[27.2] Five steps of the CDM

Step 1: Collect information

Step 2: Assess situation, threats, and risks

Step 3: Consider police powers and agency policy

Step 4: Identify options and determine best course of action

Step 5:______________________

[27.3] Benefits of the CDM

-Organize the decision-making process

-__________________________

-Assists officers in explaining their actions after the incident to provide a structured, rational explanation increasing credibility.

[27.4] Behaviors associated with a person experiencing behavioral crisis

-Individual not responding to verbal commands.

-______________

-Agitated

-Talking to themselves

-Poor hygiene 

[27.5] Effectively responding to a person in behavioral crisis

-________________________________________________

-Top priority is to verbally defuse and stabilize the situation.

-Try to get person to a state where they can function and better reason, where voluntary compliance can be achieved.

[27.6] Techniques for engaging and making a connection with a person in behavioral crisis

-Request backup and specialized help.

-Don’t rush the situation (unless immediate action is required).

-Focus on calming the situation and minimize the stress level.

-Continually assess and re-assess (Use the CDM model).

-________________________________

-Active listening

-Watch body language (theirs and yours).

-Always be respectful, never dismissive.

[27.7] Value of emotional-rational thinking scale

-____________________________________

-Lowering someone’s emotions can help them think more rationally and make better decisions.

-Won’t always be possible, but always worth a try.

[27.8] Concepts and importance of active listening

-Paying close attention to what others are saying as well as what they are communicating non-verbally, through gestures and body language.

-_________________________________________________

-In listening, your goal is to understand and gather information about what the person is thinking and feeling.

-Avoid distractions.

-Show the subject that you are listening carefully.

-Use silence to your advantage.

[27.9] Non-verbal communications affect interactions with others

- Project the right body language.

-Make eye contact and use open-handed gestures.

-____________________________

[27.1] Key principles of the critical decision making model (CDM)

-_________

-The values of the police agency

• -Proportanality

• -The sanctity of the human life

[27.10] Verbal communication skills critical to defusing tense situations:

-Use the team concept.

-____________

-Ask questions or make requests clearly, and one at a time.

-Ask open-ended questions, especially “what” and “how” questions.

-Encourage conversation, but do not dominate it.

-Provide options.

- Emotional contagion.

[27.12] Critical pre-response and response requirements for critical incidents:

-Recognize the nature of the incident and practice effective responses for the different types of incidents.

-Communicate well with the subject of the incident and with other officers and persons who are involved in the response.

-_____________

[27.2] Five steps of the CDM

Step 1: ____________

Step 2: Assess situation, threats, and risks

Step 3: Consider police powers and agency policy

Step 4: Identify options and determine best course of action

Step 5: Act, review, and re-assess

[27.15] Use of the critical decision model (CDM) in responding to and managing a critical incident:

-collect information

-_______________

-preparing yourself

[27.16] Key tactical expectations and roles when responding to a critical incident as a team:

-everyone should have a key role and should know what their role is

-only one officer should be communicating with the subject

-other roles as personnel arrives at the scene would be providing cover using _____________________

[27.16] Key tactical expectations and roles when responding to a critical incident as a team:

-everyone should have a key role and should know what their role is

-only one officer should be communicating with the subject

-other roles as personnel arrives at the scene would be providing cover using _____________________

[27.17] ____________ : Officers must be prepared to act as soon as they arrive on the scene. But if there is no immediate treat and have time to "slow the situation down" they should use that to their tactical advantage.

[27.17] ______________ : When officers are in close quarters with a potential threat and they feel pressed for time, options quickly dwindle. But when officers have distance, cover and time, their options multiply.

[27.17] ______________ : maintaining a position of advantage and safety zone

[27.18] The _________ (AAR) is designed to ...

-uncover and document strengths and weaknesses of the response to an incident

-part of a continuous learning and improvement process

-purpose-to improve future performance

-include the topic of implicit bias in your review of the incident

[27.19] The _____ which guides thinking during a critical incident, also serves as a tool for examining decision-making after the fact

[27.20] The after-action review (AAR) is designed to uncover and document strengths and weaknesses of the response to an incident, and it is part of a continuous learning and improvement process. True or False?

[27.22] Active listening is an important communication skill that involves paying close attention to what others are saying as well as their non-verbal cues. True or False?