WorksheetsComputers 4
Total questions: 53
Worksheet time: 27mins
Question #111 Topic 1
The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?
A. Community
B. Hybrid
C. Public
D. Private
Question #112 Topic 1
A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?
A. Duplex
B. Collate
C. Landscape
D. Transparency
Question #113 Topic 1
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
A. Inquire about environmental or infrastructure changes.
B. Conduct external or internal research based on symptoms.
C. Establish a plan of action to resolve the problem and implement the solution.
D. Document the findings, actions, and outcomes.
Question #114 Topic 1
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?
A. VDI
B. IaaS
C. VPN
D. SaaS
Question #115 Topic 1
Which of the following would be the BEST reason to use a virtual machine as a sandbox?
A. To test new software in a safe environment
B. To increase the efficient use of computing resources
C. To run multiple machines on the same hardware
D. To have dedicated hardware for a single system
Question #116 Topic 1
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?
A. Hub
B. Ethernet gateway
C. Wireless access point
D. Router
Question #117 Topic 1
A technician is preparing to set up a gaming computer with the following components:
✑ Discrete, high-end graphics card
✑ Video capture card
✑ High-end processor
✑ Multiple hard drives
✑ USB 3.0 hub
✑ Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?
A. Redundant power supply
B. Modular power supply
C. 20-pin vs. 24-pin power adapter
D. Power supply wattage rating
Question #118 Topic 1
Which of the following is the PRIMARY security concern with virtual machine escape?
A. Cross-site scripting
B. Compromising the hypervisor
C. Overutilization of resources
D. Rogue virtual machines installed on the hypervisor
Question #119 Topic 1
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?
A. Coaxial
B. Plenum
C. Cat 5e
D. Fiber
Question #120 Topic 1
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)
A. Using the device as a Wi-Fi hotspot
B. A cracked screen
C. A failing battery
D. Less than 15% free storage space on the phone
E. Too many open applications
Question #121 Topic 1
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?
A. 10.1.50.30
B. 19.45.7.28
C. 169.254.168.10
D. 172.22.40.6
Question #122 Topic 1
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?
A. Faulty CMOS battery
B. OS update issue
C. Overheating
D. Faulty RAM
Question #123 Topic 1
The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?
A. Fuser
B. Waste container
C. Roller
D. Toner
Question #124 Topic 1
Which of the following types of devices MOST often uses a Thunderbolt cable?
A. Linux PC
B. Android mobile
C. Apple laptop
D. Chromebook
Question #125 Topic 1
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
A. Disable the printer for repairs.
B. Install a printer roller kit.
C. Remove the paper and let the fuser cool down.
D. Replace the paper with thicker paper stock.
Question #126 Topic 1
A user reports limited or no connectivity on a laptop. A technician runs ipconfig/all with the following result:
IPv4 connectivity...limited or none
IPv4 address...169.254.254.1 -
subnet mask...255.255.0.0
default gateway...
Which of the following is the MOST likely cause of this issue?
A. DHCP failure
B. ARP cache
C. DNS resolution
D. Duplicate IP address
Question #127 Topic 1
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
A. Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.
B. Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.
C. Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
D. Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.
Question #128 Topic 1
Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)
A. 23
B. 25
C. 80
D. 143
E. 443
Question #129 Topic 1
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
A. Exchange the transfer roller.
B. Recalibrate the printer.
C. Clear the jam.
D. Replace the fuser assembly.
Question #130 Topic 1
Which of the following is an unsecure remote access protocol?
A. SSH
B. HTTPS
C. SFTP
D. Telnet
Question #131 Topic 1
Which of the following cable types is the standard connector on printers?
A. DVI
B. eSATA
C. USB
D. Lightning
Question #132 Topic 1
Which of the following is the MAXIMUM power PoE+ provides?
A. 15.4W
B. 30W
C. 60W
D. 95W
Question #133 Topic 1
A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?
A. System on a chip
B. Accelerometer
C. Digitizer
D. Gyroscope
Question #134 Topic 1
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
A. Unplug one power cable
B. Verify the RAM temperature
C. Utilize a grounding strap
D. Replace the RAM while the server is running
Question #135 Topic 1
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
A. Restart the modem and run an online internet connection and speed diagnostic tool.
B. Guide the customer on how to upgrade the internet plan with the provider in order to improve latency
C. Explain to the customer this is not an issue; this situation is normal for this type of internet connection.
D. Replace the modem because it is not working correctly based on the test result.
Question #136 Topic 1
An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?
A. Replace the imaging drum
B. Realign the pickup rollers.
C. Clean the duplexing assembly.
D. Calibrate the printer
Question #137 Topic 1
A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable?
A. 23
B. 25
C. 80
D. 161
Question #138 Topic 1
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?
A. Spectrum analyzer
B. Network tap
C. Loopback plug
D. Toner probe
Question #139 Topic 1
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?
A. Write a knowledge base article in the ticketing software to expedite future incidents.
B. Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.
C. Work with the developer to proactively collect the application logs to identify future errors of this type.
D. Send an email communication to the company about the issue and the steps taken to resolve it.
Question #140 Topic 1
A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?
A. PoE switch
B. USB-C hub with power delivery
C. Docking station with DisplayPort
D. KVM switch with audio
Question #141 Topic 1
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?
A. Switches only send data to the specific computer, while hubs send data to all computers inside the network.
B. Switches compress data, while hubs send uncompressed data.
C. Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.
D. Switches scramble data, while hubs send data in the original form.
Question #142 Topic 1
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
A. Load balancer
B. Bridge
C. Proxy server
D. Switch
E. Firewall
Question #143 Topic 1
A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?
A. Physical cabling issues
B. Burned-out bulb
C. Display burn-in
D. Incorrect data source
Question #144 Topic 1
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
A. Enabling and configuring a 5GHz antenna
B. Configuring separate IP ranges
C. Enabling multiple SSIDs
D. Configuring all devices with different channels
Question #145 Topic 1
In which of the following places is a laptop's wireless antenna MOST likely located?
A. Near the network interface card
B. Underneath the battery
C. Integrated into the motherboard
D. In the bezel of the lid
Question #146 Topic 1
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
A. Cat 5
B. Cat 5e
C. Cat 6
D. Cat 6a
Question #147 Topic 1
Which of the following describes the BEST use case for a client-side hypervisor?
A. For a software developer who is required to test an application in many environments
В. When the data center environment is out of resources for a new server
C. As a cost-saving measure to allow multiple users on one computer
D. To provide a backup to cloud-based solutions during internet failures
Question #148 Topic 1
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
A. Optical disk drive
B. eMMC storage device
C. 15,000rpm drive
D. RAID 10 array
Question #149 Topic 1
A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
A. Change the language settings on the printers.
B. Reboot all the machines having the issues.
C. Reboot all the printers.
D. Install an updated printer driver on the print server.
Question #150 Topic 1
A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
A. Verify the power rating of the charger.
B. Ensure all unnecessary features are disabled.
C. Check that all missing smartphone OS updates are applied.
D. Complete a factory reset of the phone.
Question #151 Topic 1
User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
A. Attempt to reinstall the application.
B. Verify the system functionality.
C. Test the functionality of the antivirus.
D. Complete the final report.
E. Determine the source of the installation file.
Question #152 Topic 1
A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?
A. Reinstall the operating system.
B. Configure a new RAID array.
C. Report the status of the drive and close the ticket.
D. Consider another possible cause of the issue.
E. Restore the latest backup of the system.
Question #153 Topic 1
A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?
A. Test the RAM in different slots, one at a time.
B. Remove and test the power supply.
C. Replace the motherboard.
D. Change the CMOS battery.
Question #154 Topic 1
A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?
A. Use data recovery software to find and recover the hard drive information.
B. Access the BIOS and select to rebuild the degraded RAID array.
C. Boot into the BIOS and enable the TPM on the new motherboard.
D. Return the replaced motherboard back to the computer.
Question #155 Topic 1
A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?
A. Change the paper weight setting.
B. Replace the printer's fuser.
C. Upgrade the printer firmware.
D. Clean the toner drums and rollers.
Question #156 Topic 1
A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?
A. TPM
B. HSM
C. UEFI
D. ARM
Question #157 Topic 1
A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?
A. Clean the filter.
B. Adjust the standby timeout.
C. Check the power cable connection.
D. Replace the bulb.
Question #158 Topic 1
Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?
A. IaaS
B. SaaS
C. DBaaS
D. DRaaS
Question #158 Topic 1
Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?
A. IaaS
B. SaaS
C. DBaaS
D. DRaaS
Question #159 Topic 1
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?
A. A foreign object is stuck inside the port.
B. The cable connection utilized the wrong orientation.
C. The USB cable is physically damaged.
D. The USB port belongs to a different form factor.
Question #160 Topic 1
A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?
A. Impact
B. Inkjet
C. Laser
D. Thermal
Question #161 Topic 1
A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?
A. 0
B. 1
C. 5
D. 10
Question #162 Topic 1
A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?
A. Set up a VPN.
B. Configure a hotspot.
C. Activate NFC.
D. Use a USB cable.
