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WorksheetsMatch Quizz
Total questions: 7
Worksheet time: 6mins
Name
Class
Date
1.
Speak with energy and proactive actions
a)
Deliver Positive Experience
b)
Empathy
c)
Personalization
2.
Providing a customized tailored experience is part of
a)
Empathy
b)
Personalization/Build Rapport
c)
Add Value
3.
Understanding your customer and working hard to fill their needs is part of showing
a)
Service Mindset
b)
Positive Experience
c)
Empathy
4.
Using authorized HP tools like Live Lens or Log Me In provide
a)
Empathy
b)
Add Value
c)
Effortless Experience
5.
Taking the end-to-end ownership of the customer´s´issue
a)
Add Value
b)
Service Mindset
c)
Positive Experience
6.
Explain to the customer additional functionality of their HP products
a)
Add Value
b)
Empathy
c)
Deliver Positive Experience
7.
Share a word that means a WOW interaction for you
2 lines
Reset
