WorksheetsSite Procedures PT1
Total questions: 10
Worksheet time: 5mins
What type of client is a private customer who hires a company to work in their home?
Contracting customer
Internal customer
Private customer
External customer
Who is considered an internal customer in a building project?
Co-worker
Distributor
Contractor
Landlord
Which standard defines a customer as an organization or person that receives a product?
ISO 9000
ISO 9001
ISO 9004
ISO 9002
What term best describes the general contractor who issues the contract to subcontractors?
Contracting customer
Internal customer
Private customer
External customer
What type of customer places an order and receives a product?
Contracting customer
Internal customer
Private customer
External customer
What type of client would an apprentice encounter when working on a newly purchased property?
Contracting customer
Internal customer
Private customer
External customer
Which of the following characteristics apply to an external customer?
Places an order for product or service
Has an interest in the performance of the organization
Receives product
Can reject nonconforming product
Which of the following characteristics apply to an internal customer?
Places an order for product or service
Has an interest in the performance of the organization
Receives product
Can reject nonconforming product
What could a Level 3 qualified plumber do to assure a client that their company can provide the required quality of service?
Highlight the company's image and reputation
Show references and photos of other work carried out
Explain their training and qualifications
All of the above
What type of customer is an employee or department that uses goods or services supplied by their own company as part of their job?
Contracting customer
Internal customer
Private customer
External customer
