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Understanding Soft skill

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

What is SOFT skills

a)

Soft skills are traits that help employees interact with others

b)

Soft skills are usually obtained by formal education and training program

c)

Soft skills are skills that are soft

d)

Soft skills are are sets of abilities used to perform practical tasks

2.

Which one below is RELATED to soft skills

a)

Critical Hit

b)

Critical Condition

c)

Critical Strike

d)

Critical Thinking

3.

Which of these is NOT a soft skill?

a)

Problem Solving

b)

Flexibility

c)

Teamwork

d)

Degree/Certificate

4.

Being a SKILLED carpenter is a soft skill

a)

True

b)

False

c)

Depends on the wood

d)

Being a skilled carpenter is considered one of the soft skill due to the fact that it requires a hard amount of intense training indicating that it needs trial and error which shows that being a carpenter is actually in fact, a soft skill.

5.

Is it POSSIBLE to obtain more and soft skills overtime?

a)

No, because the skills are within ourselves to begin with

b)

Yes, but they are not worth the time and effort to invest into

c)

No, because every people have different skills in different timeline

d)

Yes, they are a smart thing to invest and improve upon actually

6.

Give an EXAMPLE of a real-life scenario where soft skills are important.

a)

Job interviews

b)

Playing video games

c)

Cooking

d)

Parenting

7.

Why soft skill is important?

a)

Soft skills are as important as technical skills

b)

Soft skills have a big impact

c)

It's easier to build a strong and rapport with customer

d)

All previous answer are correct

8.

Are soft skills is just as IMPORTANT as hard skills

a)

True

b)

False

9.

What role does empathy play in providing good customer service?

a)

It gives the customer someone to blame for the problem they are having

b)

It makes the customer more frustrated

c)

It shows that you understand how the customer feels

d)

It helps to lie to the customer to avoid a confrontation

10.

Once communication patterns are learned, they cannot be changed.

a)

True

b)

False

11.

Is TEAMWORK a soft skill

a)

True

b)

False

12.

What is the key trait of an EFFECTIVE leader?

a)

Micro-management

b)

Avoiding decision-making

c)

Provide guidance and direction

d)

Staying aloof from the team

13.

Which of the following is an example of effective teamwork?

a)

One team member dominating all discussions and decisions

b)

Withholding information from team members

c)

Open and honest communication among team members

d)

Focusing on individual achievement over team goals

14.

Unlike hard skills, it's DIFFICULT to point out a specific evidence that you possess a soft skill.

a)

True

b)

False

15.

When facing a problem what is the key step in the critical thinking process

a)

Jumping to a quick solution

b)

Prioritize tasks based on urgency and importance

c)

Avoiding any data or information

d)

Blaming others for the problem

16.

You're a team leader, one of the team members is STRUGGLING with a task. How do you approach and support them without demotivating ?

a)

Criticize the team member for their performance to improve their lack of skills

b)

Ignore the struggling team member and focus on the high performers to avoid wasting time

c)

Take over or control the task to ensure it's done correctly

d)

Provide constructive feedback, offer assistance, and set clear expectations

17.

You're assigned to lead a project that is using a NEW software tool. How do you acquire the necessary technical skills ?

a)

Request a different project that are based around your technical skills or capabilities

b)

Ask a colleague to do the technical work and then take them out for lunch as a way of saying thanks

c)

Attend training program or use online resources to quickly learn the new software

d)

Pretend to be busy or sick to avoid the project

18.

Two team members are in a heated disagreement, affecting team morale. How would you ADDRESS the conflict ?

a)

Let the team members work it out themselves surely they'll come to an agreement in the end

b)

Ignore the conflict and focus on your own work to avoid wasting any time given

c)

Address the conflict directly, listen to both sides, and make a resolution

d)

Take sides to quickly resolve the issue to make the team go to work as soon as possible

19.

How do you SUPPORT a visibly stressed team member?

a)

Ignore the colleague's stress and focus on your own work

b)

Offer support and encouragement, and suggest seeking professional help

c)

Share your own personal problems to make your colleague feel better

d)

Report the colleague to the HR for unprofessional behavior

20.

How do you NEGOTIATE with a client who has strong opposing views?

a)

Stick to your initial offer and refuse to compromise to avoid lost

b)

Find common ground and work towards a mutually benefit solution

c)

Give in to all of the client's demands to avoid any conflict later on

d)

Avoid negotiations altogether and accept the client's terms