WorksheetsFO cashiering procedure
Total questions: 30
Worksheet time: 17mins
When the guest check in, Cashier FO must check:
All guest information and billing instructions are complete
Check for a full mailing address; it should include the name of street, house number, city/district code, if any, etc
Check the room rate for obvious mistake
The FO Cashier must also ensure that all complimentary and house use rooms are approved
All of above
The detail task to check guest information when the guest check in:
Check for a full mailing address; it should include the name of street, house number, city/district code, if any, etc
Check the room rate for obvious mistake
Check the method of payment
The detail task to check "billing instructions " when the guest check in:
Check for a full mailing address; it should include the name of street, house number, city/district code, if any, etc
Check the room rate for obvious mistake
The FO Cashier must also ensure that all complimentary and house use rooms are approved
Ensures that the method of payment is indicated by the guest
There is a walk-in guest who arrived with little or no luggage and they ask to hire 1 night, FO cashier should:
must be closely monitored their account
reminder & alert to all department “No Luggage”
Ask to collect 100% deposit of hotel accomodation & 300$ per day for incidental charge
Ask to collect 100% deposit of hotel accommodation & 300$ per day for incidental charge for walk-in - guest is:
TRUE
FALSE
If the guest wishes to pay by one of the credit cards accepted by the Hotel, the Front Office Cashier should complete the following steps
1. Check the credit card expire date
2. Compare the signature on the credit card to the signature on the Registration Card.
3. Return the credit card to the guest.
4. Credit card imprint and any other documentation at the relevant guest folio.
1. Compare the signature on the credit card to the signature on the Registration Card.
2. Return the credit card to the guest.
3. Check the credit card expire date
4. Credit card imprint and any other documentation at the relevant guest folio.
1. Credit card imprint and any other documentation at the relevant guest folio
2. Return the credit card to the guest.
3. Check the credit card expire date
4. Compare the signature on the credit card to the signature on the Registration Card.
A properly paid out procedure is
All Paid-Out vouchers must bear the appropriate approval signature indicating prior authorization of the payment in addition to The FO Cashier initials.
All Paid-Out vouchers don’t need to bear the appropriate approval signature, authorization of the payment, the guest’s signature and The FO Cashier initials.
All Paid-Out vouchers must bear the appropriate approval signature indicating prior authorization of the payment in addition to the guest’s signature and The FO Cashier initials.
All Paid-Out vouchers must bear the appropriate approval signature indicating prior authorization of the payment in addition to The FO Cashier initials.
The commission of paid out will be charged:
an extra 10 % of the paid-out amount
an extra 5 % of the paid-out amount
an extra 8 % of the paid-out amount
Guest want to borrow 1.000.000 by cash for taxi, how much will be charged to guest account
1.000.000 VND for total of paid out amount that is included 50.000 VND for 5% commission
950.000 VND for total of paid out amount & 50.000 VND for 5% commission
1.000.000 VND paid out amount & 50.000 VND for 5% commission
All paid-outs of this nature must receive prior authorization from the FOM
TRUE
FALSE
The paid-out voucher must be signed (not initialed) by the guest to acknowledge the transaction and charged to his/her account immediately.
TRUE
FALSE
The description of the reason for the paid-out don't need to note on the voucher
TRUE
FALSE
Petty cash will not exceed
$200
$100
$500
Miscellaneous charges are included service charge (transaction code 4502) that is
Bouquet Service, Breakage
Fast Track Service
Train/Bus/Flight ticket
Medial Service (PCR…)
Miscellaneous charges are excluded service charge (transaction code 4501) that is
Bouquet Service
Breakage
Train/Bus/Flight ticket
Medial Service (PCR…)
Miscellaneous Charge Vouchers are prepared by
Guest
Finance
FOM
FO Cashier
Miscellaneous Charge Vouchers should indicate
the date, the amount, an explanation for the charge
the date, the guest name and room number, the amount, an explanation for the charge
the date, the guest name and room number, an explanation for the charge
the date, the guest name and room number, the amount
Rebate & Discount Vouchers which contain
The FO Cashier’s initials; The authorized signatories
Date, room number, guest name; A short explanation of what is being rebated/corrected for which reason; A breakdown of amounts (base, tax, service charge)
FO Cashiers must obtain prior approval after allowing a guest any such adjustments and before posting them
TRUE
FALSE
All vouchers must have self-explanatory supports attached
TRUE
FALSE
Rebate Voucher must be used in strict numerical sequence and all alterations/amendments must be duly authorized.
TRUE
FALSE
All spoilt and cancelled Rebate Voucher (all copies don't need to forwarded to the Accounting)
TRUE
FALSE
Foreign currency can be cashed by registered guests of the hotel & outsite guest
TRUE
FALSE
The Hotel will only convert foreign currency into local currency (VND) and vice versa
TRUE
FALSE
If billing instructions from the group leader differ from those in the Convention Resume, a letter of authorization don't need to obtain from the group leader and need to be attached to the folio upon check-out.
TRUE
FALSE
Be sure to obtain the guest’s signature on the hotel’s copy of the folios when the guest check out
TRUE
FALSE
Choose the correct answer for settlement by credit card
The guest has signed the sale slip, his/her signature must be verified against the one on the credit card. This is not important
The guest don’t need to sign the sale slip, because this isnot important, as most losses will be collected later
The guest has signed the sale slip, his/her signature must be verified against the one on the credit card. This is very important, as most losses are due to fraud which was not detected when verifying signatures.
Choose the correct answer for late charge procedure
All efforts must be exhausted to collect any late charge over 25$. Or approved amount based on local law or custom late charge of less than 25$ can be written off.
Due to the nature of Aman’s guest, the GM will have the final decision whether to charge a guest or not.
Any late charge solution should be informed to Finance department.
End of shift, FO Cashier should
Handover cash float, handover the guest issues that happened in his/her shift, shut down computer and go home
Run the shift’s balance report, Close the bank on the computer and sign off, Count the personal cashier house float, report any over or shorts, sign the Bank Count Slip, and return bank to safety deposit box
Add all other charge vouchers and check-out folios by category, attach adding machine tapes to the respective batches, compare the totals to the computer print-outs and collate for Income Audit
If any account out of balance, the cashier should ‘sign on’ again and make the necessary corrections. All accounts must balance.
Who will initial all late charges before attaching them to the ‘late charge folio’?
The FO Cashier and FO Manager
Finance
Reservation
Sale
