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WorksheetsEmpathetic Listening Video Quiz
Total questions: 14
Worksheet time: 8mins
What is the main benefit of empathetic listening?
Solving the other person's problems
Agreeing with the other person's viewpoint
Ignoring the other person's feelings
Making the other person feel understood
What is the main reason a person goes to see a counselor, therapist or a friend they know is a good listener?
To solver another person's problems.
To ignore the other person's feelings.
They make them feel understood.
What does empathetic listening not mean?
Agreeing with the other person's viewpoint
Trying to fix the other person's problems
Ignoring the other person's feelings
Understanding the other person's emotions
What is the first tip to listen with empathy?
Reflect back the other person's feelings
Pay attention to nonverbal cues
Be genuine in putting yourself in the other person's shoes
Analyze the other person's emotions
Why is it important to pay attention to nonverbal communication?
People often show their emotions through nonverbal cues first
Verbal communication is not important in empathetic listening
Nonverbal cues are easier to understand than verbal communication
Nonverbal cues are always accurate
How should you reflect back the other person's feelings?
Ignore their positive emotions
Analyze and evaluate their emotions
Use complex language to communicate their feelings
Keep it simple and use plain language
What is the value of sharing other people's positive emotions?
It is not important in empathetic listening
It can be misunderstood by the other person
It helps in building strong relationships
There is no value in sharing positive emotions
What is the author's hour-long course about?
Effective Listening Skills for Leaders
Empathetic Listening Skills
Comprehensive Listening Skills
Active Listening Skills
People show their emotions before they can explain their feelings.
True
False
What is the root word of empathetic?
(a)
Your ability to understand and share another person's feelings is
social skills
empathy
leadership
amor
Being an empathetic listener boosts our _________. (choose two)
EQ
Ego
Emotional Intelligence
Self Regulation
What does it look like to listen with empathy? (choose 3)
It has to be genuine.
It has to solve a problem.
Listen to both verbal and nonverbal communication.
Reflecting back to them what you sense they are feeling.
What are some things you can say to someone to show empathy? (Choose 3)
"If I were in your shoes, I'd feel the same way too. "
"You should try exercise."
"That's frustrating."
"Calm down."
"Wow."
