System32\Configuration
Storage Spaces
Which Windows disk management option would be used to create a flexible data storage option from a USB drive and an eSATA drive that is seen as one drive letter?
Storage Spaces
RAID 0
RAID 1
RAID 5
Which type of Windows boot process is used in conjunction with the PXE BIOS/UEFI option?
in-place upgrade
Multiboot
Network
Recovery
A new driver is causing a computer problems and the technician is trying to perform a driver roll back, but it is not allowing her to do so. Which Windows user group is allowed to do this?
Users
Technicians
Administrators
ITStaff
Which Windows tool is used to set the time and day to wake the Windows system up to apply updates?
Disk Management
Device Manager
Services
Task Scheduler
Which Windows tool is used to determine whether a hard drive is recognized as online within the Windows environment?
Event Viewer
Task Manager
Services
Disk Management
Which utility is used to deal with a Windows application that allows no interaction?
Task Manager
Event Viewer
Disk Management
Services
Programs and drivers written for 64-bit systems can run on 32-bit systems
True
False
Backward compatibility means that a new application can still process data from older software.
True
False
A folder and a directory in Windows are the same thing.
True
False
Consider the following Windows path:
C:\Users\Karl\NewFiles\Review.docx
Which is/are the subfolder(s)? Select any that apply.
Users
Karl
Review.docx
New Files
Review
Deleted files from the hard drive can be recovered from the Windows Recycle Bin.
True
False
File and folder compression can degrade computer performance.
True
False
The __________ and __________ file extensions are used with Windows executable files.
docx
com
exe
doc
Device drivers are specific for a particular Windows operating system version.
True
False
Existing restore points are deleted if Windows is reinstalled.
True
False
Microsoft requires Windows 7 activation within 10 days of installation.
True
False
Refer to the graphic. How many folders are on the flash drive?
1
5
6
None
Refer to the graphic. How many files are in the root directory of the flash drive?
1
5
6
None
What is the significance of the words OCT-18-2022 in the graphic shown? (Refer to the graphic.)
It is the latest date that any changes were made.
It is the name of a file.
It is the date a directory was created or updated.
It is the name of a folder.
Refer to the graphic. What can be said about the file called 9780135380192_lab01_cs.pdf?
It is a child folder.
It is contained in the root directory.
It is a file contained in a subdirectory.
It is the name of a directory.
Using good grammar and writing in a complete sentence, describe one way for a technician to stay current in the field of IT. Remember that grammar counts up to 50% of the question's value.
Match the file extension with the script language that can create a fill of that type.
Here are the programs:
Shell, PowerShell, Windows, JavaScript
Here are the extensions:
.js, .ps1, .sh, .bat
A technician is stumped. Everything he has tried has not changed the symptoms. What is one thing the student could do to change his perspective? Write your answer in a minimum of one complete sentence using grammar. Keep in mind that a maximum of 50% of the question's worth can be deducted for grammar.
Each scripting language has its own syntax and commands.
True
False
Using good grammar and at least one complete sentence, list one way to avoid burnout in an IT job. Note that grammar can count up to 50% of the question's value.
This question requires three (3) answers for full credit. List three steps to be taken before installing Windows.
The value of a variable is stored in the computer's memory as a specific_______.
ASCII code
Data Type
String
Interger
A student has opened a command prompt Windows window. The student wants to do work on the flash drive, which is assigned F:. What does the student type (be very specific) to get the prompt to show on the F: drive?
