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KOC 2024 - Day 2

Total questions: 33

Worksheet time: 11mins

Name
Class
Date
1.

[Yan Peng/Beng Hong] 3 key characteristics of Future Motor Claim Ecosystem are:

a)
Timeliness
b)
Customer Experience
c)
Transparency
d)
Cost savings
2.

[Yan Peng/Beng Hong] Which one is not the stakeholders involved in Motor Claim Ecosystem?

a)
MICC
b)
Tow Truck Operator
c)
Hospital Kuala Lumpur
d)
JPJ
e)
Claim handlers
3.

[Yan Peng/Beng Hong] MSIG provides roadside assistance with real time tracking of tow truck.

a)
Yes
b)
No
c)
Not sure
4.

[Beng Hong/Chee Keat] Claim Genuis AI is an (a)   AI.

5.
[Beng Hong/Chee Keat] How many members in the IHLA Warrior Team ?
a)
8
b)
9
c)
10
d)
11
6.
[Beng Hong/Chee Keat] Claims Genuis AI can identify damages and suggest repair/replace.
a)
True
b)
False
c)
Not sure
7.

[Giam/Beng Hong/Yee Feng] What was the total Smart Towing cases rendered in 2023?

a)
10,994
b)
19,884
c)
10,464
d)
10,774
8.

[Giam/Beng Hong/Yee Feng] What is the name of the Industry Consumer Education Campaign mascot?

a)
Auto
b)
Ot-to
c)
Jom Level Up
d)
Jomz
9.
[Ho Woon Li] During agency registration, reference check allow to take up to _____ days to respond to Hiring ITO?
a)
2 days
b)
5 days
c)
15 days
10.
[Ho Woon Li] Effective 01/01/24 during due diligence process for new agent, what is BU's action apart from submitting complete & correct forms?
a)
Do 1 Referee calls
b)
Do 2 Referee calls
c)
Do 3 Referee calls
11.
[Ho Woon Li] AIX (Agents Information Exchange/Agency Database) is a joint venture by LIAM, PIAM & ISM.
a)
True
b)
False
12.
[Chia Chee/Xing Onn] Misuse of generative AI could lead to the risk of______
a)
Information security risk
b)
Legal risk
c)
Strategic risk
d)
All of above
13.
[Tiffany] Which of the following are not classified as Intermediary Related Expenses (IRE)?
a)
Criteria-based IRE
b)
Credit Card Rebate
c)
Profit Commission
d)
Campaign remuneration
14.
[Tiffany] Which of the following is not one of the quantitative or qualitative criteria for MSIG's Criteria-Based IRE?
a)
Number of Complaints
b)
Fire GWP
c)
GWP Growth
d)
Email Address Validity
e)
Cross-Selling Effectiveness
15.
[Tiffany] Criteria-Based IRE: We score the intermediary separately for Motor and Non-Motor because Motor is usually loss-making.
a)

True

b)

False

16.
[Tiffany] In MSIG, what do we use DataRobot mainly for?
a)
Predictive AI
b)
Generative AI
c)
Both
17.
[Tiffany] What is the Target Variable for the 2nd Use-case "Private Car Renewal Retention"?
a)
Renewal
b)
Lapsation
c)
Both
18.

[Khoo Tuan Wee] Largest property loss in Malaysia for 2023 (RM 51.2 mil)

a)

GMP Medicare Sdn Bhd

b)

Hexachase Flexipack Sdn Bhd

c)

Jakel Trading Sdn Bhd

19.

[Khoo Tuan Wee] Profit Commission on 2023 Combined Property XOL Layer 1

a)

RM 6.86 mil

b)

RM 7.13 mil

c)

RM 8.32 mil

20.

[Khoo Tuan Wee] 3 new reinsurers onboard MSIG Surplus Treaty Program for 2024

a)

True

b)

False

21.
[Chia Chee/Xing Onn] The Open AI platform will give you the consistent output all the time.
a)
True
b)
False
22.
[Chia Chee/Xing Onn] In the context of the general industry cyber threat landscape for the year 2023, which statement is not accurate?
a)
Persistence in ransomware attacks
b)
Increase in data leak incidents
c)
DDos attacks are becoming more prevalent
d)
Decrease in 3rd party supply chain attacks
23.
[Chia Chee/Xing Onn] Company/Companies in Malaysia confirm affected by MOVEit cyber attack:
a)
Berjaya Sompo Insurance Berhad
b)
National Cyber Security Agency (NACSA)
c)
Prudential Assurance Malaysia Bhd (PAMB) and Prudential BSN Takaful Bhd (PruBSN)
d)
Bank Negara Malaysia (BNM)
24.
[Adeline/Gina/Yong CK] Who is our Corporate Panel Pharmacy Service provider?
a)
AA Pharmacy
b)
Alpro Pharmacy
c)
Big Pharmacy
d)
Caring Pharmacy
25.

[Adeline/Gina/Yong CK] What are the apps used for your Long Term Medication (LTM) request?
________ ______ and _________

(a)  

26.
[Adeline/Gina/Yong CK] What is HR L&D's Future Forward Tag Line?
a)
MiCare Approach
b)
You Care Approach
c)
Care Approach
d)
No Care Approach
e)
Who Care Approach
27.

[Victor Chen] All BUs under VC's region achieved GWP growth against 2022 except:

a)

DM & DC

b)

DC & DJ

c)

DZ & KB

d)

JB & KN

28.

[Victor Chen] Which BU contribute the highest GWP growth under VC's region in 2023? 

a)

DM

b)

JB

c)

DC

d)

KN

29.

[Victor Chen] Which class contributed the most profit under VC's region in 2023?

a)

Commercial Property

b)

Marine

c)

Personal Motor

d)

Personal Property

30.

[Victor Chen] Which Top 10 Franchise Brand achieved the highest GWP growth in 2023?

a)

Honda

b)

Toyota

c)

Perodua

d)

MyTukar

31.

[Kamarol] What is direct corporate growth for year 2023?

a)

 11% 

b)

10%

c)

12%

32.

[Kamarol] DC biggest corporate client in terms of GWP is:

a)

Petronas

b)

Tenaga Nasional Berhad

c)

Nippon Electric Glass

33.

[Kamarol] Number of DC Account Handlers:

a)

12

b)

10

c)

13

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