Wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

Office Procedures Quiz

Total questions: 116

Worksheet time: 3hrs 54mins

Name
Class
Date
1.

A medical practice is a business and must produce a profit.

a)

True

b)

False

2.

A charge slip is the original record of the doctor's services and the charge for those services.

a)

True

b)

False

3.

A check from an insurance company includes payment for only one patient.

a)

True

b)

False

4.

The person who writes a check is called the payee.

a)

True

b)

False

5.

Power of attorney gives someone the legal right over financial matters for one who is too sick to do so.

a)

True

b)

False

6.

A bank will never accept a list of deposited items on something other than the bank provided deposit slip, even if the bank's deposit slip is attached.

a)

True

b)

False

7.

Reconciliation is usually performed once a month.

a)

True

b)

False

8.

When reviewing the electronic checkbook register, change any information that is not correct.

a)

True

b)

False

9.

The balance checkbook function electronically reconciles the monthly bank statement.

a)

True

b)

False

10.

Compounded interest is paid on the initial investment and on the interest earned on the investment.

a)

True

b)

False

11.

For employers, retirement plans can raise business taxes.

a)

True

b)

False

12.

The payer is the person who will receive the payment.

a)

True

b)

False

13.

Do not accept a third-party check unless it is from the health insurance company.

a)

True

b)

False

14.

Vesting means that you have a legal right to all the money in your account.

a)

True

b)

False

15.

If you terminate employment, you do not have to transfer or roll over the funds in your 401(K) account to an Individual Retirement Account.

a)

True

b)

False

16.

A daily log includes the patient's name, address, home and work telephone number, and the name of the person who is responsible for charges.

a)

True

b)

False

17.

It is important to use the daily log sheet when organizing the practice's bookkeeping system.

a)

True

b)

False

18.

A lost bank deposit receipt could cost a medical practice thousands of dollars.

a)

True

b)

False

19.

Never accept a check marked payment in full unless it actually pays the complete outstanding balance.

a)

True

b)

False

20.

Paid vacations, paid holidays, and disability and life insurance are examples of employee benefits.

a)

True

b)

False

21.

Basic accounting involves managing accounts receivable and accounts payable.

a)

True

b)

False

22.

In a medical practice, accounts receivable describes the money that is paid out to run the practice.

a)

True

b)

False

23.

Accounts payable represents the money patients owe in return for medical services.

a)

True

b)

False

24.

The fee schedule shows the charges for service provided by the practice.

a)

True

b)

False

25.

A usual fee is the average fee charged for a service or procedure by comparable doctors in the same area.

a)

True

b)

False

26.

A customary fee is the fee a doctor charges for a service or procedure.

a)

True

b)

False

27.

There is a growing tendency to determine fees by national rather than regional trends.

a)

True

b)

False

28.

Encourage patients to pay by credit card.

a)

True

b)

False

29.

The credit card company deducts a percentage of each patient charge for its collection service.

a)

True

b)

False

30.

It is becoming more common that medical practices do not accept any insurance.

a)

True

b)

False

31.

TRICARE operate differently from other insurers.

a)

True

b)

False

32.

With cycle billing, you send invoices to a group of patients every few days.

a)

True

b)

False

33.

It is acceptable to threaten to send a patient's account to collections even if you are not ready to do so.

a)

True

b)

False

34.

Once an agency has taken over an unpaid account, there should be no more correspondence between the physician's office and the patient about the account.

a)

True

b)

False

35.

A class action lawsuit is a lawsuit in which one or more people sue a company that wronged all of them in the same way.

a)

True

b)

False

36.

A fine is money paid as punishment for intentionally breaking the law.

a)

True

b)

False

37.

To protect the practice from lost income because of nonpayment, the practice may buy accounts receivable insurance.

a)

True

b)

False

38.

A physician would never extend credit to a patient who is unable to pay because of high medical bills.

a)

True

b)

False

39.

If a payment agreement between the patient and physician includes more than four payments, it is not regulated by the Truth in Lending Act.

a)

True

b)

False

40.

Free treatment for hardship cases is at the physician's discretion.

a)

True

b)

False

41.

Most practices try to reduce expenses by controlling accounts payable.

a)

True

b)

False

42.

The physician usually authorizes several people to handle the purchasing of supplies and other products

a)

True

b)

False

43.

An employer identification number is required by law from every employer for federal tax accounting purposes.

a)

True

b)

False

44.

Federal unemployment tax is a deduction from employees' paychecks.

a)

True

b)

False

45.

A physician would have a lower unemployment tax rate than an industry would.

a)

True

b)

False

46.

The purpose of the petty cash fund is to avoid writing checks for small amounts.

a)

True

b)

False

47.

Hourly wage x hours worked = net earnings.

a)

True

b)

False

48.

The Fair Labor Standards Act requires overtime payments for part-time hourly employees for every hour worked beyond the normal eight hours in a day or 40 hours in a week.

a)

True

b)

False

49.

The law requires all employers to withhold money from employees' net earnings to pay federal, state, and local income taxes.

a)

True

b)

False

50.

Have all employees update their W4 forms once year.

a)

True

b)

False

51.

The percentage the employer pays for federal unemployment taxes decreases if the employer also pays state unemployment taxes.

a)

True

b)

False

52.

The employee's gross earning are his take home pay.

a)

True

b)

False

53.

Net earnings - total deductions = gross earnings.

a)

True

b)

Fasle

54.

If your practice is not required to use EFT, you must submit employment taxes with a Federal Tax Deposit coupon.

a)

True

b)

False

55.

An employer must pay FUTA tax if employees wages total more than $1500 in any quarter.

a)

True

b)

False

56.

A Federal Unemployment Tax Return is also called From W4

a)

True

b)

False

57.

A common disbursement for a physician's office is payment for equipment.

a)

True

b)

False

58.

When ordering supplies, it is better to buy to little and reorder more frequently than to buy too much.

a)

True

b)

False

59.

If your office does only a few throat cultures a year, it make more sense to send those patients elsewhere for the test than to stock the supplies required.

a)

True

b)

False

60.

You may purchase holiday decorations from the petty cash fund.

a)

True

b)

False

61.

All patients financial accounts should be brought up to date

a)

daily

b)

weekly

c)

monthly

d)

at the time the patient is discharged

62.

Payments made by patient represent the doctor's

a)

earnings

b)

income

c)

charges

d)

account receivable

63.

The patient ledger card has the function of serving as

a)

complete financial record of charges, payments, and balance

b)

an itemized statement

c)

record of all visits

d)

all of the above

64.

The Federal Communication Commission public notice covering the use of the telephone for collections prohibits

a)

calling at odd hours

b)

repeated calls to the debtor

c)

calls to employers

d)

all of the above

65.

FICA provides for which of the following:

  1. 1. social security benefits

  2. 2. unemployment compensation

  3. 3. old age benefits

  4. 4. workman's compensation

a)

1 and 3

b)

2

c)

4

d)

2 and 4

66.

The Employees Withholding Exemption certificate is also called

a)

W2

b)

W4

c)

FICA

d)

SS 20

67.

The amount of Social Security which is deducted from an employee's paycheck is based on

a)

the number of exemptions which are claimed

b)

the percentage of gross pay

c)

income over 7,000 per year

d)

a flat amount for all employees

68.

The Employee's Withholding Exemption certificate is also called

a)

W2

b)

W4

c)

FICA

d)

SS20

69.

The Employee's Withholding Exemption Certificate must be filled out by the

a)

employee

b)

employer

c)

internal revenue service

d)

state regulatory office

70.

The main source of communication between the doctor and the public is the

a)

newspaper

b)

the television

c)

the telephone

d)

the billboard

71.

An ABA number

a)

is issued to each a bank's customers

b)

identifies a check and the bank it is written on

c)

issued to all commercial accouns

d)

identifies only national banks

72.

A bank statement is reconciled with

a)

the depositors check book

b)

the daily journal

c)

the accounts receivable

d)

the disbursement record

73.

The term CURRENT ASSETS often refers to

a)

financial obligations that mature in a short time

b)

a long term mortgage on a piece of property

c)

major medical equipment in the office

d)

assets that can be readily converted to cash

74.

The payee is not guaranteed payment if the check received is a

a)

personal check

b)

traveler's check

c)

cashier's check

d)

certified check

75.

Dollar entries made on the left side of the ledger are called

a)

post reference

b)

credits

c)

debits

d)

accruals

76.

An endorsement of a check appears as the

a)

name of the payee on the front of the check

b)

signature of the maker on the front of the check

c)

signature of the payee on the back of a check

d)

none of the above

77.

Any checks received for the doctor should be immediately

a)

deposited in the bank

b)

signed with a blank endorsement

c)

given a full endorsement

d)

given a restrictive endorsement

78.

All disbursements, regardless of purpose, should be

a)

made in cash

b)

made by check

c)

made from petty cash

d)

entered on the day sheet

79.

A rubber stamp may be used for

a)

blank endorsements

b)

full endorsements

c)

restrictive endorsements

d)

partial endorsements

80.

The fee a doctor most frequently charges for a given procedure is called

a)

usual fee

b)

customary fee

c)

reasonable fee

d)

UCR fee

81.

The process of recording all the details of a transaction in the daily journal before an entry is made in the general ledger is known as

a)

journalizing

b)

posting

c)

footing

d)

crediting

82.

Business reply mail is an example of

a)

first class mail

b)

second class mail

c)

third class mail

d)

fourth class mail

83.

Newspapers and periodicals are sent by

a)

first class mail

b)

second class mail

c)

third class mail

d)

fourth class mail

84.

First class mail with valuable contents should be sent

a)

certified mail

b)

air mail

c)

insured mail

d)

registered mail

85.

The basic forms which comprise the pegboard bookkeeping system are

a)

daybook sheet, patient ledger card, and charge slip

b)

daybook sheet and charge slip

c)

patient ledger card and patient's bill

d)

journal and daily disbursements

86.

Pegboard posting is often referred to as which of the following systems?

a)

trial balance

b)

basic

c)

daily accounting

d)

write it once

87.

Fourth class mail is also known as

a)

registered mail

b)

parcel post

c)

insured mail

d)

special handling

88.

Packages and printed matter weighing more than 16 ounces are sent by

a)

second class mail

b)

third class mail

c)

fourth class mail

d)

first class mail

89.

How often is the physician's narcotic license renewed?

a)

annually

b)

every 3 years

c)

every 5 years

d)

never

90.

If a patient who has complained of chest pain collapse in the office.

a)

immediately begin chest compressions

b)

be sure the patient is breathless and pulseless before administering CPR

c)

call an ambulance

d)

check the patient's chart to see what medication the patient is taking

91.

A patient calls in to the office and states they have received a blunt injury to the eye. You should advise to

a)

do noting unless the eye is very swollen

b)

apply heat

c)

come in as soon as possible to have the ey checked

d)

rub the eye to be sure there is nothing in it.

92.

The balancing of the monthly bank statement with the checkbook is referred to as

a)

monthly balancing

b)

check posting

c)

reconciling the bank statement

d)

statement certifying

93.

An aging of the accounts receivable analysis

a)

is shown on the trial balance

b)

is a list of payments and charges for a given day

c)

is used to identify collection problems

d)

none of the above

94.

All payments received are referred to as

a)

accounts payable

b)

gross income

c)

petty cash

d)

none the above

95.

A system in which the money charged is not considered income until the money is received is called

a)

double entry

b)

single entry

c)

accrual basis

d)

ledger or ledger card

96.

A patient's financial account is referred to as

a)

charge slip

b)

monthly statement

c)

income slip

d)

ledger or ledger card

97.

On the ledger card, the adjustment column is used for

a)

check marks

b)

credit balances

c)

refunds or charge corrections

d)

none of the above

98.

A listing of specific services rendered and fees charged is an

a)

itemized statement

b)

day sheet

c)

control sheet

d)

invoice

99.

A check dated two months from today's date is considered

a)

insufficient

b)

overdue

c)

postdated

d)

pre dated

100.

Deductions are subtracted from what source when computing payroll.

a)

net earnings

b)

income tax

c)

payroll tax

d)

none of the above

101.

What is the latest day an employer may give the W2 form

a)

bi weekly

b)

April 15th

c)

January 31

d)

none of the above

102.

What form is the physician required, by the IRS, to complete every three months for FICA income tax?

a)

W2

b)

941

c)

1040

d)

1050

103.

Major medical equipment such as XRAY machines are known as

a)

asset expense

b)

fixed assets or capital equipment

c)

intangible assets

d)

none of the above

104.

When a patient must cancel an appointment, you should

a)

reprimand the patient

b)

express regret

c)

immediately offer a new appointment

d)

none the above

105.

One way to prevent patients from forgetting future appointments is

a)

call them the day before their appointment

b)

do not book more than two weeks in advance

c)

use appointment cards

d)

all of the above

106.

What should be avoided by the medial assistant

a)

giving medial advice

b)

arguing with the patient

c)

discussing the patient's condition

d)

all of the above

107.

When one encounters a baffling term, you should

a)

try to pronounce it

b)

ask a co worker

c)

consult a dictionary

d)

write it down several times

108.

The first way to communicate courtesy to the telephone caller is to

a)

put them on hold

b)

answer promptly and identify yourself

c)

excuse your self if you must put the person on hold

d)

none of the above

109.

The behavior pattern of a person who is ill may be changed by a medical assistant that has an attitude which reflects

a)

friendliness

b)

reassurance

c)

understanding

d)

all of the above

110.

Since the medical assistants day is filled with interpersonal contacts, it is necessary to

a)

be well groomed

b)

be prepared to handle emergencies

c)

be understanding

d)

all of the above

111.

When dealing with irritable patients, the medial assistant should

a)

counter a rude remark with one of their own

b)

establish a friendly atmosphere

c)

keep quiet

d)

none of the above

112.

A good working relationship between the doctor and the assistant will be enhanced if he/she

a)

insists on regularly timed lunch hours

b)

addresses the doctor by his first name

c)

studies the doctor's way of doing things and tries to anticipate his/her needs

d)

none of the above

113.

The medical assistant should maintain pleasant public relations by

a)

being diplomatic

b)

listening carefully

c)

explaining delays

d)

all of the above

114.

The patient's ledger should be kept

a)

with the patient's folder

b)

in a separate ledge file

c)

with the general ledger

d)

in a job cost ledger

115.

An employee payroll sheet is also termed as a

a)

cost sheet

b)

payroll register

c)

W4

d)

compensation record

116.

The straight telegram is a message of

a)

10 words

b)

15 words

c)

25 words

d)

50 words