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MKT101 Chap 6

Total questions: 35

Worksheet time: 18mins

Name
Class
Date
1.

Business buying behavior refers to the buying behavior of organizations that buy all of the following EXCEPT ________.

a)

products for use in production of other products

b)

services for use in production of other services

c)

products purchased to resell to others

d)

products purchased to rent to others

e)

products purchased for personal consumption

2.

Which of the following is NOT a way that business and consumer markets differ?

a)

market structure and demand

b)

nature of the buying unit

c)

satisfaction of needs through purchases

d)

types of decisions

e)

decision processes

3.

Which of the following is true about business marketers in comparison to consumer marketers?

a)

They deal with far fewer but far larger buyers.

b)

They deal with far more but far small buyers.

c)

They deal with a more elastic market.

d)

They deal with fewer demands in fluctuation.

e)

They deal with the same decision buying process.

4.

The demand for many business goods and services tends to change more, and more quickly, than the demand for consumer goods and services does. This is referred to as ________ demand.

a)

fluctuating

b)

inelastic

c)

derived

d)

elastic

e)

supplier

5.

Although there are many differences between business buying behavior and consumer buying behavior, both respond to the same four stimuli: product, price, promotion, and ________.

a)

precision

b)

personal relationships

c)

place

d)

publicity

e)

packaging

6.

Economic, technological, and political factors are all ________ that affect the business buying process.

a)

organizational factors

b)

environmental factors

c)

interpersonal influences

d)

individual influences

e)

marketing stimuli

7.

In which type of buying situation would a supplier most likely focus on maintaining product and service quality?

a)

straight rebuy

b)

modified rebuy

c)

new task

d)

systems task

e)

solutions task

8.

The decision-making unit of a buying organization is called the ________.

a)

business buyer

b)

buying center

c)

buying system

d)

business-to-business market

e)

supplier-development center

9.

In routine buying situations, which members of the buying center have formal or informal power to select or approve the final suppliers?

a)

users

b)

influencers

c)

gatekeepers

d)

deciders

e)

buyers

10.

A(n) ________ controls the flow of information to others in the buying center.

a)

user

b)

influencer

c)

buyer

d)

gatekeeper

e)

decider

11.

Which of the following is NOT included in the decision-making unit of a buying organization?

a)

individuals who use the product or service

b)

individuals who influence the buying decision

c)

individuals who make the buying decision

d)

individuals who supply the product

e)

individuals who control buying information

12.

Policies, procedures, and systems are all examples of ________ influences on business buyer behavior.

a)

environmental

b)

authoritative

c)

interpersonal

d)

organizational

e)

cultural

13.

The first step of the business buying process is ________.

a)

general need description

b)

alternative evaluations

c)

problem recognition

d)

order-routine specification

e)

performance review

14.

B-to-B e-procurement yields many benefits. These include all of the following EXCEPT

a)

reduced transaction costs

b)

more efficient purchasing for both buyers and sellers

c)

elimination of inventory problems

d)

reduced order processing costs

e)

elimination of much of the paperwork associated with traditional ordering procedures

15.

George is buying his first house. He has found two houses that he thinks he likes. He is highly involved in the purchase and perceives significant differences between these two houses. George will likely undertake ________.

a)

variety-seeking buying behavior

b)

complex buying behavior

c)

opinion leadership

d)

dissonance-reducing buying behavior

e)

habitual buying behavior

16.

Consumers learn about new products for the first time and make the decision to buy them during the ________.

a)

need recognition stage

b)

adoption process

c)

evaluation process

d)

trial process

e)

quality assessment

17.

Marketers describe the way the consumer processes information to arrive at brand choices as ________.

a)

alternative evaluation

b)

information search

c)

purchase decision

d)

situational factors

e)

post-purchase dissonance

18.

The consumer can obtain information from any of several sources. Which of the following is NOT one of these types of sources?

a)

personal

b)

commercial

c)

attitude

d)

public

e)

experiential

19.

The buying process starts with ________, in which the buyer recognizes a problem.

a)

information search

b)

product awareness

c)

product interest

d)

need recognition

e)

alternative evaluation

20.

Which of the following typically occurs with habitual buying behavior?

a)

There is high consumer involvement.

b)

There is strong brand loyalty.

c)

Consumers search extensively for information.

d)

Ad repetition creates brand conviction.

e)

None of the above

21.

A(n) ________ is a descriptive thought that a person has about something.

a)

lifestyle

b)

motive

c)

belief

d)

attitude

e)

perception

22.

Maslow's theory is that ________ can be arranged in a hierarchy.

a)

stimuli

b)

beliefs and attitudes

c)

perceptions

d)

human needs

e)

decisions

23.

According to Freud's theories, people are ________ many of the psychological forces shaping their behavior.

a)

unaware of

b)

unsure of

c)

aware of

d)

status-driven about

e)

socially conscious of

24.

What are the four steps, in order, to designing a customer-driven marketing strategy?

a)

market segmentation, differentiation, positioning, and targeting

b)

positioning, market segmentation, mass marketing, and targeting

c)

market segmentation, targeting, differentiation, and positioning

d)

market alignment, market segmentation, differentiation, and market positioning

e)

market recognition, market preference, market targeting, and market insistence

25.

Your firm has decided to localize its products and services to meet local market demands. A good approach to use would be ________ segmentation.

a)

Geographic

b)

Psychographic

c)

Demographic

d)

Economic

e)

Behavioral

26.

Which of the following is the most popular method for segmenting markets?

a)

Demographic

b)

Gender

c)

Psychographic

d)

Geographic

e)

Behavioral

27.

When the size, purchasing power, and profiles of a market segment can be determined, it possesses the requirement of being ________.

a)

substantial

b)

accessible

c)

measurable

d)

actionable

e)

observable

28.

In general, a company should enter only segments in which it can ________ and ________.

a)

offer lower prices; ship faster

b)

offer superior value; gain advantages over competitors

c)

offer superior value; ship faster

d)

gain advantages over competitors; mass market its products

e)

offer lower prices; develop customer loyalty

29.

Developing a strong position within several segments creates more total sales than ________ marketing across all segments.

a)

Undifferentiated

b)

Differentiated

c)

Niche

d)

Target

e)

Individual

30.

Using concentrated marketing, the marketer goes after a ________ share of ________.

a)

small; a small market

b)

small; a large market

c)

large; the mass market

d)

large; one or a few niches

e)

moderate; local

31.

When competitors use differentiated or concentrated marketing, ________ marketing can be disastrous.

a)

 differentiated

b)

undifferentiated

c)

concentrated

d)

customized

e)

localized

32.

Which group determines a product's position relative to competing products?

a)

manufacturers

b)

 wholesalers

c)

retailers

d)

suppliers

e)

 consumers

33.

The answer to the customer's question "Why should I buy your brand?" is found in the ________.

a)

quality image

b)

customer services

c)

differentiation

d)

pricing and promotion structure

e)

value proposition

34.

Which positioning strategy offers consumers a "good deal" by offering equivalent-quality products or services at a lower price?

a)

same-for-less

b)

more-for-the-same

c)

more-for-less

d)

less-for-much-less

e)

all-or-nothing

35.

When Burger King targets children, teens, adults, and seniors with different ads and media, it is practicing ________ segmentation.

a)

user status

b)

age and life-cycle

c)

 psychographic

d)

behavioral

e)

lifestyle