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Records Management

Total questions: 18

Worksheet time: 19mins

Name
Class
Date
1.

The correct arrangement of names of individuals is:

a)

Surname, Middle name, Last name

b)

First name, Surname, Middle name

c)

Middle name, Surname, Last name

d)

Surname, First name, Middle name

2.

In which drawer should the file clerk place the records of Torian Simmonds Association?

a)

 A-F

b)

G-L

c)

M-S

d)

 T-Z

3.

What is filing?

a)

The sorting of documents according to rules

b)

The sorting of documents in cabinets for safe keeping

c)

The sorting of documents to facilitate easy retrieval

d)

The sorting of documents in file jackets

4.

Records management is the systematic control of records, from the creation or receipt of the record to its final disposition.

a)

True

b)

False

5.

Documents that have no value to the organization are still considered records and should be kept.

a)

True

b)

False

6.

A subject filing system is also called a direct filing system.

a)

True

b)

False

7.

Confidential information is data that should be kept private or secret from those who are not authorized to have access to this information.​

a)

True

b)

False

8.

For chronological filing, physical records are arranged by date order within a file folder.​

a)

True

b)

False

9.

In which of the following areas may records have value to a business?

a)

Legal

b)

Financial

c)

Historical

d)

All the above

10.

What is the second phase of the records life cycle?

a)

Creation or receipt of the record

b)

Distribution of the record to people who use the information

c)

Filing and retrieving the record

d)

Disposition of the record

11.

Which storage method uses the letters of the alphabet to determine the order in which a record is filed?

a)

Alphabetic storage method

b)

Numeric storage method

c)

Geographic storage method

d)

Subject storage method

12.

Records with historical value that are preserved permanently are called:

a)

active records

b)

working records

c)

archive records

d)

both a and b

13.

Documents that are filed in date order are stored:

a)

In subject order

b)

In numerical order

c)

In geographical order

d)

In chronological order

14.

Duties of a records management clerk include:

I. Monitoring borrowed files

II. Filing documents

III. Keeping the filing area tidy

IV. Retrieving documents

a)

I, II and III only

b)

I, II and IV only

c)

I, III and IV only

d)

all of the above

15.

You keep your customer records in alphabetical order by name. Documents about Professor John McKay should be filed under:

a)

P

b)

J

c)

M

d)

K

16.

Access is likely to be restricted to files that have information containing:

I. Future business plans

II. Customer names and addresses

III. Supplier invoices

IV. Staff salaries

a)

I and II only

b)

I and III only

c)

I and IV only

d)

II and III only

17.

Scanning and saving documents for access by computer is called:

a)

centralised filing

b)

electronic filing

c)

decentralised filing

d)

automated filing

18.

A customer, Krissa Ali, has written to inform the company that she is now married and that her new name is Krissa Mohammed. You must:

a)

set up a subject system

b)

send out a letter of congratulations

c)

cross-reference her names

d)

take no action