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FSP Assessment

Total questions: 100

Worksheet time: 1hrs 26mins

Name
Class
Date
1.

What is the first account opened at the Credit Union?

a)

Checking

b)

Kids Savings

c)

Savings

d)

Real Savings

2.

What does ABP stand for?

a)

Advance Benefit Package

b)

Average Benefit Package

c)

Advantage Benefit Package

d)

None of the Above

3.

You can add the Advantage Benefit Package to a Savings Account

a)

True

b)

False

4.

What is the fee monthly for the Advantage Benefit Package?

a)

$10

b)

$15

c)

$5

d)

$2

5.

Where do you go to open a New Membership Account?

a)

Wizards (Black Navigation Bar) > New Deposit Account

b)

Maintenance > Deposit Account

c)

Relationship Profile > Wizards (Grey Navigation Bar) > New Deposit Account Wizard

d)

Wizards (Black Navigation Bar) > New Deposit Account Wizard

6.

Select the benefits of having ABP

a)

  • No charge on Cashier’s Check or Money Orders

b)

$20,000 in AD&D insurance & $100,000 in Common Carrier insurance plus $1,500 in Dependent coverage

c)

Annual fee waived on your CoastLife CU Debit Card

d)

One free wire transfer per quarter

e)

One free box of checks or one discounted box of personalized checks per year

7.

How many monthly qualifications are there for the RealTunes Checking?

a)

5

b)

4

c)

3

d)

2

8.

What are the qualifications for the RealTunes Checking?

a)

10 Debit Card Purchases, Min. of $5, Posted/Settled

b)

Enroll into eStatements

c)

Have a 1 Direct Deposit or 1 Automatic Debit

d)

Log into Web24 at least once

9.

What is the rate for RealTunes?

a)

.25%

b)

0%

c)

.75%

d)

1%

10.

What are the qualifications for the Bonus Checking Account?

a)

Enroll into eStatements

b)

10 debit cards purchases, min. $5, posted/settled

c)

Log into Web24 at least once

d)

Have 1 Direct Deposit or 1 Automatic Debit

e)

Have ABP

11.

How is the usage on Amazon/iTunes/Google Play tracked for RealTunes?

a)

Routing Number & Account Number

b)

MC Debit Card

c)

Account Number

d)

All of the Above

12.

The Bonus Checking Account Rate is __________________________.

a)

3.50% any dollar amount

b)

3.50% up to $10,000 and the remaining balance earns .25%

c)

3.25% up to $15,000 and the remaining balance earns .50%

d)

3.50% up to $10,000 and the remaining balance earns .50%

13.

The member will be charged a fee if they do not meet qualifications for the Bonus/CashBack/RealTunes Checking.

a)

True

b)

False

14.

ATM Fees up to the amount of $_____ are reimbursed nationwide for the Bonus/RealTunes/CashBack Checking Account.

a)

$20

b)

$15

c)

$25

d)

$30

15.

On what day are the dividends and ATM fees paid to the account?

a)

1st

b)

25th

c)

15th

d)

Last Day of the Month

16.

When do all Checking Account qualifications need to be completed to qualify for the rewards?

a)

Last business day of the month

b)

1st business day of every quarter

c)

Day before the last business day of the month

d)

Day before the last business day of the every quarter

17.

How many Savings Accounts do we have?

a)

1

b)

2

c)

3

d)

4

18.

What is the Rate for the Real Savers Savings?

a)

.75% Monthly

b)

.40% Quarterly

c)

.25% Quarterly

d)

.75% Quarterly

19.

What is the Rate for the Regular Savings Account?

a)

.25% Monthly

b)

.50% Quarterly

c)

.25% Quarterly

d)

.75% Monthly

20.

What is the Rate for the Kids Savings Account?

a)

.25% Quarterly

b)

.50% Quarterly

c)

.25% Monthly

d)

.50% Monthly

21.

What is the Rate for the Teens Savings Account?

a)

.75% Monthly

b)

.25% Quarterly

c)

.75% Quarterly

d)

.25% Monthly

22.

What does PIA stand for?

(a)  

23.

Are we able to issue a debit card to a member on the same day requested? If so, how long do they have to wait before they use it?

a)

Yes / 24 Hours

b)

Yes / Available Immediatly

c)

Yes / 1 Hour

d)

Yes / 10 Minutes

24.

There is a monthly fee of $10 for a PIA

a)

True

b)

False

25.

IRA stands for?

(a)  

26.

What is the fee for an early withdrawal from a Real Savers & Educational Savings Account?

a)

$10

b)

$5

c)

$25

d)

$20

27.

On the ______ of every month, Business Account and ABP Fees are deducted from the members account.

a)

6th / the day before

b)

6th

c)

1st

d)

Last day of the month

28.

The Annual Debit Card Fee comes out every year in _____________.

a)

January

b)

June

c)

October

d)

December

29.

Members funds are insured up to how much?

a)

$25,000

b)

$20,000

c)

$200,000

d)

$250,000

30.

Who insures members funds?

a)

CoastLife Credit Union

b)

National Credit Union Administration

c)

Financial Crimes Enforcement Network

d)

Federal Deposit Insurance Corporation

31.

What type accounts are covered by the NCUA?

a)

Retirement Accounts

b)

Single Ownership Accounts

c)

Trust Accounts

d)

None of the Above

e)

Joint Ownership Accounts

32.

If a member overdraws their account, when do they need to bring it back positive?

a)

15 Days

b)

Immediately

c)

30 Days

d)

10 Days

33.

A member can authorize the credit union to pay overdrafts for which an overdraft fee will be assessed on their _____ and every day ______ transactions.

a)

Checking / Withdrawal

b)

ATM / Debit

c)

Deposit / Withdrawal

d)

None of the Above

34.

A member can avoid a NSF by setting up __________.

a)

Overdraft Privilege

b)

Overdraft Protection

c)

Pre-Authorized Transactions

d)

Direct Deposit

35.

When Overdraft Protection is used, there is a $5 fee charged to the designated account.

a)

True

b)

False

36.

Overdraft Privilege has a minimum limit of $_ and a maximum limit of $____ (for personal accounts).

a)

$300 - $1,000

b)

$0 - $1,750

c)

$0 - $3,500

d)

$500 - $1,750

37.

There is a $25 fee to have Overdraft Privilege

a)

True

b)

False

38.

How do you know if the member has Overdraft Privilege?

a)

The Agreements Tab

b)

The Account Fields Screen

c)

The Pre-Authorized Tab

d)

In Transaction Express, Premium OD

39.

How do you know if a member is has Overdraft Protection?

a)

The Agreements Tab

b)

The Pre-Authorized Tab

c)

The At a Glace Tab

d)

None of the Above

40.

Where can you find Pending ACH Activity?

a)

The Accounts Tab

b)

The Agreements Tab

c)

The Pre-Authorized Tab

d)

The At A Glance Tab

41.

Where can you see the Vehicle Description of a Loan?

a)

The Accounts Tab

b)

The Pre-Authorized Tab

c)

Quick Access Tab

d)

The At A Glance Tab

42.

There is a one-time fee of $______ to open a savings account and an initial deposit of ___________.

a)

$5 / $5

b)

$5 / $10

c)

$5 / $25

d)

None of the Above

43.

There is an early closure fee of $5 when closing a Savings Account within 30 days.

a)

True

b)

False

44.

There is a fee of $50 to open a Checking Account

a)

True

b)

False

45.

What is the weblink to our website?

a)

www.mycoastlifecu.com

b)

www.web24.com

c)

www.myweb24.com

d)

www.coastlifecu.com

46.

Overdraft Privilege may cover your insufficient items on qualified checking accounts for a fee per covered item.

a)

True

b)

False

47.

How much do we charge for returned or paid Non-Sufficient fund?

a)

$35 per item

b)

$30 per item

c)

$25 per item

d)

$20 per item

48.

What's the range for the Teens Savings Account?

a)

11-18

b)

13-19

c)

10-20

d)

11-17

49.

Where would we set up Share to Share transfers in DNA?

a)

Through Web24

b)

The Pre-Authorized Tab

c)

Deposit Account Maintenance > Maintenance > Pre-Authorized Screen

d)

Deposit Account Maintenance > Maintenance > Draws Screen

50.

On the Deposit Account Maintenance Screen, where do you go to charge the $5 Membership Fee?

a)

None of the Above

b)

Monetary > Penalty

c)

Monetary > Transaction Express

d)

Monetary > Service Charge

51.

What is the Primary Screen used to search for a Person Record?

a)

Smart Search

b)

Enhanced Search

c)

Relationship Profile

d)

None of the Above

52.

When searching for a Person Record to create a new record/account, what information should you use to search for them?

a)

Social Security Number

b)

First and Last Name

c)

Phone Number

d)

Only the Social

e)

Only the First and Last Name

53.

A Joint Owner can remove themselves off an account.

a)

True

b)

False

54.

What is the navigation to view the Verification Report?

a)

Relationship Profile > Edit > Edit Person > Additional > Person Identification

b)

Relationship Profile > Edit > Edit Person > Additional > Consent For Information

c)

Relationship Profile > Edit > Edit Person > Member

d)

Relationship Profile > Edit > Edit Person > Additional > Documents

55.

When creating a New Member Record, should you click "Add Decision"?

a)

Yes

b)

No

56.

What main disclosure(s) must be provided when opening a New Account?

a)

Truth-In-Savings

b)

Membership Booklet

c)

Privacy Notice

d)

All of the Above

57.

Where do you go to add an Additional Account for a member?

a)

Wizards > New Deposit Account

b)

Relationship Profile > Wizards > New Deposit Account

c)

Wizards > New Deposit Account Wizard

d)

Relationship Profile > Wizards > New Deposit Account Wizard

58.

Should you click Finish on Step 5 of the New Deposit Account Wizard if your Validations look like this?

a)

Yes

b)

No

59.

Where in DNA can you find the Direct Deposit Form/Disclosures/Account Cards?

a)

Additional > Document Request

b)

Maintenance > Online Print

c)

Maintenance > Notes

d)

Additional > File Types

60.

A Primary Member can remove the Joint Owner at anytime, and the Joint Owner does not need to know.

a)

True

b)

False

61.

What is the Role for a Joint Owner?

a)

Non Tax Signator

b)

Non Tax Owner

c)

Non Tax Owner, Non Tax Signator

d)

None of the Above

62.

A Power of Attorney can exercise their powers, after the member has passed away.

a)

True

b)

False

63.

How can members receive their dividends for their CD?

a)

By Mail

b)

Transferred into a Share Account

c)

Reinvested back to the CD

d)

None of the Above

64.

How are CD Dividends compounded?

a)

Monthly

b)

Semi Annually

c)

Quarterly

d)

Annually

65.

Can members add money to a CD after it has been opened?

a)

Yes

b)

No

66.

Can members withdrawal from a CD at any time?

a)

Yes, but with a penalty before maturity

b)

Yes, during Maturity

c)

Yes, but with a penalty during maturity

d)

Yes, anytime

67.

The Credit Union can place a Stop Payment on a debit card transaction.

a)

True

b)

False

68.

A Domestic Wire Fee is $_____.

a)

$25

b)

$50

c)

$20

d)

$15

69.

Where do we process Domestic Wires that are less than $250,000

a)

Ascensus

b)

WireXChange/PaymentsXChange

c)

Corporate America

d)

Transaction Express

70.

The member can request a wire in person or by email/phone/fax.

a)

True

b)

False

71.

What is the maximum cash back a member can earn on the Cash Back Checking?

a)

$7.50

b)

$9.50

c)

$5.50

d)

$6.50

72.

What screen is used to print out a verification of deposit?

a)

Consent for Information

b)

Member

c)

Verification of Deposit

d)

Documents

73.

What screen is used to update the Occupation or Password for a person?

a)

Notes

b)

Contact

c)

Person Fields

d)

Types

74.

What screen is used to write comments and associate them with an account, person/member, or organization?

a)

Member

b)

Notes

c)

Person Identification

d)

Documents

75.

What screen is used to view Debit Card and Call 24 Agreements?

a)

Account Fields

b)

Electronic Agreements

c)

Access Services

d)

Online Print

76.

What screen is used to view Web24 Agreements?

a)

Electronic Access

b)

Draw Accounts

c)

Access Services

d)

Tickler

77.

What inquiry screen is used to search for specific transactions such as Returned Checks/Deposit Reversal, Only Deposits, Only Withdrawals, all Cash Transactions etc.?

a)

Balance History

b)

Transaction History

c)

History Query

d)

Check Funds History

78.

The Member Account Agreement (Due Diligence) should be completed after the member leaves.

a)

True

b)

False

79.

What website is used to view OnUs Checks that have cleared?

a)

Harland Clarke

b)

BitStatement

c)

Corporate America

d)

SWBC AutoPilot

80.

What website is used to process one-time loan payments using a debit/credit card from another Financial Institution?

a)

Web-24

b)

Corporate America

c)

SWBC Auto Pilot

d)

None of the Above

81.

Verification should be ran on our member if they are opening an additional account after their membership has been created?

a)

True

b)

False

82.

When adding an additional account what form(s) is needed?

a)

Account Card

b)

Account Change Card

c)

Member Account Agreement (Due Diligence)

d)

None of the Above

83.

If a member is opening an additional account, do we need complete a Due Diligence form?

a)

Yes

b)

No

84.

When using the signature pad to complete a form in the Online Print Forms, where does the form get saved?

a)

Documents

b)

The Member Folder

c)

External Docs/Nautilus

d)

None of the Above

85.

What verification services must we run when adding a Joint Owner to an account?

a)

IDV, OFAC, and Qualifile

b)

IDV and OFAC

c)

Only Qualifile

d)

OFAC and Qualifile

86.

What verification services must we run when adding a Payable On Death or Power of Attorney to an account?

a)

IDV, OFAC, and Qualifile

b)

IDV and OFAC

c)

Only Qualifile

d)

OFAC and Qualifile

87.

What do we provide to a Member or Non-Member if they do not qualify to open an account due to unpaid charged off accounts?

a)

Account Card

b)

Adverse Action Notice

c)

Notice of Hold

d)

Nothing

88.

If an account owner does not want Overdraft Privilege, what forms should we provide?

a)

Overdraft Privilege Coverage Overview Disclsoure

b)

What You Need To Know About Overdrafts and Overdraft Fees (Reg E Consent Form)

c)

Overdraft Privilege Opt In/Out

d)

None

89.

If an account owner does want Overdraft Privilege, what forms should we provide?

a)

Overdraft Privilege Coverage Overview Disclsoure

b)

What You Need To Know About Overdrafts and Overdraft Fees (Reg E Consent Form)

c)

Overdraft Privilege Opt In/Out

d)

None

90.

Where would you go to opt a member out from receiving 3rd party mailing promotions?

a)

Edit > Edit Person > Contact

b)

Edit > Edit Person > Documents

c)

Edit > Edit Person > Consent for Information

d)

Edit > Edit Person > Member

91.

If a check cleared for the wrong amount, what form must we complete and who do we send it to?

a)

Written Statement of Unauthorized Debit - Payments Department

b)

There is no form.

c)

Stop Payment Form - Saved in the External Docs

d)

Encoding Errors Form - FSP Processors

92.

What is the fee for a stop payment?

a)

$10

b)

$15

c)

$20

d)

$25

93.

What screen is used to process a FUTURE renewal for a CD?

a)

Deposit Account Maintenance > Maintenance > Minor Change

b)

Deposit Account Maintenance > Maintenance > Pre-Authorized Transactions

c)

Deposit Account Maintenance > Maintenance > Renewal

d)

Deposit Account Maintenance > Additional > Status

94.

What is the penalty for an early withdrawal from a CD?

a)

90 Days Dividends

b)

60 Days Dividends

c)

30 Days Dividends

d)

20 Days Dividends

95.

What form must a Joint Owner sign when they are being removed?

a)

Joint Owner Removal Form

b)

Account Change Card

c)

Account Change Card

d)

All of the Above

96.

When a member has ACH Fraud we must close their account?

a)

True

b)

False

97.

A member would like to place a stop payment on a Cashier's Check. How many days must we wait after the check was issued to place it?

a)

We can place it immediately

b)

30 Days

c)

60 Days

d)

90 Days

98.

A Power of Attorney can add themselves as a Joint Owner or Payable On Death to the member's account.

a)

True

b)

False

99.

What website is used to preform OFAC when processing Domestic Wires over $250,000 and all International Wires?

a)

Corporate America

b)

WireXChange

c)

DNA

d)

Verafin

100.

What form does a member need to sign when making a deposit or withdrawal from a CD during the grace period?

a)

No form is needed

b)

The receipt

c)

The Account Change Card

d)

CD Receipt and Disclosure

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