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WorksheetsMKT101 Chap 6
Total questions: 35
Worksheet time: 18mins
Business buying behavior refers to the buying behavior of organizations that buy all of the following EXCEPT ________.
products for use in production of other products
services for use in production of other services
products purchased to resell to others
products purchased to rent to others
products purchased for personal consumption
Which of the following is NOT a way that business and consumer markets differ?
market structure and demand
nature of the buying unit
satisfaction of needs through purchases
types of decisions
decision processes
Which of the following is true about business marketers in comparison to consumer marketers?
They deal with far fewer but far larger buyers.
They deal with far more but far small buyers.
They deal with a more elastic market.
They deal with fewer demands in fluctuation.
They deal with the same decision buying process.
The demand for many business goods and services tends to change more, and more quickly, than the demand for consumer goods and services does. This is referred to as ________ demand.
fluctuating
inelastic
derived
elastic
supplier
Although there are many differences between business buying behavior and consumer buying behavior, both respond to the same four stimuli: product, price, promotion, and ________.
precision
personal relationships
place
publicity
packaging
Economic, technological, and political factors are all ________ that affect the business buying process.
organizational factors
environmental factors
interpersonal influences
individual influences
marketing stimuli
In which type of buying situation would a supplier most likely focus on maintaining product and service quality?
straight rebuy
modified rebuy
new task
systems task
solutions task
The decision-making unit of a buying organization is called the ________.
business buyer
buying center
buying system
business-to-business market
supplier-development center
In routine buying situations, which members of the buying center have formal or informal power to select or approve the final suppliers?
users
influencers
gatekeepers
deciders
buyers
A(n) ________ controls the flow of information to others in the buying center.
user
influencer
buyer
gatekeeper
decider
Which of the following is NOT included in the decision-making unit of a buying organization?
individuals who use the product or service
individuals who influence the buying decision
individuals who make the buying decision
individuals who supply the product
individuals who control buying information
Policies, procedures, and systems are all examples of ________ influences on business buyer behavior.
environmental
authoritative
interpersonal
organizational
cultural
The first step of the business buying process is ________.
general need description
alternative evaluations
problem recognition
order-routine specification
performance review
B-to-B e-procurement yields many benefits. These include all of the following EXCEPT
reduced transaction costs
more efficient purchasing for both buyers and sellers
elimination of inventory problems
reduced order processing costs
elimination of much of the paperwork associated with traditional ordering procedures
George is buying his first house. He has found two houses that he thinks he likes. He is highly involved in the purchase and perceives significant differences between these two houses. George will likely undertake ________.
variety-seeking buying behavior
complex buying behavior
opinion leadership
dissonance-reducing buying behavior
habitual buying behavior
Consumers learn about new products for the first time and make the decision to buy them during the ________.
need recognition stage
adoption process
evaluation process
trial process
quality assessment
Marketers describe the way the consumer processes information to arrive at brand choices as ________.
alternative evaluation
information search
purchase decision
situational factors
post-purchase dissonance
The consumer can obtain information from any of several sources. Which of the following is NOT one of these types of sources?
personal
commercial
attitude
public
experiential
The buying process starts with ________, in which the buyer recognizes a problem.
information search
product awareness
product interest
need recognition
alternative evaluation
Which of the following typically occurs with habitual buying behavior?
There is high consumer involvement.
There is strong brand loyalty.
Consumers search extensively for information.
Ad repetition creates brand conviction.
None of the above
A(n) ________ is a descriptive thought that a person has about something.
lifestyle
motive
belief
attitude
perception
Maslow's theory is that ________ can be arranged in a hierarchy.
stimuli
beliefs and attitudes
perceptions
human needs
decisions
According to Freud's theories, people are ________ many of the psychological forces shaping their behavior.
unaware of
unsure of
aware of
status-driven about
socially conscious of
What are the four steps, in order, to designing a customer-driven marketing strategy?
market segmentation, differentiation, positioning, and targeting
positioning, market segmentation, mass marketing, and targeting
market segmentation, targeting, differentiation, and positioning
market alignment, market segmentation, differentiation, and market positioning
market recognition, market preference, market targeting, and market insistence
Your firm has decided to localize its products and services to meet local market demands. A good approach to use would be ________ segmentation.
Geographic
Psychographic
Demographic
Economic
Behavioral
Which of the following is the most popular method for segmenting markets?
Demographic
Gender
Psychographic
Geographic
Behavioral
When the size, purchasing power, and profiles of a market segment can be determined, it possesses the requirement of being ________.
substantial
accessible
measurable
actionable
observable
In general, a company should enter only segments in which it can ________ and ________.
offer lower prices; ship faster
offer superior value; gain advantages over competitors
offer superior value; ship faster
gain advantages over competitors; mass market its products
offer lower prices; develop customer loyalty
Developing a strong position within several segments creates more total sales than ________ marketing across all segments.
Undifferentiated
Differentiated
Niche
Target
Individual
Using concentrated marketing, the marketer goes after a ________ share of ________.
small; a small market
small; a large market
large; the mass market
large; one or a few niches
moderate; local
When competitors use differentiated or concentrated marketing, ________ marketing can be disastrous.
differentiated
undifferentiated
concentrated
customized
localized
Which group determines a product's position relative to competing products?
manufacturers
wholesalers
retailers
suppliers
consumers
The answer to the customer's question "Why should I buy your brand?" is found in the ________.
quality image
customer services
differentiation
pricing and promotion structure
value proposition
Which positioning strategy offers consumers a "good deal" by offering equivalent-quality products or services at a lower price?
same-for-less
more-for-the-same
more-for-less
less-for-much-less
all-or-nothing
When Burger King targets children, teens, adults, and seniors with different ads and media, it is practicing ________ segmentation.
user status
age and life-cycle
psychographic
behavioral
lifestyle
