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WorksheetsM9.3 Cat B
Total questions: 33
Worksheet time: 17mins
What is peer group pressure?
The influence the House of Lords have over the House of Commons
Our behaviour influenced by our friends and colleagues
The influence an individual has over a group of people
A regular behaviour of an individual is known as
the norm
habit
culture
In a discussion, the person who is most likely to be agreed with is
the person with the highest status
An engineer who has developed his own way of performing a task
is in regular violation
is improving maintenance efficiency
should be commended for his resourcefulness
The aim of human factors programs within an organizations is
to safeguard the health and safety of maintenance personnel by reducing accidents in the workplace.
to optimize the relationship between maintenance personnel and systems with a view to improving safety, efficiency and well-being.
to reduce costs by increasing efficiency, safety and quality and decreasing waste through human error.
An aircraft engineer who has 'responsibility'.
must be licensed on the particular type of aircraft.
are liable to be called to account as being in charge or control of, or answerable for something.
is in a management position within their company hierarchy.
The impact of human factors and human error is most important to.
technicians and engineers
planners and managers
It is equally important to technicians, engineers, planners and managers.
Where are the responsibilities of Licensed Aircraft Engineers laid down?.
AWN 3
The Air Navigation Order
CAP 715
Diffusion of responsibility may occur
to an individual working as a member of a team
with certain people whether they are working in a team or alone
to an individual working alone
Risky shift' is
the probability of being assigned to a work task which involves some element of risk or physical danger.
the name given to an inadequate shift handover
the tendency for a group of workers to arrive at a course of action which is riskier than that which any individual member might pursue
To ensure that a technician remains reasonably current on the aircraft types to which they hold authorizations, they are required that.
they have appropriate continuation/refresher training only.
they are involved in at least 6 months of actual aircraft maintenance experience in any 2 year period only.
they are involved in at least 6 months of actual aircraft maintenance experience in any 2 year period and they have appropriate continuation/refresher training.
The difference between what a person 'can' do and what he 'will' do is largely determined by their.
physical or mental health
motivation
Whose responsibility is it that an engineer remains current on new technology and procedures?
The organization's
The CAA's
The engineer's
According to Maslow, safety needs (protection from potentially dangerous objects or situations)
is the last need of human after all other needs have been satisfied
is second only to physiological needs (food drink, oxygen etc.)
is the most primal need of humans
The symptoms of de-motivation are very similar to the symptoms of
mental illness
tiredness
The desire of an individual to 'conform' to a group by allowing one's opinions, attitudes and actions to be affected by prevailing conditions is known as.
esteem needs
culture issues
peer pressure
Confirmation bias' is
error in work carried out by a supervisor who has also inspected and signed for their own work.
the subconscious attention to evidence which confirms an engineer's beliefs, and inattention to evidence which contradicts their beliefs.
an inspection of work carried out by an independent inspector or supervisor.
A person with low self-esteem is
more likely to conform to peer pressure
less likely to conform to peer pressure
Conformity to peer pressure is not affected by level of self-esteem
Motivation is
a reward or punishment designed to reduce errors.
a reward or punishment designed to increase work rate
the thing that drives someone to do something
Peer pressure is
the perceived pressure to carry out a task in the same way your colleagues would
the perceived pressure to conform to what you believe your colleagues expect of you
Nothing
The eyesight of an engineer is the responsibility of
the Quality Manager
the optician
the engineer
A good team is one where every member has
an opinion
an input
a job
AWN 47 states that the engineer
is responsible for health and safety
is responsible for the work he has signed for
does not report for work if unfit
An effective group work is when
everyone contributes in some way
everyone discusses ideas and opinions
everyone has a job to do
Which of the following defines a peer pressure situation?
Your supervising manager pressuring you to complete the current task on time
Your partner telling you to go out with them
Your colleagues pressuring you to work faster so they can go home
Successful working teams have the following attributes:
Members participate in team activities but retain their own individual requirements
All the members participate in team activities and discussions
All the team members work in isolation and therefore provide highly individual solutions to the same problems
Good aircraft maintenance supervisory judgment is usually based upon
knowledge and experience and reference to approved data
the evidence available and forceful management ability
knowledge and experience and reference to course notes
Organizational culture (whether good or bad) is best described as
the way we do things around here
written procedures
team resource management
In an organization which practices human factors there is
punishment for all violations
no blame unless there is a deliberate violation
a no blame culture
A person can be said to be motivated if.
they cut corners to get the job done quickly.
they are on a productivity bonus.
they are taking action to achieve something.
Group polarisation can result in
a group making a more cautious or extreme decision
a group making a better decision than the individual.
members of the group not talking to one another.
Who is most likely to deviate from standard procedure?
Young, inexperienced engineer
Over confident, young engineer
Old tired engineer
The ideal behaviour of a professional aircraft engineer is
goal directed rather than person directed
both person and goal directed
neither person or goal directed
