Font size
WorksheetsMAR221 - Quiz #3
Total questions: 15
Worksheet time: 8mins
Defined as the physical environment in which a service can be performed.
Servicescape
Layout
Spatial
Artifacts
Is concerned with how furnishings, equipment, and machinery are arranged, as well as the spatial relationship between them.
Spatial Layout
Ambient Conditions
Artifacts
Demographics
This includes the environment's background conditions such as color, noise, music, sound, lighting, and so on.
Spatial Layout
Ambient Conditions
Artifacts
Demographics
Are graphic designs, symbols, emblems, or words used especially for identification or as a means of giving directions or warning.
Spatial Layout
Ambient Conditions
Artifacts
Signages
Usually a simple object (such as tool or ornament) showing human workmanship or modification as distinguished from a natural.
Signages
Lanscape
Artifacts
Spatial
All the visible features of an area or countryside or land, often considered in terms of their aesthetical appeal.
Signages
Lanscape
Artifacts
Spatial
Which wasteful activity is this? "creating an manufacturing substandard items just to be revoked, repaired or trashed."
Defects and Scratch
Overproduction
Waiting
Transportation
Which wasteful activity is this? "the process of producing more than what is necessary"
Defects and Scratch
Overproduction
Waiting
Transportation
Which wasteful activity is this? "an idle time before the next process begins"
Defects and Scratch
Overproduction
Waiting
Transportation
Which wasteful activity is this? "moving a material or process from one place to another"
Defects and Scratch
Overproduction
Waiting
Transportation
Which wasteful activity is this? "when the supply is way more than the actual needed for the production"
Inventory
Overproduction
Waiting
Transportation
Which wasteful activity is this? "movement of employees and equipment that does not add value to your product or service"
Inventory
Overproduction
Motion Waste
Transportation
Which wasteful activity is this? "additional material or performing activities that put no extra value to the product or service being offered"
Non-Value Added Processing
Overproduction
Motion Waste
Transportation Waste
Which wasteful activity is this? "not using people's abilities, skills, and experience to the fullest extent"
Non-Value Added Processing
Employee Unutilized Skills
Motion Waste
Transportation Waste
The 8 Deadly Waste in operations can be easily remembered using what mnemonic?
(a)
