A mobile device user is having problems launching apps and texting. The user touches an app to launch it, but the app icon next to the desired app launches instead. When the user types a text message, every word in the message is misspelled.

What is the most likely cause for this behavior?

A user is troubleshooting a mobile device app that is displaying errors and has contacted the app manufacturer’s technical support team for assistance. The support technician needs specific information from the device about how the app is responding and what is happening to cause the errors.

How can the technician retrieve the requested information from the user’s device?

A coworker asks your opinion about how to minimize ActiveX attacks while she browses the Internet using Internet Explorer. The coworker recalls there is a setting in the Internet Options dialog box to prompt the user before downloading ActiveX controls, but can’t remember which tab to use.

Which of the following tabs will you suggest to the coworker?

The users in the sales department need a central location on the network to share data files. All the client computers in the organization are running Windows 10 and have network and Internet connectivity. The file server that hosts the network drive for the sales department is running Windows Server 2016.

Which of the following is the first step in implementing this data share?

A technician is configuring the Windows computers on a network to print to a printer that is directly connected to the network via UTP cable.

What term best describes this method of printer connectivity?

Your organization recently deployed a Windows domain controller with Active Directory. All the domain OU users need to run the same script file each time they sign in to Windows.

How can the settings be configured with the least effort by the admin?

A technician wants to limit access to a group of folders and is using Group Policy to prevent the users in the sales department from accessing folders assigned to the accounting department. The technician is having difficulty achieving acceptable results.

Which of the following is the most likely reason the technician is having difficulties?

A Windows user called the help desk to request that her local user account password be reset on her computer. The help desk technician connected to the computer using RDC and reset the password using the Network Places Wizard. After the password was reset, the user lost access to all the data files on the local HDD.

Which of the following describes the most likely reason for the lost data files?

You need to secure your Windows 7 computer in a way that prevents access to the entire HDD even if the drive is moved to another system.

Which solution will you implement?

Which of the following is a hardware component used to hold the BitLocker encryption key and ensures encrypted data is not accessed in the event a hard drive is lost or stolen?

Several computers in your organization are being used from within the building after hours when the company is closed. Your manager has asked you to configure the computers to limit access to business hours.

Which of the following steps can be taken to limit access to the computers?

You recently created several new user accounts in the Sales OU and configured them with the appropriate group membership, logon scripts, and printer access. Except for one new sales employee, all employees are actively using the account. The remaining employee will be using the account within the next two weeks.

What is best practice for the remaining unused account?

Which of the following security policies can be implemented to prevent removable media from automatically launching potentially harmful programs?

A technician, who was signed in to a Windows 10 computer as local administrator, accessed the Local Security Policy console and changed the Lock Screen timeout from 10 minutes to 60 minutes. After the technician completed the change, the user signed in to AD and discovered that the setting had reverted to 10 minutes.

What can the technician do to keep the setting from reverting from 60 minutes to 10 minutes?

While performing disk and file maintenance on the company file server, you determine a user in the accounting department has been accidentally saving documents to all shared folders on the file server. The user’s computer was recently passed to her from another user in the company, and according to company policy, the user should have access only to the accounting share.

Which of the following best describes this situation?

You are having difficulty changing permissions for a folder on an NTFS volume that was created by another user.

How can you best solve this issue without losing data in the folder?

An administrator is assigning Windows user accounts to user groups based on the user’s role and notices the built-in Power Users group.

What is the purpose of the Power Users group in Windows 7 and later?

A Windows 10 user is copying a file from the C:\data folder to the E:\data folder. The C: drive is formatted with NTFS, and the D: drive is formatted with FAT32.

What happens to the permissions of the file on the D:\ drive when copied?

A Windows 10 Home user is attempting to encrypt the contents of a folder on a volume formatted with NTFS. The user contacted you to ask why the option to encrypt the folder is disabled.

What is the most likely reason the encryption option is disabled?

Your computer has a single HDD formatted with NTFS with the following data folders:

C:\Documents

C:\Pictures

You create a new child folder under the C:\Documents folder.

What term describes the permissions the new folder automatically attains from the C:\Documents folder?

Which of the following best meets the requirements of a strong password?

You have received several trouble tickets from the employees in the warehouse for the stand-alone computers used to control various shipping machines because the computers are not booting when powered. Each time a technician resolves the booting issue the boot order is changed in the firmware. Each computer is required to have the USB ports disabled in the firmware to keep employees from connecting rogue devices.

Which of the following steps should be taken to eliminate these trouble tickets?

Which of the following security settings can best help minimize brute force attacks on local user account passwords?

You have been tasked with training end users in security best practices and have observed a trend among users in which many are writing down their passwords.

Which of the following procedures can be implemented to provide enough security to protect resources while minimizing the need for users to write down their passwords?

Which of the following user accounts are created automatically and disabled by default when Windows is installed? (Select TWO.)

A company asked you help mitigate the brute force attacks carried out against its users’ Windows account passwords. You successfully removed the malware responsible for the attacks and need to better secure the passwords assigned to the user accounts without limiting the system’s usability.

Which of the following should be included in securing the user accounts? (Select THREE.)

Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO.

What type of installation will you recommend for Zach?

Windows 10 Professional will not boot on Jackson’s computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load.

Which file in the boot process is responsible for loading the graphical user interface and starting the client/server runtime subsystem?

Sara installed Windows 10 for the first time on her computer. During the installation process, she noticed that a new system partition called ESP partition was created. Sara cannot access this new partition to see what it contains.

What can you tell Sara about the ESP partition?

Henry wants to create a bootable flash drive with Windows 10. He wants to use it on multiple computers to troubleshoot Windows 10 startup issues.

What tool can Henry use to create a bootable flash drive in Windows 10?

James’s computer is not booting properly. The computer begins to boot and then just stops and restarts. After the third restart, the computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead the computer asks you to choose an option from the Startup Settings screen. James has followed the Troubleshoot screen to the Startup Settings screen and clicked Restart.

What setting in the Startup Settings screen will enable James to see which driver might be failing and causing his computer not to boot?

Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times.

What tool should you use first to help repair your computer?

Eric is working on a computer that has a device driver error. Eric can find the name of the device driver however the actual device is not available. Unfortunately, Eric does not have access to the Internet.

Where can Eric go to look up the device driver’s filename to determine what device uses the device driver?

What is responsible for getting a system up and going and finding an OS to load?

Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?

What command can be used to totally wipe a hard drive clean, including the partitioning system?

The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence?

What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows 7 startup process?

What command can be used to check for file system errors?

If you suspect corrupted system files are causing issues, what command can be run to verify and restore the corrupted files?

What command can be used to repair a dual boot system?

Registry files, if deleted, can be restored from those saved in what folder?

What command can be used to scan for Windows installations not stored in the BCD?

Why does a normal hard boot take longer than a normal soft boot?

As Windows 10 is loading, assuming it is enabled, what will happen when F8 is pressed?

What Windows process is responsible for authenticating users?

What command can be issued within Windows RE to enable networking?

Use this option to see what did and did not load during the boot process.

This tool moves system boot logs from the failing computer to another computer for evaluation.

This option allows you to launch programs to help solve Windows issues without third-party drivers and software loaded.

Use this option when the video settings don’t allow you to see the screen well enough to fix a defective setting.

Allows Windows to load without the graphical interface.

What error messages are likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager? (Choose all that apply.)

What are some of the responsibilities of the kernel during the startup process? (Choose all that apply.)

Spencer would like to purchase a wearable device that allows him to make phone calls and send text messages.

Which type of wearable device should Spencer purchase?

What smartphone feature allows a user to turn her phone to change from portrait view to landscape view when she is watching a video?

John just bought a used iPad from a friend who had lost the charging cable. John notices that the cable is like the charging cable for his Android smartphone, though it is not quite the same.

What type of cable will John need to purchase to replace the iPad’s charger cable?

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers.

What will help Derek improve the sound coming from his smartphone’s speakers while he is at the campsite?

Dennis is driving a car with his family onboard. His children are sitting on the backseat. They have a tablet and want to watch a video on the Internet.

What can Dennis do that will allow the children to watch a video on the Internet while in the car?

Benjamin recently issued new mobile phones to the marketing team at his company. Each phone can transmit encrypted information for payments made at a retail checkout counter. The technology also allows the marketing team to share data quickly.

What technology is set up on the marketing team’s phones?

Tracy is in a meeting with an important client and wants to know how she can keep her smartphone from interrupting the meeting. She does not want to receive notifications, emails, text messages, or phone calls, but would like to leave her phone on so that she can take notes on the phone.

What setting can Tracy use on her phone to make sure she is not interrupted during the meeting?

Angela recently purchased a new Android smartphone. While purchasing the phone, Angela was told that she would need to set up a new email account for the phone.

Which commercial email provider should Angela use for her new Android phone?

James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files.

How can James select what to synchronize from his phone to Google storage?

Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account.

Which smart speaker would you recommend?

Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station.

What type of device should the company purchase?

Jerry recently purchased a new iPad. He needs guidance on setting it up and wants to find documentation to help with the setup.

Where can Jerry find detailed steps on how to connect to a network, configure email, update the OS, sync, and back up settings and data, as well as what to do when things go wrong with his iPad or an iPhone?

Jordan likes to use his smartphone in his car. He uses it as a navigation device and connects it via Bluetooth to listen to music. He has purchased accessories that allow him to see his smartphone while he is driving. On a very cold day, and after driving for several minutes, Jordan receives a warning from his smartphone that it is overheating and needs to shut down. When he touches his smartphone, it is hot.

What might cause Jordan’s smartphone to overheat?

Jennifer has an iPod that she has not used for six months. She wants to move the music and pictures from the iPod to her new iPhone. She tries to access the iPod using her four-digit code, but the passcode does not work. She tries to use two other codes, but neither work. Obviously, Jennifer does not remember the passcode.

What solution does Apple provide that will help Jennifer recover the passcode for her iOS device?

A mobile device user has entered her user ID and password to access an online account. The user immediately receives a text message with a unique PIN that must be entered before she is granted access to the account.

Which of the following describes the security method being used?

A smartphone user entered an incorrect passcode on his phone several times in a row, which locked the device.

Which of the following steps should the user take first?

You want a method of authentication for company-owned mobile devices in which users are required to use two-step authentication.

Which of the following will best assist you in meeting this requirement?

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device.

Which of the following is the first step a technician should take in resolving this issue?

A mobile device you are troubleshooting is experiencing a sharp decrease in performance after an hour of operation. The user powers the device off each evening, and when it is powered on, performance returns to normal. After an hour of operation, performance degrades.

Which of the following is the best action to take to resolve this issue?

You are preparing to give a presentation at a client’s location using your mobile device and a large screen TV. You have successfully connected to the company’s guest Wi-Fi network, and you tap the screen mirroring option on your device but cannot locate an available TV, monitor, or projector. The previous presenter finished her presentation a few minutes earlier and had no issues using the TV.

Which of the following is the most likely reason for this behavior?

The back cover of a mobile device is warmer than usual, and the battery seems to lose its charge much quicker than normal. The user has scanned for malware, closed unused apps, and decreased the brightness level of the screen, but the symptoms persist.

Which of the following is the most likely cause for this behavior?

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks.

Which of the following steps should the user take next to resolve this issue?

A user is asking her smartphone to recommend a restaurant, but the app cannot seem to find where the user is located. The device’s cellular service is active and functioning.

What is the first thing the user should check?

A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls.

Which of the following is the most likely reason for the dropped calls?

Your mobile device has gone over its subscribed data limit the past two months. During this time, you have noticed that the device runs hotter than normal and data speeds seem slower than usual.

Which of the following should you consider as a cause for these issues?

A user called the help desk to report that her mobile device has apps on it that she does not remember installing. Several times throughout the day, she receives alerts in the notification bar from apps she does not recognize asking for permission to download and upload data.

Which of the following is the most likely cause for this behavior?

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

Your mobile device is displaying messages informing you that your device is infected with malware. The instructions tell you to install another app to properly remove the malware.

What should you do?

Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility.

What kind of device would you recommend for this type of 3D tour?

Randy is concerned about his company’s data security on the Internet. Because cellular signals are not encrypted, he is concerned that the new smartphones given to the sales department will allow a breach. Randy has decided the company needs a more secure way to allow the sales department to connect to the company network over the Internet.

What should Randy deploy to allow the sales department to connect to the company network securely over a cellular data signal?

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet.

What service should Sally use to save her pictures and files seamlessly on the Internet?

Jerry is in the process of setting up a Bluetooth device. He has enabled Bluetooth, paired the device, and located the correct device.

What is the next step in the Bluetooth connection process?

Sam cannot figure out why he can’t get sound from his tablet’s internal speakers and calls you asking for advice. You ask him to check to see if anything is stuck in the aux port. Sam assures you nothing is in the aux port. He also checks to make sure the sound is not muted.

What might prevent Sam from getting sound from his tablet?

Mark has been asked to set up several smartphones to connect to his company’s email server. The company wants Mark to set them up so they can be synchronized between multiple email clients on multiple devices.

What protocol should Mark use to set up the company smartphones?

John has subscribed to a cloud-based service to synchronize data between his smartphone, tablet, and PC. Before allowing the data to be synchronized, this service uses a process in which the cloud service and the client on the smartphone will verify the security of all devices’ security certificates.

What type of security does the cloud-base service employ?

Your company has asked you to do research how it can provide smartphones to its employees. The company wants to give employees access to OneDrive in order to synchronize data.

What type of synchronization will you recommend to the company?

Sara wants to set up her lights to turn on when she arrives home. She has heard that she might be able to do this using IoT.

What should Sara be concerned about when setting up her IoT lights?

Dillion’s company has decided it wants to find a way to do a better job of tracking clothing inventories. Dillon has been asked to research ways to use the wireless network and IoT devices to help when tracking the clothing inventories.

What should Dylan recommend to his company to help track the inventories?

Which of the following operating systems can be modified and the source code redistributed?

A customer has several mobile device users who have a habit of misplacing their devices during the workday.

Which of the following security methods will most benefit these users?

A user is complaining that her mobile device is too dim to read when in a dimly lit room.

Which of the following actions should you take first?

You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device was functioning properly with the headset until a recent corporate-wide OS update. No other mobile devices in the organization are exhibiting this issue with Bluetooth headsets.

Which of the following is the first step you will take to resolve this issue?

The touch screen on a mobile device is not responding to input.

Which of the following is the best step to take to resolve this issue?

A mobile device user has tried to install a new app numerous times without success. She has closed all unused apps, disabled live wallpapers, and restarted the device in an attempt to get the app to install.

Which of the following steps should the user take next?

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

Your mobile device appears to be contacting a remote server to upload your personal data.

Which of the following should be performed first to protect your personal data?

Several of the contacts in your mobile device are responding to test messages that you sent them. However, you don’t remember sending any of the messages.

Which of the following is the reason for this behavior?

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset.

Which of the following actions should the technician take before starting the reset process?

Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC.

What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

Jackson is setting up an IoT thermostat in his home. He has set up the IoT controller on his phone to control the device.

What else does Jackson need in order for the thermostat to be considered an IoT?

Frank is traveling for work and has discovered that he forgot an important file. The good news is the file is in cloud storage. Unfortunately, Frank’s laptop cannot connect to the airport’s Wi-Fi.

How can Frank download this important file? (Select all that apply.)

Which of the following symptoms can be attributed to malware infection on a mobile device? (Select TWO.)

A mobile device user is having problems keeping malware off his device. The user is continuously removing offending apps and regularly running a check for OS updates. After a short period of relief, the malware continues to be a problem.

Which of the following are the best actions for the user to take? (Select TWO.)