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WorksheetsG9 Summative LO 2. Assess own work and LO 3. Engage in quality I
Total questions: 35
Worksheet time: 2hrs 47mins
Why is self-assessment relevant in computer system servicing?
To impress clients
To ensure consistency
To skip documentation
To save time Answer
Which type of documentation provides step-by-step instructions for servicing specific computer components or systems?
Service manuals
Checklists
User manuals
Warranty cards
What is the primary purpose of documentation in computer system servicing?
To confuse technicians
To impress clients
To help track progress and identify areas for improvement
To save paper
What does a service manual in computer system servicing act as?
A roadmap
A service manual
A communication tool
A random list of tasks
What role does documentation play in communication in computer system servicing?
It confuses communication
It's irrelevant to communication
It ensures everyone is on the same page
It only benefits clients
What is the purpose of a service manual in computer system servicing?
To promote brand names
To provide detailed instructions for servicing specific computer components
To entertain technicians
To reduce quality
Which activity is designed to reinforce the understanding of documentation?
Group analysis of a sample service manual
A solo reading session
Movie time
Writing a poem
What do workplace standards refer to in computer system servicing?
The best place to eat lunch
A set of guidelines and expectations for quality and performance
Personal preferences of technicians
Random rules
Why is consistency important in computer system servicing?
It makes work unpredictable
It's not important
It ensures reliability
It's a waste of time
How do workplace standards relate to quality assurance?
They have no connection
They guarantee low quality
They act as a benchmark for quality
They make work slower
What is the primary purpose of workplace standards in terms of safety?
To increase risks
To prevent accidents and ensure well-being
To confuse technicians
To cause damage to equipment
What is the first step in checking completed work against workplace standards?
Visual inspection
Functional testing
Documentation review
Celebration
What does a visual inspection involve in computer system servicing?
Making the computer look pretty
Physically inspecting the system for visible issues
Checking emails
Documenting everything
What is the purpose of functional testing in computer system servicing?
To have fun
To confuse technicians
To test the system's functionality
To skip work
What is the final step in checking completed work against workplace standards?
Visual inspection
Documentation review
Recording and reporting
Functional testing
What do technicians do if they identify deviations from workplace standards?
Ignore them
Document the deviations and report them
Celebrate the deviations
Promote the deviations
Why is recording and reporting important in computer system servicing?
To create a good story
To confuse supervisors
To document results and deviations
To hide mistakes
What role does process improvement play in computer system servicing?
It's irrelevant
It helps improve the quality of work
It's just a waste of time
It increases costs
What is the first step in process improvement?
Implementation
Monitoring
Identifying the current process
Completing paperwork
Which of the following is a best practice in process improvement procedures?
Ignoring the process
Not documenting procedures
Regularly reviewing and updating procedures
Completing the process quickly
What is the first step in checking completed work against workplace standards?
Visual inspection
Functional testing
Documentation review
Celebration
What is the purpose of functional testing in computer system servicing?
To have fun
To confuse technicians
To test the system's functionality
To skip work
Why is recording and reporting important in computer system servicing?
To create a good story
To confuse supervisors
To document results and deviations
To hide mistakes
What role does process improvement play in computer system servicing?
It's irrelevant
It helps improve the quality of work
It's primarily focused on increasing costs
It only benefits management
What is the purpose of "Visual Inspection" when checking completed work against standards?
To verify compliance with regulatory standards
To physically examine the serviced system
To read through documentation
To check emails
How do you check if a system's functionality aligns with workplace standards?
Visual Inspection
Monitoring customer feedback
Completing a checklist
Functional testing
Which of the following is an example of hardware misconfiguration?
Software conflicts
Connectivity issues
Loose RAM module
Overheating
What is software conflicts in computer system servicing?
Incorrect or outdated device drivers
Problems with network or peripheral device connections
Infections by malicious software
Conflicts between different software applications
What might be the result of connectivity issues in computer system servicing?
Overheating
Data loss or deletion
Printer hardware failure
Wi-Fi dropping or malfunctioning USB ports
What is the potential outcome of operating system corruption in computer system servicing?
Improved performance
Faster boot times
Frequent system errors
Better connectivity
Which type of issue might lead to data loss or deletion in computer system servicing?
Hardware misconfiguration
Virus or malware infections
Overheating
Data fragmentation
What is the common result of overheating in computer systems?
Improved performance
Random system reboots
Faster boot times
Better connectivity
What is the importance of documenting deviations from quality standards?
To hide mistakes
To maintain the reliability of computer systems
To reduce documentation workload
To complicate communication
In the scenario of a virus outbreak, what is the deviation from quality standards?
Slow computer performance
Data fragmentation
Infections by malicious software
Lapse in antivirus updates
Fill the Service manual
Hardware repair
The computer now is running smoothly
Replaced faulty
hard drive
HARD DRIVE
September 30,2023
John Cena
ABC Corporation
SN123456
