WorksheetsEMET
Total questions: 10
Worksheet time: 7mins
Why e-mail communication is very important in our routines?
We rarely meet customer face to face
Nowadays e-mail communication has become very effective
I can reach out to a client very quickly
All the above
CC means
(a)
Pict out the correct ones (Multiple options)
Subject line should create interst
Subject line can be a paragraph
Subject line should be always bold
Subject line should be crisp and short with in the scope
You are writing a mail to a client called Dhanush. What will be the perfect way to address him?
Hi Dhan
Dear Dhanu
Dear Mr. Dhanush
Dear Dude
You are sending a mail to Mr. Bharath, with pdf attachment of a life insurance quote taken for him. What could be the appropriate name for the attached file?
Life Insurance Quote.pdf
Quotation.pdf
Quote_Bharath.pdf
document.pdf
Why e-mail etiquette is very important?
I am representing a company
I am responsible for my actions
Professionalism is required
All of the above
What is the advantage of following proper e-mail etiquette in my work?
It builds trust
Customer relationship
Both are right
It builds trust only
E-Mail is a reflection on : (Multiple answers)
Myself
My Company
My Client
My attitude
My qualification
What is the best way to start the e-mail, after addressing the client? (Multiple answers)
Greeting from Aionion
Wising you and your family <Festival name>
"Coming to the point"
None of the above
What is the best and appropriate word used to address a irate client? (Multiple Answers)
I am not responsible
Please call the other number
I regret
I apologize
