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HUMAN PERFORMANCE REVIEWER (AMT LICENSE)

Total questions: 74

Worksheet time: 37mins

Name
Class
Date
1.

Failure to recognize all the consequences of an action or lack of foresight is?

a)

Lack of knowledge

b)

Lack of awareness

c)

Lack or resources

2.

Emotional factors, such as death or illness in the family, business worries, poor interpersonal relationships with family, co-workers, supervisors and financial worries.

a)

Fatigue

b)

Stress

c)

Distraction

3.

It is the study of factors such as size, strength, reach, and other dimensions that can be qualified to match the human as a machine.

a)

Anthropometry

b)

Seismology

c)

Dentistry

4.

Lack of experience or training for the task at hand.

a)

Lack of teamwork

b)

Lack of assertiveness

c)

Lack of knowledge

5.

What is fear of enclosed spaces?

a)

Symposia

b)

Claustrophobia

c)

Acrophobia

6.

Protecting worker health, comfort and well-being also results in improved task performance and a reduction in errors and accidents.

a)

Both

b)

False

c)

True

7.

What is a compulsive feeling of fear of particular things?

a)

Symposia

b)

Phobia

c)

Claustrophobia

8.

Human factors is best applied

a)

Early and often

b)

As a retrofit

c)

Just in time

9.

In system design and development, Human factors is:

a)

Essential

b)

Unimportant

c)

Nice to have

10.

It is the sum of all individual responsibilities.

a)

Group responsibility

b)

Individual responsibility

c)

Cooperative responsibility

11.

When we think of aviation safety in a contemporary way, human error is?

a)

The intervention point

b)

The starting point

c)

The ending point

12.

Accidents and engineering faults are?

a)

Insignificant and increasing

b)

Insignificant and decreasing

c)

Significant and increasing

13.

Informal work practices or unwritten rules that are acceptable to the group

a)

Lack of communication

b)

Norms

c)

Complacency

14.

It is an important element of human factors. It is a complicated process that takes our Brain to be at attention, and reaching a decision.

a)

Situation awareness

b)

Norms

c)

Noise

15.

What happened to contribute towards the incident in 1995 where a Boeing 737 lost oil pressure and had to divert?

a)

The HP rotor drive covers of both engines had not been refitted after a borescope inspection.

b)

Both warning indications were faulty, due to crossed connections.

c)

The borescope inspection had been inadequate.

16.

It is an unintentional wandering or deviation from accuracy?

a)

Unintentional error

b)

Intentional error

c)

Common Sense error

17.

A team differs from a group because a team is?

a)

Is strongly dependent.

b)

Individually and collectively accountable.

c)

Have a larger number of people.

18.

Prof James Reason explains that errors by aircraft mechanics fall into one of three categories. These categories are:

a)

Failure, fatigue and distractions

b)

Technique, fatigue and distractions

c)

Slips, mistakes and violations

19.

Performing a task that is not authorized.

a)

Commission

b)

Omission

c)

Extraneous

20.

It includes the study and application of psychology for the purpose of understanding.

a)

Organizational psychology

b)

Clinical psychology

c)

Experimental psychology

21.

Interdisciplinary scientific study of minds as information processors.

a)

Cognitive science

b)

Computer science

c)

Medical science

22.

Key human factor that can result in suboptimal, incorrect, or faulty maintenance.

a)

Lack of assertiveness

b)

Lack of teamwork

c)

Lack of communication

23.

Creating a sense of urgency or haste.

a)

Norm

b)

Pressure

c)

Complacency

24.

Study that is concerned with relations between people and work.

a)

Organizational Psychology

b)

Experimental Psychology

c)

Clinical Psychology

25.

Involves everyone understanding and agreeing on actions to be taken.

a)

Lack of knowledge

b)

Lack of teamwork

c)

Lack of assertiveness

26.

It is a mental, emotional, or physical tension, strain, or distress.

a)

Stress

b)

Fatigue

c)

Norm

27.

Since we are all human, anyone can perform/commit human factors.

a)

False

b)

True

c)

Both

28.

According to James Reason, there are two types of human failures that can occur. They are:

a)

Proper and Improper

b)

Active and latent

c)

Mental and Physical

29.

The incident where a 737 lost oil from both engines is a direct result of?

a)

Poor design

b)

Human error

c)

Engine vibration

30.

All the following are consequences of Human error, except?

a)

Mental stress

b)

Personal injury

c)

Catastrophe

31.

The positive aspects of human issues are referred to as?

a)

Dirty dozen

b)

Magnificent seven

c)

MEDA

32.

What is called an assembly of information in such a manner that the environment becomes recognizable?

a)

Attention

b)

Listening

c)

Awareness

33.

The specific individual activity that is obvious event.

a)

Active error

b)

Latent error

c)

Common sense error

34.

Accomplishing a task incorrectly

a)

Commission

b)

Extraneous

c)

Omission

35.

Trying to do things better and faster without making any mistakes and letting things fall though the cracks.

a)

Fatigue

b)

Pressure

c)

Distraction

36.

Lack of clear direct statement and good active listening skills.

a)

Lack of assertiveness

b)

Lack of communication

c)

Lack of knowledge

37.

It applies to sense such as vision, hearing, balance and overall health issues.

a)

Biological Science

b)

Physical Science

c)

Medical Science

38.

Lack of working together to achieve a common goal.

a)

Lack of teamwork

b)

Lack of awareness

c)

Lack of assertiveness

39.

The primary cause of accidents.

a)

Human factors

b)

Machine factors

c)

Climate factors

40.

It's the lack of ability to express your feelings, opinions, beliefs, and needs in a positive, productive manner.

a)

Lack of Assertiveness

b)

Lack of Knowledge

c)

Lack or resources

41.

It is the study of how humans think, how they solve problems, and the way in which they process information. This knowledge can be critical to design, equipment and software and documentation.

a)

Cognitive science

b)

Evaluation science

c)

Psychomotor science

42.

It is self-satisfaction as accompanied by loss of awareness of the danger.

a)

Complacency

b)

Stress

c)

Norm

43.

No orientation difference in technology when performing aircraft maintenance can result in a faulty repair that can have catastrophic results.

a)

Lack of knowledge

b)

Lack of teamwork

c)

Lack of assertiveness

44.

It is like an automatic time in the human brain.

a)

Circadium Clock

b)

Circadian clock

c)

Circa Clock

45.

What is a white finger?

a)

A skin disorder caused by extensive contact with oils and solvents.

b)

A reaction when the white blood cells die and contaminate.

c)

A disorder of the finger which may occur through continuous use of pneumatic tools because of reduced blood flow.

46.

What is Human factor maintenance?

a)

It is the relationship of the aircraft with the flight instructions and direction for safe operation.

b)

It is the relationship of the aircraft with the flight instruction and without direction for safe operation.

c)

It is the relationship of the aircraft without the flight instruction and direction for safe operation.

47.

Occur when members fail to carry out a required task.

a)

Omission

b)

Commision

c)

Pressure

48.

It is the term that encompasses all aspects of rest and readiness for work.

a)

Norms

b)

Alertness

c)

Cooperation

49.

Can interfere with one's ability to complete a task because there is a lack of supply and support.

a)

Lack of resources

b)

Lack of assertiveness

c)

Lack of knowledge

50.

Study on how people learn and design the methods and materials used to educate people of all ages.

a)

Experimental psychology

b)

Clinical psychology

c)

Educational psychology

51.

Many areas of aviation have shifted their focus from eliminating errors to?

a)

Reducing and containing errors.

b)

Preventing and managing errors

c)

Identifying and mitigating errors

52.

Short for normal or the way things are normally done.

a)

Norms

b)

Fatigue

c)

Pressure

53.

Most engine-related incidents are due to?

a)

Installing components incorrectly

b)

Installing worn or old components

c)

Installing dirty connectors

54.

The application of human factors to machine/system design attempts to:

a)

Capitalize on human limitations and compensate for human capabilities.

b)

Capitalize on human capabilities and compensate for human limitations.

c)

Both are correct.

55.

The pressure of sound influences hearing. What is the pain threshold in decibel of a human being?

a)

140 db (A)

b)

100 db (A)

c)

80 db (A)

56.

The "SHELL" model is another human factors tool. The goal is to determine not only what the problem is, but also

a)

How many factors contribute to the error

b)

How we prevent the problem

c)

Where and why it exists.

57.

The study of the theoretical foundations of information and computation and of practical techniques for their implementation and application in computer systems.

a)

Computer Science

b)

Medical Science

c)

Cognitive Science

58.

What is fear of heights?

a)

Claustrophobia

b)

Acrophobia

c)

Symposia

59.

It is the study of how people learn. The excellent training programs are often the result of this action.

a)

Educational Physiology

b)

Educational Psychology

c)

Anatomy

60.

What are the three mediums of oral communication?

a)

Speaking, Listening, Feedback

b)

Speaking, Feedback, Listening

c)

Feedback, Listening, Speaking

61.

What is Murphy's Law?

a)

If something can go wrong, it will.

b)

If something is not right, then it's a problem.

c)

If you are wrong, then I am right.

62.

Which of the following is NOT part of CRM's three-pronged approach to error management?

a)

Eliminate errors

b)

Avoid errors

c)

Mitigate errors

63.

It is a major human factor that has contributed to many maintenance errors resulting in accidents.

a)

Distraction

b)

Pressure

c)

Fatigue

64.

Weariness from labor, or exertion, nervous exhaustion, temporary loss of power, and ability to respond.

a)

Fatigue

b)

Stress

c)

Norms

65.

While performing maintenance on an aircraft, it may disrupt the procedure.

a)

Pressure

b)

Fatigue

c)

Distraction

66.

It is the science and art of healing

a)

Medical science

b)

Cognitive science

c)

Computer science

67.

Is a Human factor in aviation maintenance that typically develops over time.

a)

Fatigue

b)

Distraction

c)

Complacency

68.

It is the study that deals with your psychological composure. It can address topics such as emotions, motivation, fears and other things.

a)

Human Anatomy

b)

Educational Physiology

c)

Clinical Psychology

69.

The effective use of all resources to include human and other aviation system resources is the definition of:

a)

Human Resource Management (HRM)

b)

Crew Resource Management (CRM)

c)

Cockpit Conflict Resolution (CCR)

70.

It can distract, disturb the workplace, communication, and camouflage warning sounds.

a)

Noise

b)

Machine

c)

Norms

71.

Anthropometrics is the study of?

a)

Measurement of human physical attributes

b)

Ancient cultural artifacts

c)

How people behave in social settings

72.

It is the information received by the brain by way of concentrating on a particular event.

a)

Attention

b)

Listening

c)

Talking

73.

Focus on positive actions that every employee can take and also place an emphasis on professionalism within the aviation maintenance community. (Opposite of dirty dozen)

a)

Human performance

b)

The magnificent seven

c)

The magnificent dozen

74.

Includes the study of a variety of basic behavioral processes.

a)

Experimental Psychology

b)

Clinical Psychology

c)

Organizational Psychology