Worksheets2. FOUR DIMENSIONS OF SERVICE MANAGEMENT
Total questions: 9
Worksheet time: 9mins
Which service management dimension is focused on activities and how these are coordinated?
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
Which dimension of service management considers governance, management, and communication?
Value streams and processes
Organizations and people
Partners and suppliers
Information and technology
Which is the correct combination of items that makes up an IT service?
Information technology, people and processes
People, processes and customers
Information technology, networks and people
Customers, providers and documents
What considerations influence the supplier strategy of an organization?
Contracts and agreements
Level of formality
Type of cooperation with suppliers
Corporate culture of the organization
Which of the following would an organization consider its resources?
1. People
2. Information and technology
3. Value streams and processes
4. Partners and suppliers
1 and 2 only
1 and 3 only
1 and 4 only
All of the above
Which of the following is not part of the four dimensions model?
Organizations and people
Information and technology
Partners and suppliers
Process streams and procedures
Products are configurations of?
Information and technology
People
Processes
Resources
Which dimension considers how knowledge assets should be protected?
Organizations and people
Partners and suppliers
Information and technology
Value streams and processes
Which is NOT a key focus of the 'information and technology' dimension?
Workflow management and inventory systems
Communication systems and knowledge bases
Roles and responsibilities
Security and compliance
