Font size
WorksheetsPrinciples of Business Communication and Information
Total questions: 31
Worksheet time: 16mins
Which of these is a tool used to deliver a face-to-face presentation?
A scanner
A laser printer
A flip chart
A webcam
A manager negotiates a solution to a dispute between colleagues. Why is it important to do this?
To demonstrate responsiveness
To force an agreement
To resolve conflict
To prolong a discussion
Which of these is a component of negotiation?
Promoting hostility
Assertiveness
Reviewing
Creating barriers
A team leader wishes to give a motivational presentation to encourage their team to meet challenging targets. Which of these presentation types is most appropriate to use in this situation?
Informative
Inspirational
Persuasive
Decision making
Which of these is the most appropriate method to obtain feedback on a presentation?
Collecting comments during the presentation
Using prompt cards
Sending forms to delegates by post
Collecting surveys after the presentation
Which of these should be considered when creating a business' new brochure?
Financial details of competitors
Access to customer records
Password protection requirements
Organisational structure
At which stage in system development does the analysis of testing take place?
Feasibility
Maintenance
Deployment
Evaluation
An organisation is considering investing in a new electronic information system to store customer records. Which of these would be a limitation of implementing this type of system?
The location of staff in the office
Degradation of documents
The need for staff training
Reorganisation of the team
An organisation is using a disruptive approach to negotiations with other companies in the same market. (i) What is a feature of this type of negotiation?
Brinkmanship
Compromise
An organisation is using a disruptive approach to negotiations with other companies in the same market. (ii) How is this type of negotiation used?
To gain competitive advantage
To build trust
Which of these is a negotiation tactic?
Motivating team members
Swift evaluation
Conceding
Bargaining
An office manager has to present details of new visitor security arrangements to their team. Why would props be useful during this presentation?
To allow the demonstration of new procedures
To aid in audience participation
To avoid questions from the audience
To eliminate the use of cue cards
To use physical examples
Which of these is a characteristic of a bespoke document?
Ease of use
Always produced from a template
Confidentiality
Always produced as a laminate
The secretary of the local tennis club has produced documents for the forthcoming AGM. What needs to be considered when these documents are presented?
That the size of the venue is adequate
That they are accurate
The method of postage
That they are confidential
Which of these will be done before final approval of a bespoke business document?
Proofreading
Archiving
Password protection
General distribution
A business administrator has been asked to create a bespoke document. (i) Which of these techniques is important when drafting this?
Accurate data input
Planning research
A business administrator has been asked to create a bespoke document. (ii) Which of these would make it easy to retrieve this document?
File naming conventions
Creating multiple copies
An organisation is developing a new information system. At what stage must legal constraints be considered?
During analysis
During the feasibility study
During the design process
During deployment
Why is a public sector organisation legally required to ensure data kept is accurate?
In case of customer fraud
In case of a freedom of information request
For the purposes of future recruitment
For accessibility purposes
What is the most effective way for an organisation to monitor usage of an electronic information system?
Analyse times the system is in use
Analyse system downtime
Research the latest software versions
Verify the number of workstations in use
An office manager has chosen to use integrative negotiation with the administration team to increase efficiency. (i) What is a feature of this type of negotiation?
Information is concealed
Team interests are aligned
An office manager has chosen to use integrative negotiation with the administration team to increase efficiency. (ii) How will using this approach benefit the team?
It will encourage honesty
It will encourage manipulation
In which type of presentation is it appropriate to use storytelling?
A decision making presentation
A persuasive presentation
An instructional presentation
An informative presentation
A technology provider needs to disseminate new product information to staff who are located worldwide. Which of these is the most appropriate method to use?
A presentation via a videoconferencing system
A meeting at each office to show the presentation
A copy of the presentation emailed to each office
A hard copy of the presentation sent in the post
A team leader is writing bespoke publicity materials for distribution to customers. Which of these characteristics will the documents contain?
Limited customisation
Visual impact
Standard formats
Competitor details
A small cleaning business is preparing new contracts of employment for its staff. Which of these actions is required?
Research the legal requirements
Consult suppliers
Provide training
Check the document word count
An information system has been in use for three months. How will its effectiveness be measured at this point?
By reviewing implementation times
By setting performance objectives
Through evaluating user training
Through identification of faults
What is the first stage in the approval of a bespoke document?
Draft versions
Agreement of changes
Edited version
Proposal of ideas
An organisation is considering implementing a new document management system. What is the benefit of introducing an electronic system to do this?
It saves time when creating documents
It increases storage capacity
It increases the need for multiple users
It removes the need for archiving
A presentation is to be delivered in a training session. Why is it good practice to allow more time than is needed for presenting the slides?
To permit attendees to be late
To allow for the use of a storyboard
To anticipate questions
To edit the script
A number of temporary staff have recently left an organisation but may still have access to the corporate intranet. What security and confidentiality measures are required?
Restrict levels of access for visitors
Update security software on workstations
Conduct a full audit of users
Reset passwords for users
Restrict employee access to the internet
