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WorksheetsSalesforce Admin Quiz 3
Total questions: 30
Worksheet time: 30mins
What is a valid organization-wide default option for the Account object?
A. Private
B. No Access
C. Public Read/Write/Delete
D. Public Read/Write/Transfer
The VP of Sales at Universal Containers requested that "Verbal Agreement" is added as a new opportunity stage. The administrator added this new picklist value to the stage field, but found that the new value was not available to users.
What should the administrator do?
A. Add the new value to the appropriate sales process.
B. Ensure the new value was marked as active.
C. Ensure the limit of 10 stage values was not exceeded.
D. Add the new value to the appropriate record type.
Which two settings can a System Administrator enable in the User Interface Setup? Pick 2.
A. Printable list views
B. Chatter Messenger for specific users
C. Customizable recent tags
D. Related list hover links
Universal Containers is onboarding ten new employees in two weeks.
Which two methods should a System Administrator use to create user records in Salesforce without activating them? (Choose two.)
A. Create a .cvs file ensuring that IsActive = False, and use the data loader to insert.
B. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
C. Create them with the User Import Wizard and ensure that Active is unchecked.
D. Schedule a Time-Dependent Workflow to create users in two weeks.
What are two valid assignee options when configuring Case Assignment Rules?
A. Public Group
B. Queue
C. User
D. Case Team
A Universal Containers (UC) Administrator has created a new Lightning record page for the Sales team to display a report chart embedded on the Account page. There are no Record Types for Account at this time. Which step should the Administrator take to make this page the default view of the UC app for the Sales team without impacting the Support team?
Make the page the default object record page for the UC app for the Sales profile
Create an Account Record Type and make the page the default object record page
Make the page the org default
Make the page the default object record page for the UC app
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record and view related surveys on the account record. Which two actions should the system administrator take to meet these requirements? Choose 2 answers
A . Add the account related list to the survey page layout.
B . Add the survey related list to the account page layout.
C . Create a lookup relationship field on the survey object.
D . Create a lookup relationship field on the account object.
What are two Validation Rule Fields?
A . Error Condition Formula
B . Active Date
C . Error Message
D . Owner
The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?
A . Click the Undo button or the Cancel button
B . Restore from the recycle bin within 15 days
C . From the Fields palette, drag the field to the same position
D . Clone the layout from a different profile and use Save As
E. Restore original page layout from a sandbox
Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users. How can the System Administrator prevent these users from customizing the Information in the reports?
A . Modify Field Level Security.
B . Use Custom Report Types.
C . Run the report as a specified user.
D . Lock report filters
What are three considerations when a user is importing data via Data Loader?
Choose 3 answers
A. Restricted picklists, a new picklist value will be ignored and the default value applied.
B. Field-Level Security access determines which fields will be visible.
C. Validation rules do not execute when importing data.
D. Unrestricted picklist, a new picklist value will be applied but will not be added to the picklist.
E. Importing data into checkbox fields allows for use of TRUE/FALSE.
Which two statements are correct regarding an approval process? (Choose two.)
A. A delegated approver can reassign approval requests.
B. The approval history related list can be used to track the process.
C. An assignment rule defines the approver for each process step.
D. An approval action defines the result of record approval or rejection.
Which two ways allow a sales user to relate an opportunity to a campaign?
Choose 2 answers
A. Select the primary campaign source for the opportunity.
B. Use the campaign influence related list on the opportunity.
C. Select the campaign record type when creating the opportunity
D. Use the campaign hierarchy related list on the opportunity.
Which feature license can be assigned to a user record in Salesforce? Pick two.
A. Console user
B. Knowledge user
C. Opportunity user
D. Service cloud user
Which three types of customization can be done on Activities (tasks and events)?
Choose 3 answers
A. Assignment Rules
B. Custom Fields
C. Workflow Rules
D. Validation Rules
E. Field Tracking
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements?
A. Field-level Security
B. Record Types
C. Support processes
D. Permission sets
E. Page layouts
What describes the capabilities of Salesforce Knowledge?
A. An automated tool that closes Cases based on historical information
B. An automated Al tool that converts Leads to Opportunities given a predefined set of
conditions
C. A knowledge base composed of articles that can be written and used by support agents
D. A knowledge base that uses Alto generate an article to solve customer support issues
At Ursa Major Solar, Salesforce users have a session timeout of 12 hours, but management wants the session timeout to be increased to 24 hours. Additionally, management wants inactive users to be logged out at that time.
What should the administrator do to fulfill this request?
A . In Session Settings, choose 24 Hours, and check the box for Force logout on session timeout.
B . In User Profiles, type in 24 Hours in the Timeout section, and uncheck the box for Force logout on session timeout.
C . In Session Settings, choose 24 Hours, and uncheck the box for Force logout on session timeout.
D . In User Profiles, type in 24 Hours in the Timeout section, and check the box for Force logout on session timeout.
Ursa Major Solar is a Canadian company that has the following set up in Salesforce:
* They have activated Web-to-Case on their corporate website.
* Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides.
* Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West.
Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World. Which solution will satisfy this requirement?
A. Using a Trigger, change the owner of Cases outside CANADA to Queue - World.
B. In an Active Case Flow, change the name of the Queue to World.
C. Using a Workflow Rule, change the owner of new Cases outside CANADA to Queue - World.
D. In Case Support Settings, change Default Case Owner to Queue - World.
Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to?
A. Profile
B. Role
C. Team
D. User
DreamHouse Realty uses Content to store files for Marketing collateral. The Marketing VP wants the Collateral_ID_c to be required and for the ID to contain a minimum of ten characters.
What should an administrator suggest to meet these requirements?
A. Create Collateral_ID__c as a formula field.
B. Mark Collateral_ID__c as required on the page layout.
C. Workflow Rules
D. Validation Rules
Recently, one of Ursa Major Solar's (UMS) competitors lost critical data after a powerful hurricane caused multiple power outages.
UMS needs to ensure that its Salesforce data is backed up an protected from such an event.
Which two statements are true regarding this goal?
A . Salesforce offers a weekly or monthly backup service via a zip file.
B . Universal Containers can download an app from the AppExchange.
C . Salesforce offers a daily backup service via a zip file.
D . Contact Salesforce Support for a free backup
Ursa Major Solar needs a case to be automatically created.
Which three features can an administrator use to accomplish this goal? Choose 3 answers
A. Process Builder
B. Email-to-case
C. Lightning for Outlook
D. SMS-to-case
E. Web-to-case
Ursa Major Solar wants to ensure that unique data is always input into a specific field.
Which two field properties should the administrator configure?
A. Default Value
B. Unique
C. Required
D. Data Type
Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure?
Choose 3 answers
A. Set requirement that passwords must be unique for each user.
B. Set password complexity requirements.
C. Set prohibited password values.
D. Set maximum invalid login attempts.
E. Set the length of time before passwords expire.
A series of new report folders has been created. Which set of folder sharing options are available in Salesforce Classic to assign these new folders to the appropriate Salesforce users?
A. Managers, Profiles, Public Groups, Roles, and Role and Subordinates
B. Users, Managers, Public Groups, Roles, and Role and Subordinates
C. Users, Public Groups, Roles, and Role and Subordinates
D. Profiles, Roles, and Role and Subordinates
Ursa Major Solar needs its sales users to be able to do the following:
View their open Opportunities grouped by Stage View their open Opportunities grouped by source report on a dashboard component.
Which report format needs to be used to accomplish this goal?
A . Tabular
B . Summary
C . Joined
D . Matrix
Sales management at Ursa Solar Major wants to allow users to create new account records with prepopulated values.
Which feature should an administrator use to meet this requirement?
A . Default field values
B . A workflow rule
C . A custom button
D . Formula fields
Ursa Major Solar uses the following:
Private data access model for cases Support agents, who own cases Product specialists who occasionally need access to cases in their product line
What are two actions that will allow the appropriate access in this scenario?
A. Administrators configure pre-defined case teams and assignment rules.
B. Case owners manually add product specialists to ad hoc case teams.
C. A case escalation rule assigns ownership to product specialists.
D. Case owners configure pre-defined case teams.
Ursa Major Solar is using a many-to-one relationship.
Which set of standard objects are children of the account object in this scenario?
A. Contact, Email, and Case
B. Email, Quote, and Opportunity
C. Opportunity, Quote, and Contact
D. Opportunity, Contact, and Case
