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Consumer protection Quiz-1

Total questions: 20

Worksheet time: 11mins

Name
Class
Date
1.

Who among the following is not considered a consumer under the Consumer Protection Act, 2019?

a)
A person who buys any goods for a consideration which has been paid.
b)
A person who avails of any service for a consideration which has been promised.
c)
A person who avails of a service for a commercial purpose.
d)
Any user of goods when such use is made with the approval of the buyer.
2.

Aarushi purchased a pack of biscuits. When she opened it, she felt the biscuits were stale. She carefully read the label on the pack of biscuits which mentioned: ‘‘If you are not satisfied with the product quality, write to our Customer Care Cell at Bell Foods Pvt. Ltd. B/321, Jalandhar, Punjab.’’ The biscuit company has set up its own consumer service and grievance cell to promote and protect the following right :

a)
Right to Safety
b)
Right to be Heard
c)
Right to be Informed
d)
Right to Consumer Education
3.

For quality certification, consumer must look, while purchasing Jewelry?

a)
ISI
b)
FPO
c)
AGMARK
d)
HALLMARK
4.

Consumer has the right to file a complaint in case of disatisfaction with goods or services in grievance cell. Which consumer right is it?

a)
Right to seek redressal
b)
Right to be heard
c)
Right to be informed
d)
None of these
5.

The complaints filed in the State Commission are where the value of goods and services, along with the compensation claimed is:

a)

More than ₹ 20 lakhs but less than ₹ 1 crore

b)

More than ₹ 1 crore but less than₹10 crore

c)

Less than ₹20 lakhs

d)

More than ₹10 lakhs but less than ₹20 lakhs

6.

The consumer organisation ‘Consumer Guidance Society of India (CGSI)’ is located in:

a)
Mumbai
b)
Delhi
c)
Chennai
d)
Kolkata
7.

The Consumer Protection Act, 2019 provides __________ consumer rights.

a)
4
b)
5
c)
6
d)
7
8.

To provide protection to the consumers against the improper behaviour of the producers and sellers is called .

a)
Consumers Ampathy
b)
Consumer Protection
c)
Consumer Welfare
d)
Consumer Education
9.

When a single consumer fails to get his rights protected, he seeks the help of __________.

a)
Trade Union
b)
Consumer Association
c)
Labour Union
d)
None of these
10.

Don’t purchase in haste’, this is an important __________ of the consumer.

a)
Responsibility
b)
Right
c)
Act
d)
All of these
11.

A consumer can file a suit in __________, when the value of goods and service along with the compensation claimed does not exceed ₹1 crore.

a)
State Commission
b)
District Commission
c)
National Commission
d)
Supreme Court
12.

A complaint before the appropriate consumer forum can be filed by:

a)
any registered consumer’s association
b)
a legal heir or representative of a deceased consumer
c)
the Central Government or any State Government
d)
All of these
13.

The electrical goods which are manufactured with substandard products can deprive a consumer of __________.

a)
Right to choose
b)
Right to safety
c)
Right to be heard
d)
None of these
14.

The machinery for settlement of consumer dispute is:

a)
One-tier
b)
Three-tier
c)
Two-tier
d)
None of these
15.

A responsible consumer must:

a)
exercise his/her rights
b)
insist on cash memo
c)
be quality conscious
d)
All of these
16.

Caveat Venditor implies:

a)
Let the buyer beware
b)
Let the seller beware
c)
Let the producer beware
d)
None of these
17.

Which of the following aims at protecting and promoting the consumer’s interest?

a)
The Sale of Goods Act 1930
b)
The Trade Marks Act 1999
c)
The Consumer Protection Act 2019
d)
The Competition Act 2002
18.

When the value of goods and services, along with compensation claimed is more than ₹ 1 crore but less than₹ 10 crore, then the complaint can be filed in __________.

a)
District Forum
b)
State Commission
c)
National Commission
d)
None of these
19.

Consumer protection act is applicable on:

a)
Immovable goods only
b)
Movable goods only
c)
Services only
d)
All goods and services
20.

What is the term used to describe the act of a consumer insisting on a cash memo?

a)

Consumer Assertion

b)

Consumer Demand

c)

Consumer Insistence

d)

Consumer Right