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WorksheetsEmpathy: DT module 2
Total questions: 10
Worksheet time: 3mins
1. People with higher EQ have:
a. More self-awareness
b. Ability to self-regulate
c. Better understanding of others
d. Better social skills
e. All of the above
2. The theory of diffusion of innovation proposes five adopter categories in a sequence:
a. Innovators, Early adopters, Late adopters, Late majority, Laggards
b. Innovators, Early adopters, Late adopters, Early majority, Laggards
c. Innovators, Early adopters, Early majority, Late majority, Laggards
d. Innovators, Early majority, Late majority, Late adopters, Laggards
3. Design thinking encourages exploration of the user’s context and problems without using empathy.
True
False
4. Empathy-driven exploration helps us understand user’s world better so we can define the problems as they see it.
True
False
5. There are three parts to empathy-driven exploration. They are:
a. User persona, Customer journey map, Empathy map
b. User persona, Stakeholder journey map, Empathy map
c. User persona, Customer journey map, Sympathy map
d. Buyer persona, Customer journey map, Empathy map
6. Innovators are the category who:
a. want to own something unique.
b. want to be first at discovering new things.
c. are very flexible on price and often pay a premium to try something new.
d. All of the above
7. A __________ is a description of a fictional person that represents one target customer segment that you are developing a product/service for.
a. Customer journey map
b. Empathy map
c. Persona
8. To create meaningful innovations, you need to know your ______ and care about their lives.
a. Sponsors
b. Stakeholders
c. Users
d. Vendors
9. When you feel what the other person is feeling and can mirror their expression, their opinion, and their hopes, it is:
a. Sympathy
b. Gratitude
c. Compassion
d. Empathy
10. To understand the experience, situation, and emotion of the user for whom you are designing, it is required for you to:
a. Observe, Engage, and Talk
b. Observe, build rapport and Immerse
c. Observe, Engage, and Immerse
d. Observe, Discuss, and Immerse
