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AmMetLife Quiz

Total questions: 25

Worksheet time: 9mins

Name
Class
Date
1.

What is our Call Centre number?

a)

1300-21-9666

b)

1300-22-9777

c)

1300-12-9777

d)

1300-21-9666

2.

What is the short code number for customer to send SMS to us?

a)

33922

b)

39321

c)

39922

d)

33911

3.
AmMetLife Customer Aspiration “Our customers are at the _______ of everything we do.”
a)
Eye
b)
Heart
c)
Head
d)
Ear
4.
603 2271 8000 is AmMetlife Takaful general telephone number.
a)
Yes
b)
No
5.
We leverage on AmMetLife Insurance branches. Do you know how many AmMetLife Branches nationwide?
a)
12
b)
13
c)
14
d)
15
e)
16
6.
AmMetLife Takaful official address is: Level 23, Menara 1 Sentrum, No. 211, Jalan Tun Sambanthan, 50470 Kuala Lumpur.
a)
Yes
b)
No
7.

If customer were not satisfied with our decision regarding their complaint for claims above RM100k ONLY, they can refer to Ombudsman For Financial Services (OFS).

a)

True

b)

False

8.
If contribution due is on 13/03/2021, how many days client have to make their contribution payment (if fund value is insufficient)?
a)
Within 30 days
b)
Within 40 days
c)
Within 60 days
d)
Within 90 days
9.

AmMetLife Takaful have enhanced our certificate book and medical card to e-cert & e-medical card. When?

a)

1 February 2021

b)

2 February 2021

c)

3 February 2021

d)

31 January 2021

10.

Does AmMetLife Takaful offer a standalone medical product?

a)

No

b)

Yes

11.

Based on IFSA, Certificate Holder can nominate ANY individual(s) as his or her beneficiary.

a)

No

b)

Yes

12.
How many grace period of contribution deferment does AmMetLife Takaful offer to customer that affected due to COVID-19?
a)
1 month
b)
2 months
c)
3 months
d)
4 months
13.
Customer can check the status of the agent/bank representative for takaful thru which portal?
a)
Bank Negara Malaysia
b)
Malaysian Takaful Association
c)
Perbadanan Insurans Deposit Malaysia
d)
Life Insurance Association of Malaysia
14.
Written notice of free look cancellation must be received by AmMetLife Takaful within __________ upon receipt of the certificate document.
a)
30 days
b)
15 days
c)
45 days
d)
60 days
15.
Who are entitled for the contribution deferment due to COVID19?
a)
Certificate Holders who are affected directly by the COVID-19.
b)
Anyone who are affected directly by the COVID-19.
c)
Inforce Certificate Holders who are affected directly by the COVID-19.
d)
Frontlines who are affected directly by the COVID-19.
16.
Where can customer locate our Panel Clinics & Hospitals?
a)
AmMetLife Insurance official website or Compumed Mobile App
b)
AmMetLife Takaful official website or Compumed Mobile App
c)
AmMetLife Takaful office or Compumed Mobile App
d)
AmMetLife website or Compumed Mobile App
17.
Reinstatement of Takaful Certificate require…
a)
Commission of oath completed by the Certificate Holder and payment of all overdue contributions.
b)
Amendment to proposal form by the Certificate Holder and payment of all overdue contributions
c)
Health declaration form completed by the Certificate Holder and payment of all overdue contributions
d)
Medical report by the Certificate Holder and payment of all overdue contributions
18.
Replacement for Loss of Takaful Certificate
a)
Takaful certificate reprinting fee of RM20
b)
Takaful certificate reprinting fee of RM30
c)
Takaful certificate reprinting fee of RM40
d)
Takaful certificate reprinting fee of RM50
19.
What is our customer service email address?
a)
customercare@ammetlifetakaful.com
b)
customer-care@ammetlifetakaful.com
c)
customer-care@ammetlife.com
d)
customercare@ammetlife.com
20.
Customer Self-Service Portal
a)
Welcome to MyPortal. Try access to your certificates.
b)
Welcome to My Portal. All access to your certificates.
c)
Welcome to My Portal. Easy access to your certificates.
d)
Welcome to My-Portal. Easy access to your certificates.
21.
‘Companion in Your Spiritual Journey’ refer to which product?
a)
ProtectSecure-i Murni
b)
I Am Protect
c)
HomeSecure-i
d)
EduCare-I Link
22.
Providing protection while securing your children’s education fund
a)
I Am Protect
b)
ProtectSecure-i Murni
c)
HomeSecure-i
d)
EduCare-I Link
23.

Range of payment methods available for customer to pay their contribution:

I. Auto Debit

II. Service Counter

III. JomPAY

IV. Credit Card Auto Deduction

V. Standing Instruction

VI. Direct Online Banking

a)

I,II, III & V

b)

I,II, III, IV & V

c)

I,II, III, IV & VI

d)

All the above

24.

Healthy customer relationships are built on the foundations of sincere, honest, integrity, respect and trust. Hence, whenever problems and disagreements arise, we strive to resolve them in a fair, effective and transparent manner.

a)

Customer always complaint

b)

Customer always right

c)

Treat customers fairly

d)

Customer Complaint Resolution

25.
What are the Islamic principles adopted by AmMetLife Takaful?
a)
Hibah, Wakalah, Ta’awun
b)
Wakalah, Shariah, Sadaqah
c)
Tabarru’ , Wakalah, Ta’awun
d)
Sadaqah, Wakalah, Ta’awun

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