WorksheetsOwner Seller KC mock 2
Total questions: 26
Worksheet time: 13mins
Name
Class
Date
1.
Choose correct Selling criteria of Owner Moneyback and Super Moneyback Plan
a)
"(1).Quoted Rent should be less than 12000.(2).Plan insights should not be red in colour."
b)
"(1).Quoted Rent should be from 7.5K to 12K,(2).No Outskirts/Restricted Area( Plan insights should be Green for the active property )"
c)
"(1).Quoted Rent should be As per the City Cap, (2).No Outskirts/Restricted Area( Plan insights should be Green for the active property )"
d)
None of the Above
2.
Choose correct Selling criteria of Seller Relax and Super Relax Plans
a)
"(1).Quoted Rent should be less than 12000., (2).Plan insights should not be red in colour."
b)
"(1)2.0 Cr in Blr,Che,Gur,Pune,Hyd and 5 Cr in Mum
c)
(2).Ask Mandatory Docs mentioned below, (3).No Outskirts/Restricted Area(Plan insights to be followed)"
d)
"(1)1.5 Cr in Blr,Che,Gur,Pune,Hyd and 4 Cr in Mum
3.
Can value added or homestore services be availed by unpaid customers directly from the website?
a)
Yes. But there is no discount.
b)
No, they have to take our subscription plans to avail the services.
4.
In Plan insights the colour for Owner's property shows green But FRM shows as NO. Can we give Owner Super Relax/Super Moneyback Plan? if customer says he needs an FRM
a)
Yes, we can.
b)
No, We can not. We need to convince cx for RM Plan
5.
Is the rental agreement free of cost in Owner Moneyback plan?
a)
Yes, since it's our premium plan.
b)
No discount in any of the value added services.
6.
In what scenarios will we Owner best effort plans?
a)
Property is in Green, Showing with area name and city name, Quoted rent is as per city cap, customer needs a Veg tenant
b)
Property is in Yellow, Only city name showing in plan insights, Multiple prop customer asking only for 1 plan, Quoted rent above city cap
7.
How many buyer contacts a seller will be able to get in the seller relax or money back plan?
a)
50
b)
25
c)
100
d)
Unlimited
8.
In what scenarios will we Seller best effort plans?
a)
Plan insights shows green, Quoted price as per city cap, Area name and City name showing, All documents available
b)
Plan insights shows yellow, Quoted price above city cap, Only city name showing, One of the Docs not available with Seller
9.
Per below points choose the right customer journey after paying for an Owner/Seller RM Plans
a)
RM will call the customer and onboard him. Customer’s number is replaced and RM will handle enquiries on customer’s property
b)
RM Will visit the customer place to show the property
c)
RM will call the tenants/buyers and schedule property visits
d)
RM will arrange for a Photshoot
e)
RM will follow up with tenants/buyers for closure
10.
Various payment options to pay through gateways for International customers?(Select more than one correct options)
a)
Indian Debit Card
b)
Mobikwik
c)
Indian Credit Card
d)
Freecharge
e)
NEFT from an Indian Bank
11.
If any customer says he is not able to take free contact details. What all could be the scenarios?
a)
If the customer is a BROKER.
b)
If the customer has taken our paid plans.
c)
If the customer's user state is DISGUISE
d)
If the Customer has expired the basic plan
e)
If the Customer has multiple accounts
12.
What details will you confirm from an Owner on call?
a)
Sq Ft, Preferred Tenants, Age of Building, Furnished status
b)
Property type, location,Rent, Deposit, Who will be available to show the property
c)
Water facility, Lift facility, Parking
d)
None of the above
13.
Should we check the number of interactions when calling any owner?
a)
No, there is no need.
b)
Yes, since it gives us the idea of how many unique views, contacts sent, How many OC, So we can pitch accordingly
c)
It's our choice if we want to do or not.
d)
All of the above
14.
Will the RM physically go to show the property in the Owner Relax or Money Back plan?
a)
Yes
b)
No
15.
What is the difference between owner relax and owner super relax?(Select more than one correct options)
a)
Price of the plan
b)
Phone Relationship Manager
c)
Refund conditions
d)
Digital Photoshoot
e)
Field Relationship Manager
16.
What all information any Owner/Seller Plan insights provide which is beneficial for the Sales team before calling any customer?(Select more than one correct options)
a)
Property in serviceable area or not and FRM Availability
b)
Quoted rent/Price, Property Type (BHK type)
c)
Email ID of the customer
d)
Tenant Name
17.
What are the details to confirm from Seller on call
a)
Quoted Price
b)
Sq FT
c)
Exact Age of Property
d)
Who will be available to show the property
e)
Documents available
18.
Select the name of the mandatory documents required to check before pitching any seller plans.
a)
Sale Deed
b)
Tax Paid Receipt
c)
Loan Statement(If Applicable)
d)
OC & CC
e)
Khata Certificate (Only in Bangalore)
19.
How will you check the RM name and email address when an Owner/Seller has taken any RM Plan?
a)
No, we can't
b)
User Dashboard > Name Section > Click on customer's name > Shows below customer's name on CRM
c)
User Dashboard > Email and Phone Section > Click on messages report
d)
All of the above are correct
20.
What will happen when a OOC tenant/Buyer clicks on get owner contact when the Owner/Seller's property is in Free Listing?
a)
Tenant will be taken to Payment page for subscription, Owner/Seller will not receive the Tenant/Buyer's contact
b)
RM Will know the interaction and will contact tenant/buyer
21.
Steps to be followed after making call to customer
a)
Rejected the lead and change the substate
b)
Dispose the call on RTC, Change sub state and Set Follow up
c)
Keep the lead in open state
d)
None of the above
22.
What happens when we click on the payment link for any customer on the dashboard and click on submit after selecting the appropriate filter?
a)
Customer will get a call from our side.
b)
Customer will call back
c)
Customer will receive an email and SMS with the payment link and the plans details in it.
d)
None of the above
23.
What are the common mistakes an execute can make after disposing an incoming/outbound call?
a)
Rejecting the lead
b)
Not changing the substate and setting the follow up
c)
Not changing the state
d)
Not checking the user insights
24.
After searching the fresh open leads, If you see a lead is in open state but someone has already called that customer, Can you?
a)
Call that customer
b)
Pass on the lead to the particular agent
c)
Lead the lead in open
d)
Reject the lead
25.
What will you do if you have 6 followups at 4PM?
a)
All 6 follow ups need to be rescheduled at the timeframe of 10 mins prior or after 2 PM
b)
All 6 follow ups need to be rescheduled at the timeframe of 10 mins prior or after 4 PM
c)
It is Ok to set multiple follow ups at same time. So no action to be taken
d)
None of the above
26.
What are the substates available after you select the state as Inprogress?
a)
Broker, Not verified, Disguise
b)
Rm1Nc1, Rm1Nc2, RM1Interested, High Priority Follow Up, Call Back
c)
Not interested, NC3, Broker, High priority follow up
d)
None of the above
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