is an important concern for both employer and employee. This is so because of the benefits it brings to both.

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generally influence attitudes and behavior. in turn, attitudes form the basis for determining how satisfied people are with their jobs.

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Parents, teachers, friends, and óther people oftentimes becom models to persons who would later exhibit good behavior in th workplace. For instance, a person who worked as a mechanic fo many years in his own yard was a stickler for cleanliness and gettin up early to work. He saw to it that his customers were happy with th service he provided, and he never charged them with unreasonabl service fees. His son saw him in action almost everyday. The son di not notice that he was slowly imitating the good work ethic of h father. It is no wonder that he behaves much like his father when he doing his work as a mechanic in a large automotive sales and servic firm.

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Values may also be affected by attitudes that are not stated but are implied by way of action. For instance, if a person sees joy and happiness in every member of his family whenever another member graduates from college, the person will develop the same values impliedly exhibited.

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Values may also be affected by attitudes that are not stated but are implied by way of action. For instance, if a person sees joy and happiness in every member of his family whenever another member graduates from college, the person will develop the same values impliedly exhibited.

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Values are also learned through religion. For example, the just and fair treatment of people is a value that is taught by priests and ministers of various religious sects. Persons who are exposed to the teàchings develop values that support such beliefs.

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the individual's value is not in agreement with the organization'salue.

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Those that are reflected in the actual behavior of the individual members ofthe organization are referred to

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are what members of the organization say they value.

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refer to preferable modes of behavior or means of achieving the terminal values. Examples of instrumental values are'ambition, honesty, self-sufficiency, and courageousness.

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represent the goals that a person would like to achieve in his or her lifetime. Examples of terminal values are happiness, love, pleasure, self-respect, and freedom.

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are important in the study of human behavior. This i so because they are linked with perception, learning, emotions, an motivation. Attitudes also form the basis for job satisfaction in th.workplace. Attitudes are feelings and beliefs that largely determin how employees will perceive their environment, cornmit themselveto intended actions, and ultimately behave.

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of an attitude refers to the opinion 0 belief segment of an attitude. An example is the opinion indicate in the statement "my boss is fickle-minded; he cannot stick to hi decision."

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The affective component of an attitude refers to the emotional0 feeling segment. The bad feeling insinuated in the statement "I hat my boss" is an example.

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component of an attitude refers to the intention to behave in a certain way toward someone or something. An example is the action indicated in the statement "I have requested a transfer to another department from my superiors."

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efers to personal characteristic of employe that inclines them to be predisposed to be satisfied at- work. Peon who have positive affectivity are optimistic, upbeat, cheerful, ar courteous.

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is a personal characteristic of employe that inclines them to be predisposed to be dissatisfied at work. Peop who have negative affectivity are generally pessimistic, downbe irritable, and sometimes, abrasive.

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how attitudes are form

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most important attitudes in workplace

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employee attitudes may be classified as either

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indicate job satisfaction and are usef in predicting constructive behaviors like serving customers beyon official working hours, and performing excellently in all aspects their jobs. An example of a positive job attitude is "I enjoy wearin my office uniform."

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are also useful in predicting undesirabl behavior. Negative job attitudes include those concerning jo dissatisfaction, lack of job involvement, low commitment to th organization, and strong negative words like "the office assignedt me does not speak well of my position."

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refers to positive feeling about one's job resulting from an evaluation of its characteristics.When the feeling about one's job is not positive, the appropriate term is job dissatisfaction.

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benefits of people satisfied with their jobs

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the extent to which the physical work environment is comfortable and supportive of productivity;

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the beliefs that one's position is relatively secure and continued employment with the organization is a reasonable expectation.

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the extent to which co- workers are friendly, competent, and supportive;

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the technical competence and the interpersonal skills of one's immediate superior;

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chances for further advancement;

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adequacy of salary and perceived equity compared

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the extent to which job tasks are considered interesting and provide opportunities for learning and accepting responsibility;

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is another positive employee attitude. It refers o the degree to which a person identifies with the job, actively participates in it, and considers performance important to self-worth.People who are really "involved" in their jobs view work as a central bart of their overall lives.

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is the third positive employee attitude. It refers to the degree to which. an employee identifies with a particular organization and its goals and wishes to maintain nembership in the organization.?

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refers to the employee's emotional attachment to the organization and belief in its values. For example,an employee may be affectively committed to his company because of ts employment policy of hiring people regardless of their educational attainment.

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refers to an obligation to remain witthe company for moral or ethical reason.

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refers to the employee's tendencyo remain in an organization because he cannot afford to leave.

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