WorksheetsFinal Test
Total questions: 16
Worksheet time: 8mins
What is one of the steps to resolving customer service complaints?
Listen to their problem
Empathize with their situation
Ask questions to gather more information
All of these
...............................communication includes tone of voice, body language, facial expression etc.
Verbal
Non-verbal
Letter
Notice
If a person has a slumped posture, what does it signify?
Willingness to listen
Energetic & Enthusiastic
He is in low spirits
He is open, honest and interested
EVERYONE met at the rooftop. Everyone is a
Noun
Pronoun
Adjective
Adverb
During an interview you should not
yawn
Fidget
Look bored
All of these
What is Teamwork?
The ability to do something without being asked
The ability to work with others to get the job done
The ability to get people to do what you want
The ability to clearly express yourself
Shaking hands firmly is a positive body language
True
False
Which of the following is NOT a role of a team leader?
Leads by setting good examples
Helps the team focus on the task
Discourages the team players
Maintain healthy group dynamics
Deben is poor ........................... honest.
but
because
though
when
BCC stands for Blind Carbon Copy:
True
False
Business dress is an example of -
Verbal communication
NON-Verbal communication
Which of the following is a barrier to Communication
language
Asking questions
Summarizing
feedback
She works among the poor. Among is _________
Noun
Pronoun
Preposition
Adjective
The child _________for two hours.
has been sleeping
had been sleeping
slept
is sleeping
He is the ________to the throne.
air
heir
She is _________European.
a
an
the
NOTA
