Creating good first impression directly influence

Positive first impressions will lead to satisfied customers, positive work of mouth and

Empathise is part of the creating a positive first impression?

When a customer comes into the retail store, retail staff should

The action to allow retail assistant to show sincerity to customer is known as

Customer services refer to

Losing customer loyalty is part of the excellent customer services?

By offering competitive price, benefits excellent customer services?

Personal grooming consists of hygiene, hair, nails and

Maintaining a professional image for staff give customers

Body language contributed ____ of the communication process.