Worksheetsinterdepartmental Communication
Total questions: 15
Worksheet time: 8mins
Means action that show dissatisfaction through verbal or written directly to a product, service or idea that needs an immediate solution.
Compliment
Competent
Complaint
Confidence
Scenario: Customer complained because he felt that he had suffer a loss. Customer needs/expecting ?
RESPECT
COMPENSATION
What is the first step in handling guest complaints?
Determine the nature of the complaint
Listen attentively to the guest's complaint
Act on the complaint immediately
What should you do when determining the nature of the complaint?
Stay calm and argue with the guest
Blame others for the problem
Stay calm and do not argue with the guest
Why is it important to follow up with the guest?
To show that the problem is not important
To ensure that the problem was resolved satisfactorily
To avoid any further complaints
Cleanliness and sanitation are both important to the housekeeping department.
True
False
Mop, bucket, floor brush termasuk kedalam jenis…
Other supplies
Linen supplies
Cleaning material
Cleaning equipment
Refers to the upkeep and maintenance of cleanliness and orderliness in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or a hospital.
Front Office
Housekeeping
Font Office
Housekepping
RESPONSIBILITIES OF THE HOUSEKEEPING DEPARTMENT
Submiting Night Sales Report, Serving as a communications centers, and Recording of Registered Guests
Guestrooms Maintenance, Providing Linen/Laundry Service, and Maintanance of Public Areas
Providing Linen/Laundry Service, Guestrooms Maintenance, and Maintenance of Public Areas
Attending rooms for expected arrivals, Handling and Distributing room keys, and Receiving mails, parcels and messages.
Check electrical appliances and equipment before use.
TRUE
FALSE
to start having a relationship with, or communicating with another person, company, country, or organization
establish
estabish
astablish
astabish
What scientific attitude is being exhibited when one is open for criticisms and accepts the opinions of others, tries new things and considers new ideas?
critical-thinking
intellectual honesty
perseverance
open-mindedness
A scientist gives a truthful report of observations. He / She does not fabricate, trim, destroy, or misinterpret data. He / She also acknowledges the works of others.
Curiosity
Creativity
Objectivity
Honesty
Which skills are associated with efficient teamwork?
aggressive, competitive work
cooperation and respectful communicaiton
independent work, uncompromising
accusatory and disrespect
Why must employees be critical thinkers and problem solvers?
Situations will not always be the same, therefore thought will need to be used to find appropriate solutions.
All situations will be the same, therefore no thought is needed.
It is unnecessary because your manager will always solve problems for you.
Changes never occur and routines will never need to be altered.
