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WorksheetsMGT 312 Exam 2 Study Guide
Total questions: 43
Worksheet time: 24mins
The psychological mechanisms that guide the direction, intensity, and persistence of one's behaviors or thoughts are known as:
activation
personality
behaviorism
motivation
Who formulated the theory that motivation is a function of five basic needs: physiological, safety, love, esteem, and self-actualization?
Frederick Herberg
Abraham Maslow
Douglas McGregor
David McClellan
The general categories of motivation theories include:
(only pick 2)
recognition theories
content theories
process theories
needs driven theories
Douglas McGregor outlined managers' pessimistic assumptions toward employees as _____.
Theory N
Theory X
Theory Z
Theory Y
According to McGregor, Theory X assumes that employees:
(only pick 3)
dislike work
can only be motivated with rewards and punishments
are creative and responsible
must be monitored frequently
Which of the following are included in Maslow's need hierarchy theory?
(select 2)
Esteem Needs
Hygiene Factors
Acquired Needs
Physiological Needs
The theory that proposes that job satisfaction comes from motivating factors and dissatisfaction from the absence or weak presence of hygiene factors is based on research done by:
Frederick Herzberg
Abraham Maslow
Deci and Ryan
David McClellan
Which of the following statements are consistent with Locke and Latham's findings about goal setting?
(select 3)
performance feedback is most effective with an easy to achieve goal
successful goal achievement reinforces employee satisfaction and leads to setting higher goals
goals that are specific and difficult lead to higher performance
people need the ability and resources to achieve the goal
Which process theory explains how people strive for fairness and justice in social exchanges or give-and-take relationships?
job design theory
equity theory
expectancy theory
goal setting theory
What are job design terms that individuals negotiate for themselves involving schedule flexibility, career development, or other adjustments?
job rotation
idiosyncratic deals
top-down approaches
job crafting
Job crafting is the:
scientific study of jobs to make them more productive
approach to job design in which individuals make physical and cognitive changes
scientific study of jobs to create an interdependent system
development of job that incorporate all of the job characteristics
Altering jobs to improve employee experience and productivity is called job
design.
TRUE
FALSE
Components of the performance management process include:
(select 3)
providing equal opportunities
defining expectations
overseeing performance
creating consequences
Which two of the following are aspects of a performance management process function?
limiting career advancement
explaining the reason to terminate employment
filing a wrongful dismissal lawsuit
locating a need for employee development
As part of the contingency approach to goal setting, what elements should fit the situation?
(Select 3)
the employee
the policy
the behavior
the practice
It is important to monitor progress toward goal achievement in order to:
match rewards to the achievements of the team
provide incentives such as bonuses
keep employees satisfied
identify problems while pursing a goal
The two functions of feedback are to:
evaluate
reduce communication about goals
motivate
instruct
What are results, behaviors, actions, and nonperformance factors examples of?
desired outcomes in organization
distribution criteria for rewards
feedback and coaching
extrinsic and intrinsic rewards
A customized process between two or more people with the intention of enhancing learning and motivating change is coaching.
TRUE
FALSE
Thorndike's observations that led to the law of effect were that behavior with ______ consequences tends to disappear.
positive
favorable
appreciated
unfavorable
Strengthening a behavior by offering a pleasing reward is:
positive reinforcement
extinction
punishnment
negative reinforcement
Information about performance given to those who can make the situation better is the definition of:
outputs
inputs
evaluation
feedback
Which of the following statements are true about effective PM?
employees benefit when feedback is delivered more frequently
coaching offers little value to employees
feedback should only be delivered annually
feedback is unnecessary for highly motivated employees
Employees have greater commitment, performance, satisfaction, and are retained more often when they:
believe that all pay and promotion decisions are based on seniority
don't have access to a company's salary structures
believe organizational practices support them
don't know what the organization's policies are
The extent to which you are physically, cognitively, and emotionally involved with an activity is:
emotional labor
positive emotion
engagement
meaningfulness
According to the definition of positive OB, what is its desired end result?
subduing uncertainty
better performance
focus on winning
self-absorption
In organizations typified by greed, selfishness, and a single-minded focus on winning, what is the ultimate measure of success?
compassion
wealth
loyalty
honesty
Positive emotions in a business setting can have a desirable impact on which of the following?
downsizing
performance
decision-making
The study and application of positively oriented human resource strengths and psychological capacities that can be effectively managed for performance improvement in today's workplace:
is positive organizational behavior
requires a great deal of conflict management
focuses on achieving profitability at all costs
uses wealth as the ultimate measure of success
The upward spiral of positivity means that:
your personal behaviors will lead to success for others
your positive behaviors, attitudes, and feelings continually reinforce your own and those of others
your positive behaviors impact your personal life but not the lives of others
your positive behaviors, attitudes, and feelings continually reinforce your own
Which of the following statements is true about emotions?
They are short-lived.
They are overwhelmingly positive.
They have a long shelf-life.
They are mostly negative.
Which of the following determines how likely you are to reap the benefits of positive emotions and positive OB?
the relative frequency of your positive to negative emotions
how often you cry and get angry
how often you get laugh and tell jokes
the amount of time it takes you to calm down
The concept that positive practices escalate positive outcomes because of their association with positive emotions and social capital is known as the:
buffering effect
positive effect
psychological effect
amplifying effect
The awareness that emerges through purposefully focusing your attention in order to fully experience an interaction is:
mindfulness
mindlessness
inattention
lack of focus
Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.
groups; followers
teams; organizations
teams; groups
groups; teams
A set of shared expected behaviors for members of a group as a whole is called a group
action.
norm.
role.
task.
A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is ______.
safety
security
emotional intelligence
trust
Which of the following is an example of a formal group?
game club
fraternity or sorority
hiring committee
book club
An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n
norm
role
maintenance role
task role
What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members?
a social loafing team
a work team
a project team
a punctuated team
The tendency for individual effort to decline as group size increases is known as
social loafing
task maintenance
role maintenance
teamwork
Which of the following describes a purpose of a formal work group?
building personal friendships.
discussing ways to improve product quality
sharing an interest in a specific television series
playing a sport together outside of the office
The extent to which team members are dependent on each other to accomplish their work is called
task commitment.
punctuated equilibrium.
task interdependence.
task cohesion.
