WorksheetsUnit 4: Interoffice Communication Review
Total questions: 33
Worksheet time: 17mins
Name
Class
Date
1.
1. ___________ is the communication between staff members in the offices of a company or organization.
a)
Domestic Communication
b)
Interoffice Communication
c)
Designated Communication
d)
Direct Communication
2.
2. True or False: Interoffice Communication is also known as Internal Communication:
a)
True
b)
False
3.
3. Which of the following are the steps in assigning work? (Only 3 of the 4 are correct select all that apply.
a)
Identify key opportunities for delegation
b)
Establish a clear set of objectives for each task
c)
Construct a timeline
d)
Do not provide feedback to co-workers.
4.
4. If I am a manager and have work that I want to assign to someone else, what should I do?
a)
Delegate work
b)
Comprehend work
c)
Breakdown work
d)
Organize work
5.
5. It is always important to establish a ______ when working on an assignment or project with co-workers.
a)
Rule
b)
Regulation
c)
Objective
d)
None of the Above
6.
6. Why is it important to establish authority & respect in the work place?
a)
It shows that you are the boss
b)
Co-workers work harder for those whom they respect
c)
It gives you decision making power
d)
None of the Above
7.
7. ___________ means to gather further information to reinforce or evaluate a previous action.
a)
Back-up Check
b)
Insight Review
c)
Follow-up Check
d)
Data Review
8.
8. If you are going to react to a product or an employees performance, it is critical to provide ________ which can be used for a basis of Improvement.
a)
Help
b)
Feedback
c)
Advice
d)
Tips
9.
9. True or False: Constructive Criticism is only positive.
a)
True
b)
False
10.
10. If I want to create a general time frame / schedule for when several work tasks are to be completed, I need to create a ___________.
a)
Create a Website with Critical information for data usage
b)
Create a Messaging group for all employees to communicate about work tasks
c)
Create a Timeline
d)
Create a Template
11.
11. When leading and managing others, it is always crucial to make sure work is assigned to other employees to compliment their _______.
a)
Strengths
b)
Weaknesses
c)
Opportunities
d)
Threats
e)
All of the Above
12.
12. A __________is a positive response to either an invitation or a job offer; Its objective is to notify the reader that they have been accepted.
a)
Letter of Refusal
b)
Letter of Invitation
c)
Letter of Admittance
d)
Inquiry Letter
13.
13. If I am wanting to create a document that has been created many times before, I probably want to use a _______ in the process of creating my own.
a)
Carbon Copy
b)
Template
c)
Mirror Image Document
d)
Copies of other employees
14.
14. Conducting a presentation typically means that you are......
a)
In the process of communicating a topic to an audience.
b)
In the process of creating something
c)
In the process of determining marketing strategies
d)
None of the Above
15.
15. When presenting, you are trying to do which of the following to your audience? (Check all that apply)
a)
Inform
b)
Persuade
c)
Inspire
d)
Motivate
e)
Present a New Idea
16.
16. If I want to request a good or service from another business, then I need to author a _________.
a)
Business Request
b)
Business Exchange
c)
Business Inquiry
d)
Business Form
17.
17. A ______________ is a greeting used in a letter or other written or non-written communication.
a)
Opening
b)
Introduction
c)
Starting Point
d)
Salutation
e)
Signature
18.
18. Which document contains news concerning the activities of a business or an organization that is sent to its members, customers, employees.
a)
Company Web page
b)
Company-wide Memo
c)
Company Newsletter
d)
Company News channel
e)
Company-wide emails
19.
19. What is Lorem Ipsum?
a)
A type of Font
b)
A name for common noun usage in emails
c)
A name for a common type of formatting used in standard business documents
d)
A name for a common type of placeholder text
20.
20. ___________is an external advertisement of your open job position which is designed to attract candidates.
a)
Job Posting
b)
Job Commercial
c)
Career Fair
d)
None of the Above
21.
21. Which of the following are examples of topics that would be included in a company newsletter?
a)
The company history
b)
Job postings / Openings
c)
Product Descriptions
d)
All of the Above
22.
22. When seeking employment, it is crucial to navigate websites in search for _________.
a)
Business descriptions
b)
Job Postings
c)
Employee benefits
d)
None of the Above
23.
23. Which of the are parts of an effective Job posting? (Check all that apply)
a)
Inspirational Message
b)
Position Overview
c)
Responsibilities & Requirements
d)
Company Overview
e)
The rules that could get you fired as an employee
24.
24. __________ is a paper advertisement for wide distribution typically given out in a public place with significant foot traffic or placed in mailboxes announcing a recruitment drive of a particular company to fill specific positions.
a)
Job Posting
b)
Job Flyer
c)
Job Webpage
d)
Job Description
25.
25. True or False: It is always important to include a website link on a job flyer.
a)
True
b)
False
26.
26. True or False: An Image should be used on a Job flyer.
a)
True
b)
False
27.
27. What is an email?
a)
A message distributed by electronic means from one computer user to one or more recipients via a network.
b)
A message written and then distributed company wide via mailing
c)
A video recoding covering important company topics from a meeting
d)
None of the Above
28.
28. What is the text called that identifies what an email is about?
a)
The Introduction
b)
Material
c)
The Subject
d)
Text thread
29.
29. Content in an email should always be ______ & ______.
a)
Direct / Personal
b)
Direct / Specific
c)
Direct / Short
d)
Specific / Long
30.
30. The ________ contains the person's name, position, and contact information.
a)
Signature block
b)
Signature Text
c)
Signature Section
d)
none of the Above
31.
True or False: People typically do not use PowerPoints in presentations.
a)
True
b)
False
32.
In an office setting, what is the primary form of communication that businesses use?
a)
Text
b)
Phone
c)Email
d)
Presentations
33.
33. When you are scrolling through your email inbox, what is the text called that you see for each email?
a)
Body
b)
Subject
c)
Salutation
d)
Signature
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