WorksheetsChapter 9 Quiz
Total questions: 10
Worksheet time: 10mins
A ________ compares an employee’s actual performance
of his or her duties with the job's performance standards.
Rating
Competence
Performance appraisal
Performance management
Which type of rating system allows for ratings by colleagues and shows an immediate positive impact on communications, motivation, social loafing, group viability, and cohesion?
Self-rating
Appraisal by subordinates
Peer appraisals
Rating committees
In most organizations, who is primarily responsible for appraising an employee's performance?
company appraiser
employee's direct supervisor
human resources manager
employee's subordinates
The method of ranking employees from best to worst on a trait or traits is known as the _______.
paired comparison method
graphic rating scale
critical incident method
alternation ranking method
The method in which a supervisor keeps track of positive and negative examples of employee job-related behavior is known as _______.
a graphic rating scale
the forced distribution method
the paired comparison method
the critical incident method
What can managers use to track how much time an employee spends working online, along with the accuracy of their work?
Electronic performance monitoring
Critical monitoring
Central tendency
Graphic rating scales
The goal of the _______ is to reinforce employee strengths and remedy deficiences in performance.
performance ratings
appraisal process
appraisal interview
performance standards
When getting ready to conduct a performance appraisal, the manager should be prepared, which means _______.
beginning to coach the employee on improvements
telling the employee what needs to be corrected
planning the solution
understanding the problem and the employee
What is the first step of any performance appraisal?
giving feedback
setting work standards
making plans to provide training
assessing the employee's performance
What is the continuous process of aligning an employee's performance with the organization's goals?
Performance appraisals
Total quality management (TQM)
Performance management
Coaching
