Worksheets107 Basic Communication 6th ED
Total questions: 30
Worksheet time: 15mins
Good communications on a work site can contribute to a safer environment.
true
false
Two-way communication is strictly between two people.
true
false
Each of the following are examples of noise in communication
except__________
.
mumbling
being specific
disorganized message
using jargon
A self-assessment of your current speaking and listening skills is a useful first step in improving them.
true
false
An example of bad body language is ______.
smiling in agreement
looking at the soaker
nodding your head in agreement
staring at the floor
Which of the following is the most effective communication?
"Bob, bring me that manual over there."
"Karen, bring me the owner's manual for the Acme electric drill."
"Hey!!! I need that electric drill thing."
"Does anyone have an owner's manual for my drill?"
Ask others to contact you by way of a cell phone while you are ______.
in a meeting
on a break
working
driving
As long as the call is business-related, it is acceptable to talk on the phone in the presence of co-workers, supervisors, or customers.
true
false
When reading an unfamiliar book, scan the chapter titles to help organize your reading.
true
false
Which of the following is a good e-mail writing practice?
Forward junk e-mails you receive.
Rely on spell-check to pick up all errors.
Address the e-mail to the intended recipient.
Type in all capital letters.
All of the following are typically read on a construction work site by workers except _____.
local newspapers
signs
newsletters
permits
The rules that apply to writing paper documents do not apply to writing e-mails.
true
false
Good communication on the job site _____.
A.
affects safety, schedules, and budgets
takes too much time
will make you popular
will make you popular
Nonverbal communication is best for communicating _____.
feelings and attitudes
what a person desires
instructions for installing new equipment
complex ideas
Which of the following is an example of positive verbal communication on the job?
Giving and taking instructions.
Talking over or interrupting another person.
Tuning out when someone is speaking.
Ducking out of team discussions.
Which of the following are examples of positive nonverbal communication?
Sitting up straight, keeping a clean workspace, and looking at people who are talking to you.
Speaking with an even tone and looking away most of the time during a conversation.
Telling people all of the information they need in order to do a task properly and answering questions.
Keeping an expressionless face while looking into the eyes of the speaker the entire time.
Real listening is _____.
an art
unnecessary
tedious
an active process
A co-worker asks you to hand her a tool, but does not specify which tool she needs. The most appropriate response would be: _____.
"How am I supposed to figure out which tool you need?"
"Get it yourself"
"I am too busy; ask someone else."
"I'm sorry; which tool do you need?"
A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The clearest way to instruct the apprentice would be for the supervisor to say, _____.
"Insert that one plug into the pipe"
"Insert the plug into the end of the water supply line so I can do a pressure test"
"Put the plug in"
"Get the water supply line ready for the pressure test"
In the construction industry, a codebook provides _____.
the keypad entry codes for locked work areas
keys for understanding blueprint symbols
codes and standards, such as building codes or electrical codes
passwords for company web services, such as databases and training software
A reader who wants to find any mention of a certain topic in a book can look in the _____.
index
table of contents
glossary
appedixes
Which is a typical example of an item a construction worker might read for work on a regular basis?
roadmap
newspaper
summons
materials list
When you are looking for a specific installation procedure in a manual, the best way to find the information is to _____.
study the terms in the glossary
start reading the book from the beginning
identify the correct section and go straight there
skim the book and take notes on all important information
Which of the following is one disadvantage to using email versus paper-based delivery?
The spell checker is unreliable.
Emails are not as private as paper-based documents.
Emails cannot easily be replicated.
Email is an expensive way to communicate.
Many of the rules that apply to writing paper-based documents also apply to _____.
taking orders
writing emails
having a face-to-face conversation
leaving voice messages
Text messages are best used for _____.
long conversations since a record of what was said will be preserved
telling people how one feels
brief messages that should be viewed immediately
detailed or complex information
If you are in the middle of a task and you receive a personal phone call, _____.
hand the phone to a co-worker
continue working and do not answer
put the caller on hold until you complete the task
tell the caller you don't have time to talk
Which of the following is an example of negative nonverbal communication on the job?
Keeping eye contact during a conversation.
Slouching and avoiding eye contact.
Maintaining a clean workspace.
Using hand gestures to emphasize points.
When you are looking for a specific safety procedure in a manual, the best way to find the information is to _____.
Start reading the book from the beginning.
Skim the book and take notes on all important information.
Identify the correct section and go straight there.
Study the terms in the glossary.
Which of the following is the most effective communication?
"Hey, can you pass me that thing over there?"
"John, can you pass me the hammer?"
"Can someone pass me that?"
"I need that thing over there."
