Font size
WorksheetsOn The Job Exam Review
Total questions: 88
Worksheet time: 44mins
Which of the following is MOST likely to be a benefit of public speaking in front of local groups?
You will show your reliability as an esthetician.
You will showcase your ability to utilize social media.
You will demonstrate that you are a “glass half full” type of professional.
You will put yourself in front of people who are potential clients.
Being paid an hourly rate is usually the best way for new beauty and wellness professionals to start out because _________.
estheticians making an hourly rate also earn the highest commissions
new estheticians rarely have an established clientele
only those estheticians on hourly rates can also receive tips
receiving an hourly rate ensures any esthetician the highest income
Who, among the following, would be BEST suited to booth rental at a spa?
Someone needing full-time employment
Someone relying on only one job for income
Someone who does not have the time to build up their own clientele independently
Someone wishing to take a stepping-stone approach to business ownership
Being a person who always sees the glass as half full is one important way to be which of the following?
Positive
Respectful
Professional
Reliable
Which of the following is MOST likely to increase an esthetician’s chances of quickly building a solid and loyal clientele?
Concentrate on a common, popular niche within the beauty business.
Select a specific location where the competition for clients is saturated.
Live and work in a rural area or small town.
Employ advanced marketing and publicity strategies.
The BEST time to think about getting your clients back into your salon or spa for their second appointment is _________.
within a week after their first appointment
immediately after they leave from their first appointment
while they are at the salon or spa for their first appointment
before they come in for their first appointment
As you become more and more experienced, you should see a reduction in which of the following?
The number of clients you see
The amount of money you earn
The number of services you perform in a given day
The amount of time it takes you to perform services
If you do not pay back your student loans, it is very UNLIKELY that you will _________.
harm your personal credit
not be allowed to graduate
default on those loans
face legal action
_________ is MOST dependent on a loyal client base.
Increasing service prices
Working more hours
Spending less money
Retailing more
_________ must always be your first concern as an esthetician.
Utilizing social media
Providing good-quality service
Showing up to work on time
Asking for your clients' email addresses
If you are using an expensive moisturizer on a client’s face, you should AVOID _________ if you’re trying to sell this product to your client.
talking about the benefits of the moisturizer
discussing the cost savings of the generic brand
placing the bottle of moisturizer in the client’s hand
keeping the bottle of moisturizer within view
What would be the BEST way to “give yourself a raise”?
Work fewer hours.
Retail less.
Spend less money.
Decrease service prices.
Which of the following is LEAST likely to be true if you are an employee of a spa?
You will work on a salary-commission basis.
You will work on a commission basis.
You will work as an independent contractor.
You will work on a salary basis.
What of the following is NOT a principle of selling in the beauty and wellness industry?
Over-promising what a product can do to generate client interest
Be self-confident when recommending products
Only recommending products the client really needs
Getting clients to like and trust you
It is important for you to report all of your income, even cash tips that are not shown on your paycheck, because _________.
you will increase the value of those tips in real dollars over the long term
you will get a bigger return on your taxes if you report income that was not included in your paycheck
you will increase the amount of Social Security benefits you’ll receive after retirement
you will encourage future clients to tip more frequently and more generously
The BEST way to record your tips and additional income is to _________.
keep a monthly log
keep a daily log
guesstimate as best you can while you are preparing your annual taxes
enter them into a spreadsheet immediately after a client tips you
Which of the following should you attempt in trying to overcome a client’s objection?
Stating things in such a way as to avoid having the client change their mind
Rewording the objection in a way that addresses the client’s need
Avoiding stating things in terms of the client’s benefit
Not acknowledging what the client said
It would be beneficial for someone to rent a booth at a spa in order to _________.
receive full health benefits
set up one's own business
receive a regular, steady salary
gain full-time employee status
Although you did not have to set up your own small business, you do pay the owner of the spa you work at a portion of every client fee in exchange for the use of the treatment room and the space. You are MOST likely a(n) _________.
full-time employee
dependent contractor
part-time employee
independent contractor
If a large portion of your income from working at the spa comes in the form of tips, and you are careful to do exactly as you were instructed to do by all of your instructors in school, you _________.
keep a daily log of your tips but report none of them in your income taxes
do not keep track of your tips so that you will not have to report them in your income taxes
keep a daily log of your tips and report all of them in your income taxes
keep a daily log of you tips and report exactly half of them in your income taxes
Why is it important for you to be sure to ask all of the prospective employers you interview with for a thorough and written job description before you leave each of the interviews you attend?
You will be expected to fulfill the functions listed on the job description.
You will be disqualified if you do not request a written job description.
You will only be hired if you are able to recite all of the functions listed on the job description.
You will be quizzed on the functions listed on the job description.
If you work hard and long hours as a beauty and wellness professional, and are one of seven at your spa, which of the following should you AVOID if you want to truly succeed as part of a growing team?
Pitching in
Being a conflict resolver
Remaining insubordinate
Becoming a relationship builder
If, as an accomplished beauty and wellness professional, you decide to give yourself a raise after carefully reviewing your monthly budget, which of the following will BEST assist you in doing so?
Working fewer hours
Retailing more
Spending more money
Decreasing service prices
If you always make it a point to talk about the varied services you offer while giving facials to your clients, with the hopes of getting them to stay a bit longer for the additional service, then which of the following are you practicing?
Rebooking
Retailing
Ticket upgrading
Marketing
If, as a successful beauty and wellness professional, you want to become better at selling items that are for sale at the salon, then which of the following should you always be taking as the first step in successfully selling products?
Selling yourself
Getting to know your customers
Getting to know the products
Selling the salon
Which of the following are you doing if, as an esthetician at a high-end salon, you always use the same skin cleanser on your client’s faces and then, immediately after the treatment, always show the client a jar of the skin cleanser that is available for sale and take-home use?
You are rebooking.
You are marketing.
You are retailing.
You are ticket upgrading.
If you are currently experiencing the most difficulty you ever have or likely ever will experience as an esthetician, then which of the following is MOST likely true?
You are currently at your last job as an esthetician.
You are currently at your second job as an esthetician.
You have not yet started working as an esthetician.
You are currently at your first job as an esthetician.
In order to become a good team player, you should AVOID _________.
negativity
being subordinate
relationship building
resolving conflicts
If, as a beauty and wellness professional, you are regularly and successfully recommending and selling additional services to your clients, than you have most likely perfected the practice of _________.
ticket upgrading
rebooking
public speaking
retailing
Which of the following BEST represents retailing?
Recommending a client purchase for home use the cleanser you are using during a facial
Recommending a client make an appointment now to come back in six weeks for another one
Recommending a client see a different specialist in your spa for a specialized service
Recommending a client see a different specialist in another spa for a specialized service
If you have a conflict with a coworker on the job, you should be willing to _________.
discuss the conflict with others who are not involved
escalate the conflict if necessary
resolve the conflict
leave the conflict unresolved
The U.S. Internal Revenue Service (IRS) categorizes independent contractors and booth renters as _________.
temporary workers
self-employed workers
full-time workers
part-time workers
Which of the following outlines the duties and responsibilities of a particular position?
The employment status
The career resume
The job description
The employment classification
The first reality of a service position is that your career revolves around which of the following?
Your clients
Your boss
The general public
You
In order to meet your clients’ needs, you must do all EXCEPT _________.
be a lifelong learner
put yourself first
be true to your world
be punctual
In which of the following ways will it benefit you to have studied the beauty and wellness industry and have a thorough understanding of what it is like on the job?
It will guarantee you a job with high wages and good working conditions.
It will automatically translate to a large number of loyal clients.
It will help you to promote yourself and build a loyal client base.
It will allow you to bypass the state board exam and move straight into your career.
The similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry is that, in both cases, _________.
you are able to determine your own schedule and change it whenever you want
you can showcase your skills by working hard and doing your best
you should put your own needs above everyone else’s
you are given several chances to do a certain procedure right
Beauty professionals familiarize themselves with a multitude of different compensation structures before starting their careers because _________.
beauty professionals will ultimately become entrepreneurs and therefore need to compensate themselves
there are a variety of ways that employers within the beauty and wellness industry may compensate their employees
the beauty and wellness industry does not compensate its professionals using any traditional methods
all employers within the beauty and wellness industry allow their employees to choose their compensation method
What is one way to use marketing to expand your client base?
Send birthday cards
Require all clients to write positive reviews for you on Yelp after the service
Make your relationship with clients as personal as possible
Use your personal Facebook site to market your business
Yolanda was recently hired at the business where you work. She recently confided in you that she regularly overhears the other beauty pros talking about upselling services. She asks you to give her an example of this practice so that she can take advantage of its benefits as well. Which of the following would you BEST use as an example to explain this practice to Yolanda?
“When using a product on a client, try to talk up the product as much as you can in an effort to get them to buy it for at-home use.”
“When you have a client in for their first service, try to, at that moment, encourage a second visit for a repeat service.”
“While working on a client, try to recommend an additional service during that same visit.”
“While working on a client, ask them if they have any friends who would also benefit from such services.”
Which of the following is LEAST likely to happen if you do not pay back your student loans?
You will default on those loans.
You will harm your personal credit.
You will not be allowed to graduate.
You will face legal action.
Viviane has decided she must increase her numbers of repeat customers in order to establish a more regular clientele and to increase her earnings. Toward this end, she has committed herself to rebooking her clients. If she is to have the highest chance at success in establishing a consistent rebooking process, when should she be thinking about and talking to her clients about getting back in for their second visit?
the day after their first visit
before their first visit
within two weeks of their first visit
during their first visit
Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?
You will work as an independent contractor.
You will work on a salary basis.
You will work on a salary-plus-commission basis.
You will work on a commission basis.
Theodore always makes it a point to talk to his clients about the other services he offers during his current service. He hopes this will get them to stay a bit longer and add on an additional service. Which of the following is Theodore practicing?
rebooking
retailing
ticket upgrading
marketing
Which of the following BEST represents retailing?
recommending that a client see a different specialist in another establishment for a specialized service
recommending that a client see a different specialist in your establishment for a specialized service
recommending that a client make an appointment now to come back in six weeks for another one
recommending that a client purchase for home use the lotion you are using on them during a service
Which of the following is MOST dependent on a loyal client base?
working more hours
retailing more
increasing service prices
spending less money
If, as a beauty professional, you are regularly and successfully recommending and selling additional services to your clients, than you have most likely perfected the practice of ______.
rebooking
public speaking
retailing
ticket upgrading
Jared is beginning his beauty career at a local establishment. He has studied the industry and has a thorough understanding of what it is like on the job. In which of the following ways will this benefit Jared?
It will help him to promote himself and build a loyal client base.
It will automatically translate to a large number of loyal clients.
It will allow him to bypass the state board exam and move straight into his career.
It will guarantee him a job with high wages and good working conditions.
In the beauty and wellness industry, the first step in selling is to sell ______.
a service
yourself
a product
your shop
When is the BEST time to think about getting your clients back into your salon, spa, or barbershop for their second appointment?
before they come in for their first appointment
within a week after their first appointment
immediately after they leave from their first appointment
while they are there for their first appointment
Sherry has recently opened a small establishment. Because she has little money for additional equipment, she will be the only employee for the foreseeable future. Sherry has decided, however, to “give herself a raise” by retailing more. What, exactly, does this mean?
Sherry will spend more time trying to sell products to her customers.
Sherry will increase the prices she charges for her services.
Sherry will stay open longer in order to work more hours.
Sherry will spend less money on unnecessary personal things.
As you become more and more experienced, you should see a reduction in the ______.
number of clients you see
amount of money you earn
number of services you perform in a given day
amount of time it takes you to perform services
Which of the following is MOST likely to increase a beauty professional’s chances of quickly building a solid and loyal clientele?
Employ advanced marketing and publicity strategies.
Select a specific location where the competition for clients is saturated.
Live and work in a rural area or small town.
Concentrate on a common, popular niche within the beauty business.
Although Jamie did not have to set up her own small business, she does pay the owner of the establishment she works at a portion of every client fee in exchange for the use of the station and the space. Jamie is MOST likely a(n) ______.
full-time employee
dependent contractor
independent contractor
part-time employee
The first reality of a service position is that your career revolves around ______.
you
your clients
your boss
the general public
Rhonda works hard as a licensed beauty professional. However, she is one of seven professionals at her business. If Rhonda wants to truly succeed as part of a growing team, which of the following should she AVOID doing?
pitching in
being a conflict resolver
becoming a relationship builder
remaining insubordinate
In order to meet your clients’ needs, you must do all EXCEPT which of the following?
Be a lifelong learner.
Be true to your word.
Put yourself first.
Be punctual.
Marcia is your newly hired employee. Although she has been doing a very good job, she has little to no repeat clientele. Recently, she asked for your advice on how she can improve on getting more repeat clients. She tells you that she always calls two days ahead of time to remind clients of their upcoming appointments, always asks them questions about their home maintenance so that she can learn about their individual needs, always showcases the products she uses during the service in case they want to buy any for at-home use, and always follows up two days after the appointment to ask if they want to book a second appointment. Where can you tell Marcia she may be going wrong?
Marcia should try to rebook clients while she is working on them, not two days later.
Marcia should not showcase products for clients to purchase for at-home use.
Marcia should not call two days before to remind clients of their upcoming appointments.
Marcia should not ask clients personal questions about their home maintenance.
Your first job in this industry will also likely be your ______ job.
most lucrative
most difficult
best
only
Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?
You will increase the value of those tips in real dollars over the long term.
You will increase the amount of Social Security benefits you’ll receive after retirement.
You will get a bigger return on your taxes if you report income that was not included in your paycheck.
You will encourage future clients to tip more frequently and more generously.
If you wanted to “give yourself a raise,” the BEST way to do so would be to ______.
work fewer hours
spend less money
retail less
decrease service prices
Ignacio is currently experiencing the most difficulty he has ever had or likely ever will have as a beauty pro. If Ignacio is like most others who work in the beauty and wellness industry, which of the following is MOST likely true?
Ignacio is currently at his first job as a beauty pro.
Ignacio has not yet started working as a beauty pro.
Ignacio is currently at his second job as a beauty pro.
Ignacio is currently at his long-standing job as a beauty pro.
The document that outlines the duties and responsibilities of a particular position is known as a(n) ______.
employment status
job description
employment classification
career resume
Which of the following represents a similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry?
In both cases, you are able to determine your own schedule and change it whenever you want.
In both cases, you should put your own needs above everyone else’s.
In both cases, you can showcase your skills by working hard and doing your best.
In both cases, you are given several chances to do a certain procedure right.
How does the U.S. Internal Revenue Service (IRS) categorize independent contractors and booth renters?
as temporary workers
as self-employed workers
as full-time employees
as part-time employees
You are an instructor of beauty and wellness courses at a local vocational school. Marcus, one of your best students, tells you during class that he has heard other instructors mention the importance of being a “lifelong learner.” Marcus asks your opinion of what, exactly, that means. What do you tell him?
to continually stay enrolled in school
to recognize problems quickly and always try to solve them
to put others first, before himself
to never think of himself as being done with learning
Gina was sure to ask all of the prospective employers she interviewed with for a thorough and written job description before she left each of the interviews she attended. Why was it important for Gina to do this?
Gina will be expected to fulfill the functions listed on the job description.
Gina will only be hired if she is able to recite all of the functions listed on the job description.
Gina will be quizzed on the functions listed on the job description.
Gina would have been disqualified had she not requested a written job description.
What is the best way to record your tips and additional income?
Enter them into a spreadsheet immediately after a client tips you.
Keep a daily log.
Guesstimate as best you can while you are preparing your annual taxes.
Keep a monthly log.
Bernice is a beauty professional at a high-end establishment. Whenever she is treating a client with particularly sore or injured muscles, she always uses the same warming balm. After the service, she always shows the client a jar of the balm that is available for sale and take-home use. By doing so, Bernice is ______.
retailing
marketing
ticket upgrading
rebooking
Which of the following should you AVOID in order to become a good team player?
resolving conflicts
negativity
relationship building
being subordinate
Jasmine owns a successful business in the downtown area of her community. Since her establishment opened six years ago, she has continuously looked for ways to grow the business and clientele. One of the things she does regularly is speak at public events, such as PTA and social group meetings. Why is this an important thing for Jasmine to do?
It demonstrates her professionalism and attention to client needs.
It puts her in front of people in her community who are potential new clients.
It publicly showcases her talents as a beauty specialist.
It proves to those in the community that she is a reliable businesswoman.
A large portion of Harold’s income comes in the form of tips. Because he is careful to do exactly as he was instructed to do by all of his instructors in school, Harold ______.
keeps a daily log of his tips and reports exactly half of them in his income taxes
does not keep track of his tips so that he will not have to report them in his income taxes
keeps a daily log of his tips but reports none of them in his income taxes
keeps a daily log of his tips and reports all of them in his income taxes
Winston is your friend and coworker, and has recently confided in you that he is going to start keeping better track of all of his tips to avoid trouble down the road. He told you that from now on, he will be sure to keep a daily log, at the end of each week add the total amount to his income, keep a monthly logbook, and at the end of the year report exactly half of the cash tips to the IRS when filing his taxes. As Winston’s friend, what advice should you give him?
He does not need to add the cash tips into his income.
It is not necessary to keep a daily log of cash tips.
He must report all, not only half, of his cash tips to the IRS as part of his total income.
There is no need to report any of his cash tips to the IRS as part of his total income.
What should you do if you have a conflict with a coworker on the job?
You should be willing to discuss the conflict with others who are not involved.
You should be willing to escalate the conflict if necessary.
You should be willing to leave the conflict unresolved.
You should be willing to resolve the conflict.
Why would it be beneficial for someone to rent a booth at a salon, spa, or barbershop?
to gain full-time employee status
to set up one’s own business
to receive full health benefits
to receive a regular, steady salary
Brenda is a beauty professional who, based on a careful review of her monthly budget, has decided to “give herself a raise.” Which of the following will BEST assist her in doing so?
spending more money
working fewer hours
decreasing service prices
retailing more
Which of the following must always be your first concern as a beauty industry professional?
using social media
providing good-quality service
asking for your clients’ email addresses
showing up to work on time
Why should beauty professionals familiarize themselves with a multitude of compensation structures before starting their careers?
There are a variety of ways employers within the beauty and wellness industry might compensate their employees.
The beauty and wellness industry does not compensate its professionals using any traditional methods.
Beauty professionals will ultimately become entrepreneurs and therefore need to compensate themselves.
All employers within the beauty and wellness industry allow their employees to choose their compensation method.
Ingrid is worried. Although she has spent a full eight hours of every day this week on the job, she has worked on only four clients. This means that her paycheck will not cover her weekly bills. Which of the following is MOST likely true of Ingrid?
She is paid on an hourly basis.
She is not allowed to receive any tips.
She is a salaried employee.
She is paid purely on commission.
If you are using an expensive product during a service, which of the following should you AVOID doing if you’re trying to sell this product to your client?
placing the bottle of product in the client’s hand
talking about the benefits of the product
discussing the cost savings of the generic brand
keeping the bottle of product within view
Why is being paid an hourly rate usually the best way for new beauty professionals to start out?
New beauty professionals rarely have an established clientele.
Beauty professionals making an hourly rate also earn the highest commissions.
Receiving an hourly rate ensures any beauty professional the highest income.
Only those beauty professionals on hourly rates can also receive tips.
Alison has not been thriving in her early career as a beauty professional. She has tried very hard to follow through on what she learned in school by being true to her word, being punctual, putting herself before others, and continuing to be a lifelong learner. Where has Alison gone wrong?
Now that she is on the job, Alison should put others first.
Now that she is on the job, Alison should not be so worried about being punctual.
Now that she is on the job, Alison should not always be true to her word.
Now that she is on the job, Alison should not continue to be a lifelong learner.
You are hoping to work for a business owner who will hire you as a salaried employee. From which of the following owners should you accept the job offer?
Mikey, who will make you part of his team and start you at $40,000 per year
Rick, who offers you a spot in his establishment to build your own small business
Joanna, who is willing to rent you your own station at her prestigious establishment
Felix, who wants to pay you based purely on a percentage of all of the client fees you collect
Which of the following is MOST likely to be a benefit of public speaking in front of local groups, such as the PTA or other organizations?
You will show your reliability as a beauty industry professional.
You will showcase your ability to use social media.
You will demonstrate that you are a “glass half full” type of professional.
You will put yourself in front of people who are potential clients.
To overcome a client’s objection, ______.
avoid stating things in terms of the client’s benefit
state things in such a way as to avoid having the client change their mind
reword the objection in a way that addresses the client’s need
do not acknowledge what the client said
Chair or booth rental might be perfect for individuals who ______.
rely on only one job for income
wish to take a stepping-stone approach to business ownership
need full-time employment
do not have the time to build up their own clientele independently
Being a person who always sees the glass as half full is one important way to be ______.
professional
positive
respectful
reliable
Reynaldo is a successful beauty professional. His client list is long and loyal. One area where Reynaldo is not as adept as his coworkers, however, is in retailing. Which of the following should Reynaldo always be taking as his first step in successfully selling products?
getting to know the products
selling himself
selling the establishment
getting to know his customers
