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WorksheetsCh. 10-14 Quiz
Total questions: 20
Worksheet time: 7mins
When must the full names be entered if the reservation is outside penalty? ___. Within Penalty? ___.
By Final Payment, Immediately with a 24hr grace
Sometime, Whenever
By Final Payment, Embarkation Day
When the guest wants, 24hrs
According to Carnival policy, which of these is an acceptable PIN for a booking?
1111
2345
5356
8765
TRUE OR FALSE:
Minors ages 13 to 17 can be located anywhere on the ship as long as a parent or guardian is traveling.
True
False
TRUE OR FALSE
When reactivating a booking, you must re-shop the sailing and book your guest at the prevailing rates.
True
False
If a guest wants to take a cruise to Hawaii with their infant.
How old must the infant be on the departure date in order to travel?
6
8
10
12
The portion of the cruise price for which travel advisors cannot claim commission.
CPA
Upgrade
NCF
Cruise Fees
Which example below demonstrates the CORRECT way to enter a guest's name on a booking?
Grace Jones Smith or Viola Wills
Harry Connick Jr. or Matthew D'Angelo
Penelope Guerra-Cruz or Courtney Garcia-Rio
TRUE OR FALSE:
Guests who require the regular use of a wheelchair, the service agent must contact Guest Access Services department to make the reservation.
True
False
TRUE OR FALSE:
The Travel Advisor's copy of the cabin confirmation can only be sent to the Travel Advisor profile email.
True
False
When an Occupancy Restriction is in place, I cannot:
Split Families into 2 different cabins
Spoil a berth
Book more than 2 guests into a stateroom, regardless of the cabin capacity
Request a crib for infants
"Any and all fees, charges, tolls, and taxes imposed on us by governmental & quasi governmental authorities, as well as third party fees and charges arising from a vessel's presence in a harbor or port."
This is the definition for what?
Government Taxes & Fees
Port Expenses
Extra charges
Fees
The Already Booked? function is used to:
Locate past cruise history
Manage existing bookings
Display a list of important information to advise the guest
Verify that a guest is not currently holding a reservation
Navigator uses the booking profile telephone number to:
Identify the guest
Establish the booking currency
All of the above
After performing a search using Find a Cruise, a list of cruises found will appear in Search Results. The rates shown in Search Results are for....?
Quoting purposes
Comparison purposes
Comparison & quoting purposes
Eddy and his wife are currently booked in a stateroom for 2 on the Carnival Glory. They want to add Danie's brother to the stateroom. Which service function would you select from the tool bar?
Multiple Cabin Edits
Cabin Change
Add Guest
Sailing Change
Eddy needs to cancel his booking within penalty, how can you view the total penalty amount?
Cancel Cabin
Rate Change
Cabin Report
Sailing Change
You want to tie the Montenegro booking with the Myers Family booking for dining purposes.
Which service function would you select?
Travel With
Add to List
Add Guest
Back-to-Back
FLY2FUN can be added to any cruise from __________ days to __________ days prior to the sail date.
365, 4
331, 2
331, 4
365, 2
TRUE OR FALSE:
Foreign Nationals must travel with a valid passport, valid multiple re-entry visa, and be advised to contact the consulates of the ports on the ship's itinerary for any additional documentation required.
True
False
Your guest wants to move from the Luminosa sailing 01/12/27 to the Splendor sailing 01/12/2027.
Which service function would you select?
Cabin change
Offer change
Category change
Sailing change
