WorksheetsUnderstanding Soft skill
Total questions: 20
Worksheet time: 10mins
What is SOFT skills
Soft skills are traits that help employees interact with others
Soft skills are usually obtained by formal education and training program
Soft skills are skills that are soft
Soft skills are are sets of abilities used to perform practical tasks
Which one below is RELATED to soft skills
Critical Hit
Critical Condition
Critical Strike
Critical Thinking
Which of these is NOT a soft skill?
Problem Solving
Flexibility
Teamwork
Degree/Certificate
Being a SKILLED carpenter is a soft skill
True
False
Depends on the wood
Being a skilled carpenter is considered one of the soft skill due to the fact that it requires a hard amount of intense training indicating that it needs trial and error which shows that being a carpenter is actually in fact, a soft skill.
Is it POSSIBLE to obtain more and soft skills overtime?
No, because the skills are within ourselves to begin with
Yes, but they are not worth the time and effort to invest into
No, because every people have different skills in different timeline
Yes, they are a smart thing to invest and improve upon actually
Give an EXAMPLE of a real-life scenario where soft skills are important.
Job interviews
Playing video games
Cooking
Parenting
Why soft skill is important?
Soft skills are as important as technical skills
Soft skills have a big impact
It's easier to build a strong and rapport with customer
All previous answer are correct
Are soft skills is just as IMPORTANT as hard skills
True
False
What role does empathy play in providing good customer service?
It gives the customer someone to blame for the problem they are having
It makes the customer more frustrated
It shows that you understand how the customer feels
It helps to lie to the customer to avoid a confrontation
Once communication patterns are learned, they cannot be changed.
True
False
Is TEAMWORK a soft skill
True
False
What is the key trait of an EFFECTIVE leader?
Micro-management
Avoiding decision-making
Provide guidance and direction
Staying aloof from the team
Which of the following is an example of effective teamwork?
One team member dominating all discussions and decisions
Withholding information from team members
Open and honest communication among team members
Focusing on individual achievement over team goals
Unlike hard skills, it's DIFFICULT to point out a specific evidence that you possess a soft skill.
True
False
When facing a problem what is the key step in the critical thinking process
Jumping to a quick solution
Prioritize tasks based on urgency and importance
Avoiding any data or information
Blaming others for the problem
You're a team leader, one of the team members is STRUGGLING with a task. How do you approach and support them without demotivating ?
Criticize the team member for their performance to improve their lack of skills
Ignore the struggling team member and focus on the high performers to avoid wasting time
Take over or control the task to ensure it's done correctly
Provide constructive feedback, offer assistance, and set clear expectations
You're assigned to lead a project that is using a NEW software tool. How do you acquire the necessary technical skills ?
Request a different project that are based around your technical skills or capabilities
Ask a colleague to do the technical work and then take them out for lunch as a way of saying thanks
Attend training program or use online resources to quickly learn the new software
Pretend to be busy or sick to avoid the project
Two team members are in a heated disagreement, affecting team morale. How would you ADDRESS the conflict ?
Let the team members work it out themselves surely they'll come to an agreement in the end
Ignore the conflict and focus on your own work to avoid wasting any time given
Address the conflict directly, listen to both sides, and make a resolution
Take sides to quickly resolve the issue to make the team go to work as soon as possible
How do you SUPPORT a visibly stressed team member?
Ignore the colleague's stress and focus on your own work
Offer support and encouragement, and suggest seeking professional help
Share your own personal problems to make your colleague feel better
Report the colleague to the HR for unprofessional behavior
How do you NEGOTIATE with a client who has strong opposing views?
Stick to your initial offer and refuse to compromise to avoid lost
Find common ground and work towards a mutually benefit solution
Give in to all of the client's demands to avoid any conflict later on
Avoid negotiations altogether and accept the client's terms
