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WorksheetsSalon Business Part 5
Total questions: 11
Worksheet time: 8mins
A term that refers to your staff or employees is:
minions
How you manage your employees is called:
human resources
demographics
quality control
All the methods used to attract and retain satisfied clients are called:
targeting
networking
marketing
A salon owner who helps and guides new employees on the job is known as:
Any activities that promote the salon favorably and are used to increase business are:
communication
advertising
What is the best form of advertising?
What should give an accurate reflection of what is taking place in a salon at any given time?
your receptionist's stress level
inventory records
Appointment book
record cards
Recommending and selling products for at home use is called:
ticket upgrading
upselling
hard selling
retailing
Recommending and selling additional services to clients is called:
retailing
ticket upgrading or upselling
When handling complaints over the phone, all of the following should be done EXCEPT:
assure the client that you are glad they brought it to your attention
ask how the salon can remedy the situation
make sure the client knows your feelings about the issue
apologize for what happened
In selling it is important to:
aggressively tell the client what they need
sell products that have been sitting on the shelves for a while
Focus solely on making a sale
build rapport and trust
