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MAR221 - Quiz #3

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Defined as the physical environment in which a service can be performed.

a)

Servicescape

b)

Layout

c)

Spatial

d)

Artifacts

2.

Is concerned with how furnishings, equipment, and machinery are arranged, as well as the spatial relationship between them.

a)

Spatial Layout

b)

Ambient Conditions

c)

Artifacts

d)

Demographics

3.

This includes the environment's background conditions such as color, noise, music, sound, lighting, and so on.

a)

Spatial Layout

b)

Ambient Conditions

c)

Artifacts

d)

Demographics

4.

Are graphic designs, symbols, emblems, or words used especially for identification or as a means of giving directions or warning.

a)

Spatial Layout

b)

Ambient Conditions

c)

Artifacts

d)

Signages

5.

Usually a simple object (such as tool or ornament) showing human workmanship or modification as distinguished from a natural.

a)

Signages

b)

Lanscape

c)

Artifacts

d)

Spatial

6.

All the visible features of an area or countryside or land, often considered in terms of their aesthetical appeal.

a)

Signages

b)

Lanscape

c)

Artifacts

d)

Spatial

7.

Which wasteful activity is this? "creating an manufacturing substandard items just to be revoked, repaired or trashed."

a)

Defects and Scratch

b)

Overproduction

c)

Waiting

d)

Transportation

8.

Which wasteful activity is this? "the process of producing more than what is necessary"

a)

Defects and Scratch

b)

Overproduction

c)

Waiting

d)

Transportation

9.

Which wasteful activity is this? "an idle time before the next process begins"

a)

Defects and Scratch

b)

Overproduction

c)

Waiting

d)

Transportation

10.

Which wasteful activity is this? "moving a material or process from one place to another"

a)

Defects and Scratch

b)

Overproduction

c)

Waiting

d)

Transportation

11.

Which wasteful activity is this? "when the supply is way more than the actual needed for the production"

a)

Inventory

b)

Overproduction

c)

Waiting

d)

Transportation

12.

Which wasteful activity is this? "movement of employees and equipment that does not add value to your product or service"

a)

Inventory

b)

Overproduction

c)

Motion Waste

d)

Transportation

13.

Which wasteful activity is this? "additional material or performing activities that put no extra value to the product or service being offered"

a)

Non-Value Added Processing

b)

Overproduction

c)

Motion Waste

d)

Transportation Waste

14.

Which wasteful activity is this? "not using people's abilities, skills, and experience to the fullest extent"

a)

Non-Value Added Processing

b)

Employee Unutilized Skills

c)

Motion Waste

d)

Transportation Waste

15.

The 8 Deadly Waste in operations can be easily remembered using what mnemonic?

(a)